Schomp BMW

From the time I walked into the showroom till the time I drove off the lot in my Mercedes Benz I was treated to a good experience. Your Client Advisor Paul Lim was and has been professional, knowledgeable drove off the lot in my Mercedes Benz I was treated to a good experience. Your Client Advisor Paul Lim was and has been professional, knowledgeable and dedicated to me during this experience, he worked with us while we were securing the loan till we got a satisfactory interest loan term. I had compared the Mercedes E-350 prices online on (www.car.com), my purchase was the best deal in a 250 mile radius from us actually it was the second cheapest for the list of 2008 and it had the most options so it was the best deal out there. More

Brian and the Schomp team made my first car buying experience easy, enjoyable and stress-free. The dealership is gorgeous, the approach to customer service is fantastic, and the range of options they experience easy, enjoyable and stress-free. The dealership is gorgeous, the approach to customer service is fantastic, and the range of options they had for me on the lot was unmatched. Will be doing business with them for a long time. More

The best dealership I have ever worked with, I would recommend to friends. Kudos to Rich Battista for no pressure but being there when I when needed and always having a smile and time for me. Thanks t recommend to friends. Kudos to Rich Battista for no pressure but being there when I when needed and always having a smile and time for me. Thanks to Samantha for sharing her wealth of information on my new car and not laughing at me but with me, what a doll! And last for having the most beautiful ladies room in town, it actually came up in conversation with some of my friends who have done business with you. Debbie Stegeman More

Both Nick and Robert were extremely imformative and helpful in my car buying experience. I liked the fact that it is a non commission based, no pressure dealership. By far, the best car buying experien helpful in my car buying experience. I liked the fact that it is a non commission based, no pressure dealership. By far, the best car buying experience I have ever had. I was amazed by how friendly and caring the employees at Schomp BMW are. Thank you for helping me find the car of my dreams! More

I mentioned that occassionally the serpentine belt squeals. The service guy said the belt and the tensioner looked okay. Most dealers would have replaced the belt, the tensioner, the brakes, and cig squeals. The service guy said the belt and the tensioner looked okay. Most dealers would have replaced the belt, the tensioner, the brakes, and cigarette lighter saying they are all related. I appreciate the honesty. The excellent service department is a major plus in deciding what new car to purchase. And thanks for the Coca-Cola... . More

We ALWAYS bring our Z4 in when it needs serviced we just had the back brakes, belts and thermostat replaced and are very happy with our service adviser Steven Constable & price and the time it took for the had the back brakes, belts and thermostat replaced and are very happy with our service adviser Steven Constable & price and the time it took for the matetanic of our Z4 More

Experience was exactly as introduced, very satisfied with the overall purchase experience and the professional nature of the sales associates. Thanks so much for your help in this purchase. the overall purchase experience and the professional nature of the sales associates. Thanks so much for your help in this purchase. More

I'm very happy with my 335XI and the Overall Experience provided by Len!!! I plan to purchase my next BMW a Schomp and I'll be asking for Len when I start the process. provided by Len!!! I plan to purchase my next BMW a Schomp and I'll be asking for Len when I start the process. More

We purchased our 2008 535xi almost 2 month ago. Noticed recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) W recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) When we bought the car, we knew we wanted to bring it back in anyways to make the radio satellite capable. So we decided to do it all at once. I called on a Wednesday and spoke with Mike Gibson initially, who passed my call to someone named Lori whom I was told was a technician by Mike. Told her my concerns and she seemed very knowledgeable and we proceeded to set up an appointment. She told me that they couldn't get me in till Friday because the dealership was closing early on Thurs. for a party so Friday was the earliest. I said that was fine but then I was informed that they didn't have one loaner available to me till the following Wednesday!! I was shocked since Schomp BMW boast about having over 100 loaners for their customers!! We proceeded to drop off the car early Friday morning as instructed, asked for Mike and tried to recap our conversation on the phone and my conversation with Lori. He then told me that Lori was just a receptionist so then I asked him, "Why did you have me talk with her then?!" He said "I thought maybe she could help you." How, I wasn't sure!! I was again shocked at what he was saying to me and from that point on I lost all confidence in Schomp... Three days go by and Mike called my husband and told him that my car was fixed, not they couldn't find the noise, but fixed. We even provided them with a video of the sound it was making (sounded like a 747 taking off and felt like it too) As I had expected, we picked up the car and it wasn't fixed and found a mess in the trunk!! They installed my satellite but left bits and pieces of components and covers in my trunk all in a disarray and not put back together!! I was livid. We were leaving for vacation the following week, so I didn't have time to address my concerns. After we got back, I was sent a survey through email on how they performed in the service dept. and I proceeded to voice my concerns, honestly. I didn't think anyone actually read these surveys but lo and behold, someone actually got back to us and asked what happened and how they could fix it. Well, all in all, it took a second time there, promise that I didn't have to deal with Mike Gibson, another 3 days without my car and my husband driving the car around, then waiting about 30 minutes after to trigger the cooling fan for them to hear the noise and fix it. They ended up replacing the whole fan housing unit and now it runs like a dream. I understand that it may have been a hard thing to diagnose but I didn't appreciate the dismissal I got on my first visit, you only get one chance to make a first impression!! We didn't need to buy this car but wanted to and thought Schomp was the most reputable. The sales team sold us on how great their service department was because that's where the true test lies and this fiasco almost lost me!! Thank you Steven & crew for working with us and saving a customer for your dealership! We plan on purchasing from Schomp again soon! You have to be persistent and request another Service Advisor if the one you have is not working for you, literally! Lastly, I would recommend that Schomp have their loaners cleaned after or before each customer takes possession. The two I used were pretty dirty, I had to clean them first before I could drive it...! More

Our car was brought in twice over a two week period. The first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for serv first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for service that had no basis from the inspection. Some recommendations were never discussed or acted upon. Here are some of the items: - I was told that the manual transmission fluid needed changing, but my car is not a manual transmission. - For all suggested inspection items, green check marks were provided, but no specifics were given as to what was observed or found. - It was recommended to fix a dashlight that is working fine for $2,100. - When we took the car back in because there was a noise in the front, we told them it sounded either like a belt squealing or a teapot boiling. The recommended maintenance suggested the power a/c belt was damaged and cracked, yet this was never discussed with us while the car was in the shop. After several days in the shop, the conclusion we were provided was the windshield was not sealed properly. We will know if this is true or not tomorrow. More