So I've been looking and/or in the market for a Silverado for a few months, I finally found it back in May of this year. a 2015 Chevy Silverado 1500 in Denville Shumacher Chevrolet, this is the dealership I went, I was met by Lou Bravo, I asked him about the truck, nice man, we went out to the lot and found it, unfortunately it was raining so I wasn't able to really check it out. I was then introduced to the Used Sales Manager, Tom who was also a very nice man, after about an hour, and going back and forth on the final sell price, this is where things went a little south, nevertheless the conversation continued. They were asking between 34, 36k for it, I made a counteroffer of about 5k off the truck, this is where Lou made a comment which it almost made me walk away from this truck, but I wanted it so bad I ignored it, I should've had but didn't, Lou basically said “this is too much truck for you my friend.....” I wasn't sure how to take that, but we continued the negotiations. After a few hours, we struck a deal. I picked up the truck on Tuesday. The truck was dirty, in and out, they had from Saturday to Tuesday but the truck was dirty. I was shocked, Lou's comment: “I have it washed” I said, how about “detailed?” He said: no, that was already done when truck came in to their hands. Anyways I took it home, from the start I've noticed issues:
-brakes were noisy
-deep scratches all over the truck.
-heavy chassis rust
I contacted the dealer and spoke to Lou, who was very hard to get a hold of, fortunately I was finally able to talk to him. He stated: “even though the truck was Certified, cosmetics its not part of certification and brakes they ll look into it. I decided to bring it to Chevy Shumacher of Clifton since it was closer to my house, same company different store, there they told the brakes were in very bad shape, the truck being that it was Certified it should've been replaced before selling it, however they couldn’t do the repairs since they didn't sell it. Okay........I then took it back to the selling dealer, Denville Shumaker, once again, Tom the Used Sales Manager, took it care of the whole process, I left the truck, they had it for about 3-4 days and gave me a loaner, at the end, none of the issues were taken care of, Tom told me his mechanics told him that the brakes were still good under their standards. Now mind you this was discovered only after less than 1000 miles of me buying it. I took it to 2 more Chevy dealerships, one being Englewood GMC/Chevy, they too told me that my brakes were in a “precarious” near dangerous condition, they also told me that based on the GMC Services log they ( Denvile Schumacher) also failed to do a Mandatory Service which was not done under Chevy Certified process, it should've had been done. In conclusion my suggestion stay away from this dealership and stay away from Lou Bravo, these people are very dishonest for selling me a truck under the pretense that it was Certified. I elevated this issue to GM Corporate, they are also USELESS.
Thanks for reading. Fab.