Schmelz Countryside Volkswagen

I have had a very good experience having my ID. 4 serviced here. Unlike some of the cautionary stories one reads about owners of EVs who can't get their vehicles repaired or serviced, the technician 4 serviced here. Unlike some of the cautionary stories one reads about owners of EVs who can't get their vehicles repaired or serviced, the technicians at Schmelz have proven to be competent. This is really important to me with this relatively new technology. More

The service area does a wonderful job with knowing what to fix and also what might be covered by warranty to fix and also what might be covered by warranty More

Everyone there is great from my salesman Ralph to Mike the service tech. They truly care about you and what you are looking for! I will always come here from now on! the service tech. They truly care about you and what you are looking for! I will always come here from now on! More

I always receive great customer service from the team! Timely service and great communication on repairs. Timely service and great communication on repairs. More

I have been very happy with the service at Schmeltz Countryside. They keep you informed of what will be done and the progress they are making Countryside. They keep you informed of what will be done and the progress they are making More

This is a great dealership to buy from and they are very helpful, professional and answered all my questions. Andrew was very professional and helpful when I bought my Jetta. He called to check in to see helpful, professional and answered all my questions. Andrew was very professional and helpful when I bought my Jetta. He called to check in to see how satisfied I was with the car and make sure everything was good. Instead of a 5 star rating I would given a 10 More

I've never had a problem here. The staff has always been very nice and helpful. The only downside is that getting a loaner vehicle is difficult; I've yet to be able to get one. How The staff has always been very nice and helpful. The only downside is that getting a loaner vehicle is difficult; I've yet to be able to get one. However, I rarely need one, and the two times I asked, they were booked out. It's not a huge deal since most of my stops have only required 1-3 hours in the waiting room. Overall, it's an amazing place to bring your Volkswagen. More

Their employees are friendly and helpful especially Shawvahn. They give accurate estimates of when the job will be finished. Shawvahn. They give accurate estimates of when the job will be finished. More

Brought my car in for a recall and an oil change. They did a thorough inspection, let me know of some things I need to take care of and got things buttoned up by the time requested. Staff are friendl They did a thorough inspection, let me know of some things I need to take care of and got things buttoned up by the time requested. Staff are friendly and communicative. I loved the inspection video! More

Great experience throughout the entire process of lease negotiation and agreement. Andrew was very attentive and helpful even after I left dealership with my car. He answered all the questions I had. negotiation and agreement. Andrew was very attentive and helpful even after I left dealership with my car. He answered all the questions I had. More