Schomp BMW - Service Center

This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

I wanted to express our appreciation to Taylor Erla for his assistance in a recent matter. We were in Colorado on vacation and my X5 started making some interesting noises in the drive train. We were wor his assistance in a recent matter. We were in Colorado on vacation and my X5 started making some interesting noises in the drive train. We were worried about traveling back home to Texas in our car. I contacted Schomp BMW and was connected with Taylor. He got my car into the shop quickly and got it diagnosed within the day. It was not good news as the parts we needed were not readily available. He got me into a loaner and keep us apprised of the status of the parts that were ordered. He stayed on top of the issue and actually got the parts in & installed a few days before we needed to head back to Texas for some business appointments. He was energetic, understanding, and he realized that we were from out of State and needed help. As we spend a lot of time in Colorado these days, I would definitely contact Taylor if I ever need assistance again. He is an asset to your dealership and I now have a "local BMW dealer and service rep" that I would contact or use in the future. Ed and Katy James 2018 BMW X5 More

I had an excellent service, the best with Adrian Downey, service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Alber service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Albert kept me informed about my car being serviced, what needed to be done, he was very nice, very polite, and always smiled, I am certain that he had a very long day, but it did not matter, he smiled. Mr. Adrian Downey, and Mr. Albert Cruz are the best representatives for Ralph Schomp with much professionalism.. Thank you. Sincerely, Marie Sierzeen More

I've worked with Schomp for over 15 years and been so impressed with both their sales and service. I've had a LONG term relationship with the service and parts team and they are fantastic. Great value an impressed with both their sales and service. I've had a LONG term relationship with the service and parts team and they are fantastic. Great value and very fair pricing, great techs, great oarts staff and the service advisors are top notch. I've worked with Albert, Amanda, Dylan and one of the managers Adrian and Keith helped greatly on a recent issue. Great BMW loaner cars, video docs for diagnosis, a top notch dealer I've been in car busisness off and on for 24 years and think this is one of the best dealers around- especially for BMW! Thanks Schomp! Beau- Castle Rock More

Absolutely terrible customer service! Obviously this person had never heard anything about politeness or etiquette. You are a not showing any loyalty to customers so I think you should ac Obviously this person had never heard anything about politeness or etiquette. You are a not showing any loyalty to customers so I think you should actually complete some training and try to do better in a future. You do not seem to comply with bmw policy because you are treating your customers like crap. I felt discriminated while I was talking to you. Would never go to this location again and would never want to deal with you again! More

Hello. I had a very nice experience with the director Mr.Robert Villanueba, and his team, Austin, Sam, and a person who washed my car, Brian. They are tru I had a very nice experience with the director Mr.Robert Villanueba, and his team, Austin, Sam, and a person who washed my car, Brian. They are true professionals, very polite, they are the best. Their service was excellent, Robert made sure that I will have my new tires on my X5 that afternoon, he was checking quite often on the progress of it in a.midst of so many things, clients he had to take care of. It was just the best service, the whole team went beyond their duty, they always had a smile, and I am certain that they were tired. Please command them. Thank you. Sincerely, Marie Sierzegen More

Over the weekend I received a message that the battery in my key needed replacing. When I arrived at the dealership on Monday, it was mostly closed except for Garrett Bourcier who went out to my car, showe my key needed replacing. When I arrived at the dealership on Monday, it was mostly closed except for Garrett Bourcier who went out to my car, showed me how to open and start my car in case something happened before I could get the battery replaced. His kindness and attention to detail were very much appreciated. More

I brought a 3 series diesel in. The quote was 2,900. The advisor had over $1000 worth of parts on the invoice that the vehicle didn’t even have. On top of that they reset my performance tune, also my sunroo advisor had over $1000 worth of parts on the invoice that the vehicle didn’t even have. On top of that they reset my performance tune, also my sunroof was not working along with me radio when I took possession of vehicle, they were working before they touched it. $1900 to replace my fuse box? Then I had to tow it if their lot because they erased my software and got it stuck in limp mode. I had it fixed by self in 30 min in my drive way. More

After 30 years of buying Benz from Littleton Mercedes we decided to try a BMW X5 that I enjoyed driving. The buying experIence was fine with Connor Hanlon but the service experience with Mike Gibson has be decided to try a BMW X5 that I enjoyed driving. The buying experIence was fine with Connor Hanlon but the service experience with Mike Gibson has been terrible. After we told him the car had several computer issues he stated that the problem was operator error and didn’t have the time to discuss. He then went on to be very condescending and blew me off when we picked up the vehicle. Mike Gibson was so rude and acting like we were bothering him so we went to Josh Mooney who jumped in to help and signed us out so we could pick up the car - we were done with Gibson! Ryan Murphy in the Genius Dept was also helpful, friendly, considerate and confirming it was NEVER operator error and that BMW was following up with program updates in March to fix the huge problem that many are experiencing with this vehicle. He also offered to help anytime if needed in the future. More

I have received an excellent service by Robert director of services, and Samantha advisor at Ralph Schomp. Robert is very professional, and very nice, he makes you feel an important customer, he recognize of services, and Samantha advisor at Ralph Schomp. Robert is very professional, and very nice, he makes you feel an important customer, he recognizes my years of loyalty with Ralph Schomp. Samantha is one of your best advisors, I must mention the best; she is very professional, knowledgeable, and very nice. Please consider Ralph Schomp for services. Thank you Robert, and Samantha. Sincerely, Marie S. ; More