Schomp BMW

Everything 1st class Jim Merrell, the geniuses, service dept, loaner program, all the very best. This is my fourth BMW with Schomp and it is so great to have your expectat Jim Merrell, the geniuses, service dept, loaner program, all the very best. This is my fourth BMW with Schomp and it is so great to have your expectations consistently exceeded. More

Excellent service So much appreciate the friendly, but very professional style. Respect and warmth. Matt pays personal attention to our conversation so that he can reac So much appreciate the friendly, but very professional style. Respect and warmth. Matt pays personal attention to our conversation so that he can react promptly and effectively. I actually look forward to my visits for that reason. I feel I am treated as a VIP and that is very nice! Thank you and keep up the great work More

Outstanding Service - Excellent Dealership My nearly four year old 2013 X3 with 37K miles experienced a drivetrain malfunction recently. From my initial contact with the service department, mu My nearly four year old 2013 X3 with 37K miles experienced a drivetrain malfunction recently. From my initial contact with the service department, multiple follow up callbacks and emails from Lorenzo, low mileage loaner vehicle and finally discussion with a mechanic to understand the repair ticket and work completed - all I can say it outstanding. The facilities are immaculate, the people you meet in the showroom and service center are friendly and always professional, and ultimately return your vehicle in better condition than when dropped off. This is my fourth vehicle from Schomp (2 Honda's and 2 BMW's) and I have always been extremely happy dealing with this organization. More

Always professional Schomp is a great experience, from the first test drive to the maintenance of our vehicle, will definitely go back when it's time for a new BMW! Also Schomp is a great experience, from the first test drive to the maintenance of our vehicle, will definitely go back when it's time for a new BMW! Also Mike who is maintenance supervisor is always knowledgeable and friendly each time we've dealt with him, thanks again for all of your help! More

First Time Customer Schomp and Shane Hammer's attentiveness to the individual's need went above and beyond most dealerships. The no hassle policy made this experience ea Schomp and Shane Hammer's attentiveness to the individual's need went above and beyond most dealerships. The no hassle policy made this experience easy. More

Repeat Customer Schomp adopts a 'no hassle' policy, which is a primary reason why I've chosen to be a repeat customer over the years. Having never owned a German car, Schomp adopts a 'no hassle' policy, which is a primary reason why I've chosen to be a repeat customer over the years. Having never owned a German car, our client advisor, Edward Cheatham, walked us through many of the features. He was very friendly, professional, knowledgeable, and patient with all of our questions. I also appreciated how he handled all aspects of our experience, including financing and paperwork, instead of being shuffled around like other dealerships. It was not difficult to make a decision to buy. Later, we were escorted downstairs to the new car bay where our 2016 340i was being prepped, and was introduced to Jeff Capp, who was just as eager, friendly, and professional with showing us some additional features. The entire experience was stress-free, and we'll definitely remain loyal customers! More

4th car lease with Jim Merrell and David Toben This was my fourth car lease experience with Jim Merrell. and David Toben. As always, the experience was top notch. This time around i ordered a c This was my fourth car lease experience with Jim Merrell. and David Toben. As always, the experience was top notch. This time around i ordered a car to replace my previous lease. Jim made this process easy and transparent. The car arrived in the time frame originally quoted. Jim's follow up is always great too, with a few phone calls in the months following my new car pickup to ensure everything is meeting my expectations. David is great as well. He remembered me from my last car pick up and tailored his delivery to only those items that would be new to me. This enabled me to pick up the car in a timely manner. He is always super helpful and even volunteered to come to my house to set up the garage door opener! More

Smooth and Efficient This was my first time in for service since purchasing my 2016 X5. It was a great experience. Terry was hands on with knowing what my needs were and i This was my first time in for service since purchasing my 2016 X5. It was a great experience. Terry was hands on with knowing what my needs were and insuring that everything was taking care of to my satisfaction and in a timely manner. More

Great car purchasing experience I recently bought a CPO 2013 328i xdrive. From the initial test drive to driving away from the dealer with my new car, I was extremely impressed, espe I recently bought a CPO 2013 328i xdrive. From the initial test drive to driving away from the dealer with my new car, I was extremely impressed, especially compared to the other dealerships that I visited. The geniuses were all incredibly friendly and knowledgeable. My primary salesman was thorough throughout the whole process and I felt that he was sincere and interested in selling me the car that was right for me. The sales manager was helpful, fair and provided me with all the pertinent information pertaining to my trade-in. I will definitely recommend Schomp BMW to friends and family. More

Service Disaster! Took an X3 to get a simple oil change. What a DISASTER! Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners wen Took an X3 to get a simple oil change. What a DISASTER! Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners went to go wash a car and no one was left to pass out loaners. With the rest of the employee standing around with that "not my job" attitude, it took 20 minutes before someone finally decided he might as well get me a car. He walked by my multiple times before he decided maybe I had waited long enough. maybe they have a quota of wasted customer minutes before they are allowed to help out. Upon picking up my car a few hours later after the oil change was done, no one greeted me, no one said a word for 20 minutes. No one was available to check me back out. No one. Finally some old lady came around from her cubicle to do it. TERRRIBLE customer service. Grease xxxxxx literally does a better job, and Grease xxxxxx costs less since time is money and I wasted an hour with these jokers. I can get the oil changed at Grease xxxxxx faster than I can drive to Schomp BMW and get “checked in”. I’ll be paying for an oil change from now on at Grease xxxxxx since the xxxxxxx at Schomp couldn’t care less if I do and will waste my time if I go there. So much for the value of “free maintenance” at Schomp. I thought buying a BMW would treat me to better customer service than at the domestic dealers. Not so. Schomp is all hype, no action. BTW, Schomp is the dealer that “forgot” to pay off my trade in. After 45 days from the date of sale, I get a notice from the car’s bank that my payment hadn’t been made. Schomp BMW said they “forgot”. On top of that, I asked to buy a key fob protector for an X1. The parts guy had no idea which protector went to which car. How do you like that, a BMW parts guy that has no clue about BMW branded parts for BMW cars. More