Bernie Fearon is the rudest most pompous xxx I have ever met. I would like to launch a formal complaint. He left me in the dark, tricked me into paying for a loaner car without telling me I would be charged until I came to pick up my vehicle after 2 weeks and says he's doing me a favor!! Unethical, mean, unsympathetic person. Could not afford Christmas gifts because of this man. Bernie. Was unwilling to speak to my insurance claims adjuster. Was rude and a wise guy, unprofessional on the phone and in person. I believe to be entitled to gas money which he made me pay for personally and not my insurance company who should pay it and money back for deliberately keeping me in the dark on the loaner which was supposed to be courtesy and then tells me I owe money for the loaner at pick up time, after 2 weeks. I will be filing a lawsuit!!