Schomp MINI

Disappointed but, redemption is coming The salesperson, who no longer works at the dealership must have been on the “way out,” when I became involved with them. They could not answer questi The salesperson, who no longer works at the dealership must have been on the “way out,” when I became involved with them. They could not answer questions about options they were selling me, e.g., Pure Seal. They oversold me on stripes and to this day I still do not have my refund check. They put mats in the car without giving me a choice, until I asked. I was then given the option of Weather Tech mats. I chose these, but they are very slippery and unstable underfoot. I found out on the Weather Tech website that I should have been given attachments for the floor that the mats attach to so they will be held in place. I was never told the dealership did not recommend that the vehicle lettering should not be put on over the stripes that were installed. It took over 10 days to have stripes installed and there was never any communication from the salesperson with any updates. The salesperson discouraged me from waiting for a Hybrid Countryman which was the vehicle I actually went to purchase. The leather seats that came with the vehicle were apparently done after market at a local shop. I had to bring the vehicle back because there was a protruding piece is seat foam that was visible and the vehicle had to be taken back for the seat company to fix, which took 5 to 6 days with again no communication from the Service Advisor. I had to call the Service Advisor to obtain an update. Also when I brought the car in for this service appointment, which was primarily to have the Countryman letters re-installed, I was handed a waiver to sign releasing the dealership from liability because I wanted the letters installed. I was told by the person that performed my delivery to bring he vehicle back to have the letters replaced. Finally at this same service appointment I asked for the driver’s side windshield washer nozzle to be looked at because the wiper was leaving a 3 inch section uncleaned. The Advisor did not think the nozzle could be adjusted, but I never received any feed back even when I picked up the vehicle from another Advisor. I bought my license plates yesterday and discovered there was no way to attach the front plate because of the JCW front bumper. Tyler was helpful when I called. He related there should be a mount in the boot that has to be drilled, but he thought Parts has a mount that did not have to be drilled. When I called Parts for a price I was told the mount was not available for my vehicle because of the perimeter sensors. I then received a call from the Most Helpful person so far, Anne Giusti (no relation). I called the dealership in January and left a message in the general mailbox because I had not received a refund check for the stripes. Anne received the message and has taken over for the sales person that left me hanging. She has been very attentive, actually calling me today because she heard I had contacted Parts. Anne is even going to check into the attachments for the Weather Tech mats for me. She has a plan for the refund check. She is the only person at Schomp that seems to care at all about Customer Service. I would only recommend Schomp because of Anne. This is the second MINI I have purchased from Schomp and I am very disappointed. Maybe they are too busy or have poor Management, but something is not working well at Schomp MINI. More

Amazing!!! Was an amazing experice. Very fast and informative. I would buy from here again and recommend to anyone to work with this dealership. Thank you Anthon Was an amazing experice. Very fast and informative. I would buy from here again and recommend to anyone to work with this dealership. Thank you Anthony for the best service. More

Fantastic purchasing experience I am so pleased with my most recent mini experience. I am now in my 3rd mini and not only has Mini’s service department consistently exceeded my expe I am so pleased with my most recent mini experience. I am now in my 3rd mini and not only has Mini’s service department consistently exceeded my expectations since 2012 but I was lucky enough to experience Schomp Mini’s excellent customer service last week. I had the pleasure of speaking with Merrie over the phone before my appointment and she was warm and reassuring that Schomp would be able to help me with any of my concerns and reservations i have developed from prior bad dealerships experiences. Once we were at Schomp, Matt Slavin was not only extremely positive and helpful through the shopping experience but he was very patient with me and my fiancé while we went through all of our needs and wants for our next car. Everyone at the dealership was very friendly and accommodating. I am a big fan of Schomp Mini and this was by far the easiest and least stressful car buying adventure so far! Thank you! More

Excellent deal excellent experience This was my first car purchase and I Mentioned the specifications of the type of car I wanted to Austin and he picked the perfect car for me. One test This was my first car purchase and I Mentioned the specifications of the type of car I wanted to Austin and he picked the perfect car for me. One test drive later I bought the same car. this was a hassle free experience all thanks to Austin’s patience and passion for providing the best customer service. I highly recommend seeking him out for any purchases at the Schomp MINI showroom ! More

Friendly and honest I have purchased a couple of cars from Matt Slavin. He is friendly, patient and knowledge. I would not hesitate buying another car from him again. I have purchased a couple of cars from Matt Slavin. He is friendly, patient and knowledge. I would not hesitate buying another car from him again. More

I bought a used Jeep Commander. Schomp MINI is a very upbeat, fun place to buy a car. The people are friendly and helpful. I was leary about buying a used car and hoped that this Schomp MINI is a very upbeat, fun place to buy a car. The people are friendly and helpful. I was leary about buying a used car and hoped that this dealership would be a pretty safe way to go. Everything went smoothly, but I woke up the next day to a car with the Engine Light on. It wasn't 24 hours. More

Bought a used Jeep there -Schomp proves Integrity I bought my previously owned Jeep at Schomp. Even without warranty, they took the Jeep into their shop, promptly after I explained a concern. They ga I bought my previously owned Jeep at Schomp. Even without warranty, they took the Jeep into their shop, promptly after I explained a concern. They gave me a car to use, and thoroughly addressed my concern. Schomp shows sincerity and integrity! Great place to go. More

Excellent customer service and no surprises. James was an excellent salesman with good attention to detail and attentive to questions and concerns. He provided many options and explained various James was an excellent salesman with good attention to detail and attentive to questions and concerns. He provided many options and explained various details in understandable terms. He made the buying process very smooth. Blakely did a nice job training me with the car computer and navigation system. More

Fantastic experience I’d spent the morning at another deadlership, so that experience was fresh in my mind. The customer service provided by Jason was second to none—and n I’d spent the morning at another deadlership, so that experience was fresh in my mind. The customer service provided by Jason was second to none—and night and day from the experience I’d had at another deadlerahip earlier that day. More

Schomp is THE BEST MINI STORE EVER! I have a 2012 MINI Cooper S that I absolutely love! My husband and I just moved to Colorado and we were looking for an ALL4 so we can have mountain ad I have a 2012 MINI Cooper S that I absolutely love! My husband and I just moved to Colorado and we were looking for an ALL4 so we can have mountain adventures too! Tyler and Nic helped me find a car that had all the features I needed, things I really wanted, AND I got a fabulous deal that beat anything Id looked at before. We are the proud owners of a hybrid Countryman now and we love the experience of leasing our MINI at Schomp. They have really put the car buying process into the future! Thanks you guys!!! More