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Schumacher Chevrolet of Denville - Service Center

Denville, NJ

N/A
28 Lifetime Reviews Review Dealership

28 Reviews of Schumacher Chevrolet of Denville - Service Center

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May 04, 2018

"Better plan ahead if getting serviced"

- SCADBross

Made an appointment to have my oil changed at 12:30. They didn’t bring my car in to get serviced until an hour later. Don’t bother making an appointment, they don’t care. And better plan to be there for a couple hours cause they take their time with everything

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Recommend Dealer
No
Employees Worked With
November 21, 2017

"Worst service department "

- Annoyed

Brought my car in AT LEAST 7 times for a reoccurring issue with my engine light. Every time they said it was something different and every single time within driving not even two minutes off the lot, the light came back on. Doesn’t seem like they test drive the cars after at all considering the light has come back on literally every time before being even a mile away from the dealership. They hassle you to bring the loaner car before even making sure your vehicle is fixed. Gary was nice but the service team and techs need to do a better job.

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Recommend Dealer
No
Employees Worked With
October 07, 2016

"Very friendly "

- Bond girl

Very helpful and friendly dealership. Everyone was so nice. Work was done quickly and the service area was very comfortable I highly recommend any service or sales

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Garcia
December 23, 2014

"Horrible service!!!"

- chewkee24

Bernie Fearon is the rudest most pompous xxx I have ever met. I would like to launch a formal complaint. He left me in the dark, tricked me into paying for a loaner car without telling me I would be charged until I came to pick up my vehicle after 2 weeks and says he's doing me a favor!! Unethical, mean, unsympathetic person. Could not afford Christmas gifts because of this man. Bernie. Was unwilling to speak to my insurance claims adjuster. Was rude and a wise guy, unprofessional on the phone and in person. I believe to be entitled to gas money which he made me pay for personally and not my insurance company who should pay it and money back for deliberately keeping me in the dark on the loaner which was supposed to be courtesy and then tells me I owe money for the loaner at pick up time, after 2 weeks. I will be filing a lawsuit!!

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Recommend Dealer
No
Employees Worked With
Bernie Fearon
August 07, 2014

"Very unprofessional body shop"

- ftc10

I purchased my 2012 chevy at Gearhart so when I needed body shop repairs I returned there, even though there are other Chevy dealers closer, The work was being paid for by insurance so there was no bargaining. I was promised the car on Thursday so I went to pick it up on Friday and was told it was being painted. and would be done on Monday. Monday I showed up finding it was still not done, it was in the paint shop and would be done on Wed. Wed I showed up and it was not done. No call they let me drive down. I then went to the sales mgr to complain and he told me he would take care of it internally and said he was sorry. That was fine I was not happy but I understand that things happen and it would be corrected. I was called and told to pick it up on Friday. When I got there the body shop manager said your car is ready and walked away. No one walked me to the car to explain what was done so I left. When I got home I found tape glue and scrapes on the car. I will never recommend them again.

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Recommend Dealer
No
Employees Worked With
I do not have employee names
Aug 08, 2014 -

Schumacher Chevrolet of Denville responded

Dear Valued Customer, We appreciate you bringing this matter to our attention and we sincerely apologize for any miscommunication & misunderstanding, we are looking into this matter so that this will never happen again to our customers, we take pride in our customer service as we have been a family owned dealership for over 86 years! Again we apologize and hope you give us another opportunity to earn your business once more. Gearhart Chevrolet

April 15, 2014

"bad customer service"

- debbie66

I went in to get my truck fixed and they wouldn't fix it because I signed a paper that said as is but I also signed a paper a lemon law paper if you find anything wrong with your vehicle within 20 days bring back and they will fix..Well I tried that didn't work, I spent 50,000 in the last 8 months there also purchased a vehicle for my husband but I had the bad experience and will never return to this dealership and I will let everyone I know about this dealership horrible service....you sold me a lemon

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Recommend Dealer
No
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Apr 15, 2014 -

Schumacher Chevrolet of Denville responded

Dear Valued Customer, This review is very upsetting to our dealership, the vehicle in question was a 2007 Chevy Tahoe with over 123,000 miles on it being sold AS IS from our family owned dealership. It was made very clear that the vehicle was being sold as is and you signed the paperwork that states the AS IS sale. There were no warranties expressed or implied.

February 24, 2014

"Updated review..... Gary Capone has gone above and..."

- signguy1979

Updated review..... Gary Capone has gone above and beyond for our service visit. After unsatisfied with our first attempt Gary took control and made sure our vehicle was repaired properly and was even willing to deliver our car to our home. Great guy to work with and will always look for him at our routinely service visits.

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Recommend Dealer
Yes
Employees Worked With
Gary Capone
February 18, 2014

"Excellent customer care @ Gearhart .....Mr Andrew Garcia..."

- JohnVRed

Excellent customer care @ Gearhart .....Mr Andrew Garcia was very professional with the communication and availability on a part (strut bar) I wanted for my Camaro. The cost was very reasonable, I am very pleased with the service provided.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Garcia
May 14, 2013

"After a long winter in NJ my Camaro needed a new..."

- Interlux

After a long winter in NJ my Camaro needed a new windshield due to a rock cracking it. Andrew Garcia was able to assist me in ordering a new one and having it installed during my leisure. I dropped the car off in the evening and picked it up the next day. The car was taken care of and parked safely. The windshield was installed without any evidence it was ever taken off. They even managed to save my inspection sticker! All was done quickly and efficiently without any concerns. I will go back to Gearhart - even though I did not purchase my Camaro there. My next purchase will be through Andrew.

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Recommend Dealer
Yes
Employees Worked With
May 07, 2013

"Andy is great, when there's a problem with your car..."

- izachsteven

Andy is great, when there's a problem with your car he gets it check it out and explains everything to you do it can be understood. Repairs are done right and at a fair price, everyone is super friendly. I wouldn't go anywhere else!

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Recommend Dealer
Yes
Employees Worked With
1
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