Schumacher Chevrolet of Denville

This review is only about the service department. First time at the Denville location. Had a 9:30 appointment for a simple oil change . Got there at 9am. Car wasn’t done till 1230. There’s absolute First time at the Denville location. Had a 9:30 appointment for a simple oil change . Got there at 9am. Car wasn’t done till 1230. There’s absolutely no excuse for me to wait that long for an oil change. Never again.! Only reason they got a few stars is because the staff was nice. I missed a meeting at work though so I wasn’t thrilled. More

Walter made the experience of buying a car stressless! No pressure, very professional. I would highly recommend asking for him if you are in the market for a Chevy. I will definitely return in the future. No pressure, very professional. I would highly recommend asking for him if you are in the market for a Chevy. I will definitely return in the future. Thank you Walter!! More

Disgrace. Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no response. Call and ask for a manager - nothing. While i was waiting for service - heard the receptionist talk dog grooming while the other lines were ringing. Service was a complete joke. No point in making an appoitment - they won't stick to it. Pathetic. Won't be returning. More

We brought our Chevy Traverse in for a regular oil change after noticing small oil stains in the driveway. We asked them to check for a leak and fix it if there was one. They said they would. Not long aft after noticing small oil stains in the driveway. We asked them to check for a leak and fix it if there was one. They said they would. Not long after, the stains came back. We put cardboard under the car and could clearly see fresh oil spots, proving the leak was still there. So when bringing it back again for the next oil change, we told them the issue hadn’t been fixed. They said they’d take care of it. Again they did not. On the third visit, October 2nd, my wife Angela told them again that the oil leak needed to be repaired. She was told it would be handled. But, less than two hours after leaving, oil was dripping again. We wiped the pan clean to make sure it wasn’t residue, from a sloppy job. But, new drops formed right on the oil pan a short time after. That’s three visits for the same problem, and each time they upsell us on something else that "needs" to be fixed. We keep spending money while the original issue still isn’t resolved. The only reason this isn’t a one-star review is because of Alex, who was professional, polite, and respectful with my wife. If it weren’t for him, this would easily be one star. I’ll gladly update this review if they finally fix the leak — but it shouldn’t take three visits at dealership prices to get one repair done right. More

Purchased two vehicles in the past two years from Walter schwarz. Very helpful and knowledgeable and made the whole process a breeze. It was a pleasure dealing with him and the entire sales team. Will be ba schwarz. Very helpful and knowledgeable and made the whole process a breeze. It was a pleasure dealing with him and the entire sales team. Will be back for my next vehicle purchase! More

I loved my experience with Walter, and this is my 3rd car purchased from him! purchased from him! More

Awful Experience. Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal c Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal calls instead of answering phone/helping out. Managers don't care - couldn't be bothered to call back and follow up. Won't be going there again. The Little Falls Schumacher is just as bad More

I had been buying and servicing my vehicles for nearly two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in the other dealership versus $0 in their shop, which I purchased there at the time I got my new vehicle. That should be very telling. I had given many lip services rather than real ones. I always gave a benefit of doubt because we all humans and make mistakes but if the same mistakes happen again with requesting to check on those things and being told to your face by their mechanic, “I don’t care”. Not to mention, when I brought it up to their service manager and was told that GM makes JUNKS. He bullied me for not giving a bad review/rating to their shop rather than addressing why my question about the issue I was experiencing. More

I purchased a used chevy trax last June with under 24000 miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compr miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compressor. They just added freon last year and ignored the problem and now want to charge the $1500 for a new air compressor and are charging the diagnostic fee to check the problem they already knew about. If you google the model and year, this is a known problem. More