Schmelz Countryside Volkswagen

Unbelievably careless customer service in most areas. I didn't buy my car from there because I couldn't make the deal work. This dealership is the closest VW dealer to my home. I found another dealer that didn't buy my car from there because I couldn't make the deal work. This dealership is the closest VW dealer to my home. I found another dealer that saved me approx. $3k dollars and was an additional 25 miles away. Thats a no brainer on whose getting the sale there. I still wanted to service my car at the closest dealership though. The service department staff other than Elizabeth (serv. Mgr) is pretty good but they just tell you what you want to hear so you'll leave them alone. Brought my car which I really enjoyed, other than its constant problems to them at Schmelz to get service/recall work done. They couldn't get it done that day and needed to get parts or something so I had to leave the car, get a ride home and then a ride back when the car was done. That was annoying but, not as annoying as seeing a scratch over 2ft long on the pass. side of the car when I came to pick it up. I was told they could try and buff it out but Elizabeth said that was done elsewhere not at the dealership but I had pics of my car taken in their lot when I dropped it off the day before because I just had a hunch my car wouldn't be kept safe there even locked in their fence. I'm glad I did because it proved someone there did it. They tried to buff it out and couldn't get it completely out and then they sent me away with an apology and a scratch. Then suddenly approx. 25 miles later the service light came on again. I just had it serviced there that day. They forgot to reset the light so I called them to see if I could do it myself and they said NO so I had to come back some time later and thought maybe they could rebuff the scratch again and add oil to the engine. (The VW 2.0 turbo drinks oil like it's a 2 stroke engine and VW of America says 1/2 a qrt of expensive German only synthetic oil will do or it'll void the warranty is acceptable to be consumed every 600 miles.( I wish I knew this before I bought it) Again Elizabeth at Schmelz says they don't use oil its something I'm doing wrong. I'm in my 40's I don't drive like a teenager and pound on my cars. I came in to get the service light reset and the oil topped off and the scratch rebuffed. They topped off the oil and rebuffed the scratch with no success but sent me away a second time without reseting my service light it came on right after I left the lot so I just turned around and went back. The only thing I could do is laugh about this because they are so incompetent. I tried trading in the car on another car at that dealership while waiting for the service to be done and Jonathan Schmelz the son of the owner John Schmelz is now running the place but don't call him Jr. he hates that. offered me the lowest trade offer on my car w/ 14k miles anyone or anywhere. I later traded it in a yr later w/ over 19k miles at a dealer for $16k. I felt like I won the lottery and got a nice car without those issues and no longer need schmelz for anything ever again. They go through staff like crazy you never see the same sales people you saw last time you were there even a month later. It must be rough working there too. More

I have a certified preowned (CPO)VW Passat. The service technician at this dealership tried to cheat me out 6 months of the warranty. Only after I called up VW customer service and insisted that they talk technician at this dealership tried to cheat me out 6 months of the warranty. Only after I called up VW customer service and insisted that they talk to the dealership about the terms of the CPO warranty did they change their mind.I will never go there again. More