Schomp Honda

My wife and I purchased a 2026 Honda HR-V Sport from Schomp Honda on September 19, 2025. We’ve been loyal Honda customers for over 15 years and have purchased several vehicles from Schomp during that ti Schomp Honda on September 19, 2025. We’ve been loyal Honda customers for over 15 years and have purchased several vehicles from Schomp during that time. We’ve always appreciated the Honda product and expected the same high level of service we’ve previously experienced. Unfortunately, this experience did not meet those expectations. We did not receive any of our purchase paperwork at delivery and had to request it by email. On October 16, we contacted Schomp to check the status of our title and registration paperwork. Jonathan told us that it would be sent that day. However, on October 22, we learned from the title representative for both Honda and Hyundai that the paperwork hadn’t actually been sent until October 22. When we followed up with Douglas County DMV, they confirmed that no paperwork had been received. Later, Jonathan stated that the paperwork was “returned due to the wrong form,” but the DMV clarified this was not true — the form had never been sent. The DMV also noted they were only 2–3 days behind in processing dealer paperwork. We finally received our plates and registration on November 7, nearly seven weeks after we made the purchase. In addition, Schomp Honda’s slogan — “One Price, One Person, One Hour” — didn’t reflect our previous or current experiences. Despite paying cash, with no financing or upsells, and being one of only two customers in the showroom, the process still took nearly three hours. We continue to value Honda vehicles, but this experience raised concerns about Schomp Honda’s internal communication, paperwork management, and consistency with its advertised promises. We hope management reviews these practices so future customers — regardless of how they pay — receive the professional and timely service expected from the Honda brand. More

Jessica was great! This was my first time buying a car on my own, and she was so helpful, trustworthy, and went out of her way to make sure I felt comfortable with my p This was my first time buying a car on my own, and she was so helpful, trustworthy, and went out of her way to make sure I felt comfortable with my purchase. More

Ben made our vehicle purchase a pleasant experience! He was both professional and fun. We normally dread car shopping, but Ben presented us with good options for our needs without any pressure. He is ve He was both professional and fun. We normally dread car shopping, but Ben presented us with good options for our needs without any pressure. He is very knowledgeable about the vehicles and the purchase process. He worked with us from start to finish. Overall a great experience with Ben and Schomp! More

Tomilee Loyd knows how to read and understand how you feel and listens to your requests. He brings great energy to your meeting and is quick to find answers and solutions. My first new car purchase was n feel and listens to your requests. He brings great energy to your meeting and is quick to find answers and solutions. My first new car purchase was nothing but exceptional, far more enjoyable than I ever imagined. He found me results 100% to my liking and went above and beyond what he needed to. His process was efficient and thorough. Thank you, Tomilee. I’d buy a car from you every day. Now that I have a Honda because of you, we will be distant friends. 😊 Another shout-out to Matt Davis, Sales Mgr. & GM James Sandoval & Marina Maretskyy, Finance Dir., who was always there for me, less than a gear shift away. All stellar individuals. Everyone at Schomp Honda with whom I have come into contact is a top-notch individual who provides excellent customer service and genuinely cares about others. Thank you all. Best, NK More

Do NOT go here if you have an insurance claim because you will have to do most of the claim work for the Service Tech.This is regarding Service Tech, Rocky (Phoummarack), who is very condescending and argu will have to do most of the claim work for the Service Tech.This is regarding Service Tech, Rocky (Phoummarack), who is very condescending and argumentative. I had to ask questions over and over because he would not give a direct answer. I don’t think he was even reading my text messages; he would just give a dismissive “smart aleck” answer. The insurance wanted documents and photos. Rocky emailed them 3 times and they said they did not get the photos. Rocky said his manager, John, told him to just wait a week. WHY?? Nothing was done for a week!. I finally called the Adjuster who called Rocky directly. After 19 days of NOTHING HAPPENING, I called the insurance AGAIN and they finally sent out their estimator. Then Rocky was having problems with the estimator and sending him emails to fix. My claim sat again!! Rocky then complained about all the emails he sent and said he did everything he could do and clearly was not going to do anything more!! I had to call my insurance AGAIN on day 39 to expedite unresolved issues with the estimator. Within an hour the insurance company negotiated a settlement in favor of Schomp Honda. They paid their asking quote which was 3.3 times higher than the insurance estimator (which shows Schomp’s markup). I never got a thank you. I never in my life had to do all the expediting, advocating, and negotiating with insurance for a claim; that was the JOB of Schomp Honda and the Service Tech. Rocky just complained about all the emails he sent. From my experience with Rocky’s communication style, he was probably not asking the correct questions or answering questions or providing information they needed. It is not the quantity of emails, it is the quality. He could have picked up the phone to get things expedited instead of just letting my car sit. Example: I emailed or texted 4 days in a row simply asking for a part number. He said I would get that when I picked up the car. I had a legal right to ask for documented proof of a part number before it was fixed. I wanted to be sure what they actually put in the car was the correct replacement part number that was negotiated and approved and not the cheap alternative repair part once discussed. Instead of taking 1 minute to give me the part number, he spent much more time arguing with me. He kept saying he gave it to me 10 times but all he gave me was part names(not numbers) on their quote. After his disrespectful exchange of 7 emails he finally gave me the part number which he should have given me at my first request. After the agreed settlement, Schomp took 8 days to get parts which they knew about for a long time and 8 days for repair. A TOTAL of 55 days!!! I spoke with Rocky’s manager, John, once and John’s response was defending Rocky; he clearly did not want to hear complaints. Compliments and thanks to the Service Mechanic who actually did the work, Niko. He did a great job with everything working as it should be and looking great. More

I have bought many cars through this dealership in the past. I have enjoyed working with them. I feel that they are very professional and knowledgeable on their cars. I particularly appreciated working wi past. I have enjoyed working with them. I feel that they are very professional and knowledgeable on their cars. I particularly appreciated working with Sergio and the service manager, Jeff to get my additional accessories installed in a timely manner before my upcoming road trip. I would definitely recommend this dealership for any of your future car needs. Thanks for being there. More