Schomp Honda

2015 Pilot Great experience with Arthur and Amanda! Arthur showed me the vehicles on Tuesday and we came back on Wednesday to look again and purchased a 2015 Pil Great experience with Arthur and Amanda! Arthur showed me the vehicles on Tuesday and we came back on Wednesday to look again and purchased a 2015 Pilot LX through Amanda (Arthur was tied up with another customer). More

A Good Experience at Schomps Kyle Junek, our salesman, was very pleasant to work with. He made sure that I was very happy with my purchase decision. He was true to his word that t Kyle Junek, our salesman, was very pleasant to work with. He made sure that I was very happy with my purchase decision. He was true to his word that there would be no "back room" haggling. I feel that I good a fair price for my trade-in as well. More

Great Purchase Experience It was a great pleasure working with JOSE REYES ALVAREZ. Jose was knowledgeable, informative, and friendly. He was very honest with what was needed in It was a great pleasure working with JOSE REYES ALVAREZ. Jose was knowledgeable, informative, and friendly. He was very honest with what was needed in regards to the protection and what not. He made the purchase experience very easy and was very patient. It took me from 11 am to 5pm to take the car out of the dealership due to me circumstances and Jose was very patient. I highly recommended Ralph Schomp and Jose to any new buyer. More

What started out beautiful, in the end I felt betrayed!! I have to begin by saying how much I enjoyed working with Jose Reyes. His outgoing friendliness, enthusiasm, excellent knowledge of the vehicle and ab I have to begin by saying how much I enjoyed working with Jose Reyes. His outgoing friendliness, enthusiasm, excellent knowledge of the vehicle and absolutely unending patience (for a customer that took 4 months to finally make the leap). Never once did I ever feel any sales pressure, just answered my questions & even answered questions before I knew I had them. He was awesome!! The entire time I was thankful, & couldn't have been happier than to have been paired up with Jose. The day of the 2nd test drive, still enjoying the comfort of working with Jose, we decided it was time to make the plunge but told Jose we needed about 10 days to get the money part worked out. He said that was fine, he had 4 CRV's in the color & model we wanted so no worries, however if I wanted that particular one I could put down a $500 deposit. I really liked that one because it only had 14 miles on it before our test drive, the others had 4 or 5 times that mileage meaning most likely 10 or more different parties test drove them, pushing all the buttons & switches (by the way, what ever happened to demonstrators??) which made it seem more like a new car than a used car. Jose said it would be parked in a back lot till we were ready for it since I put down the deposit. The exciting delivery day came, again with my friend Jose efficiently getting us through all the paper work. After the papers were signed & all finished up, the car was pulled in for our final review (with Hannah, who was excellent) & I suddenly realized that was not the vehicle I put a deposit on. It had 76 miles & dirt on 2 seats (which Jose took care of). I had memorized the last 3 digits of my car which was 894, checked this one & it was 836!! I was stunned. All the paper work was done & signed for this one, not my car. I didn't even know what to think or how to process that. I mentioned it to Jose & he said he could give that one for $100 less (& he knew I was a penny pincher), but shouldn't I have been a part of that decision???? I went ahead & brought it home (which probably was my biggest mistake) only to find myself boiling over all weekend, not enjoying my new car. Who had my car? Was there a more important customer than me that demanded one with fewer miles? Did an employee want mine & it was figured I'd never know the difference so substitute another one? What is the definition of deposit, anyway? In my book it means you're putting faith in me to buy a particular item & I'm putting faith in you to hold that particular item, & if for any reason that item needs to be substituted, I should be notified & given opportunity to opt out. Is this a normal practice of Schomp Automotive? Jose called me 2 days later & I told him of my disappointment. He said a Schomp manager would call me, a call I'm still waiting for after 2 1/2 weeks!! I can't tell you how deep my disappointment goes. As a 2nd time new car buyer from Schomp, I was SO pleased with my 1st experience, I never shopped or even considered another dealership. And I can't tell you how many people I shared that with over the years!! I wish nothing ill for Jose, I hope he has a long & successful career at Schomp, I really do. He is so good at what he does for you overall, he is a real asset, and in my heart, I still like him a lot. My departing feeling of Schomp is their integrity needs some major tweaking!! Ignoring and/or not honoring a deposit is nothing short of a broken promise. BIG TIME. Thanks for letting me rant!! Don Olson More