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Scott Clark Honda
Charlotte, NC
1,438 Reviews
Thanks for taking a look at Scott Clark Honda in Charlotte, NC. Scott Clark Honda is proud to serve the entire Charlotte metro area and all of North Carolina with outstanding customer service and an excellent selection of new and used Hondas in addition to other used cars and trucks. We are located at 7025 East Independence Blvd, Charlotte, NC 28227, right next to the intersection of W.T. Harris Blvd and Independence Blvd.
Our customers come from all over North Carolina and South Carolina to be a part of the Scott Clark Honda experience in Charlotte. Our extremely knowledgeable staff can help you no matter what your situation or needs are. If you're looking for a new Honda Pilot in Charlotte, we can help you. If you're from Rock Hill and need service for your used Honda Accord, we can help you. Maybe you're from Gastonia and heard about Scott Clark Honda Charlotte's Civic Hybrids, come take a closer look and our staff can help give you the right information and guide you to a Honda that fits your needs
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,438 reviews
May 14, 2015
Misplaced my payment check!! Can you imagine that? They wouldn't deliver the vehicle until I provide full amount check to them and they call me back a week AFTER completing the sa Can you imagine that? They wouldn't deliver the vehicle until I provide full amount check to them and they call me back a week AFTER completing the sale, making the payment and car delivery asking me for the check? What the heck! Definitely wouldn't recommend them to my friends and family members, especially after going through the terrible experience. Here's my overall experience: 5/6 - First visit to their dealership, finalized the car and started price negotiations. Took about 90 minutes to agree upon the price, and Sales Manager bagged the deal done deal for him! Never showed his face again since then. Salesperson and Finance Manager rushed me through the documentation not explaining how and when I will receive warranty documentation. They bragged a lot about LIFETIME powertrain warranty during the sales pitch, never talked it after the sale was done! Finance manager - Tony L offered me to take the car same day if I could provide the pre-approval letter from my credit union, but I was too tired to take the delivery same day, so I proposed to take the delivery on the next day. 5/7 - I obtained the pre-approval letter and called up dealership to reconfirm that they could release the vehicle (glad that I did that) they denied outright. They wanted LOG (Letter of Guaranteed credit) to be able to release the car. Tony L was out of office and other finance manager wouldn't agree. No matter how many times I requested and referred to what Tony promised, they didn't budge. 5/8 - I received the pre-approval check from my credit union, and handed over to the sales person, took the delivery. The delivery process is so much screwed, that the delivery checklist was pre-filled before I arrived. They did not include owner's manual in the car's glove box (pretty basic isn't it?) 5/13 - 1:30pm - With prior notice to the sales person and dealership receptionist, I sent my wife to collect the manual and powertrain warranty document. They claimed that owner manual was already included, then they took about 1 hour to dig through the manual and handed it over to her. They also claimed that the warranty document was already provided. 5/13 - 3:30pm - Tony L calls me leaves message. I called back and he confirms that I have taken delivery and asks when will they receive the check from my credit union. what the heck! Don't they talk to sales floor before calling customers? I told him that check was already handed over to he sales person. I asked him about the warranty documentation, he confirmed that he has it right on his table and he would mail it to me. Update 5/14 - 3:30pm - They found the check! yay! They had applied to the wrong customer account! They promised that it would be deposited in a couple of days. I don't trust them for anything anymore. Sorry I chose them for my first ever brand new vehicle purchase. Update 6/18 - And the Saga continues... I waited about a month for my credit union to receive the car title, they still don't have it. So called up DMV (can't trust the dealership!) and they had sent the Title to totally different credit union. They added wrong lien information! Isn't that unbelievable. After waiting for a month, now I have to deal with contacting incorrect lienholder, get their lien release then deal with DMV to correct the lien information. Can I really trust dealership to do this for me? I absolutely don't think so! More
by Jay
Employees Worked With
John Greene, Jesse James, Tony Lowder
April 19, 2015
Loved them! I searched for and found the exact car I was looking for. The year make and model were not negotiable as I was going by NHSA safety reviews for my new I searched for and found the exact car I was looking for. The year make and model were not negotiable as I was going by NHSA safety reviews for my newly driving teenager. Both cars that met the criteria I found for sale were out of state in North Carolina, I live in Georgia. My Scott Clark Honda salesman, David Rucker, answered all my questions and sent me multiple video's of the car to answer my specific questions, it was like I was right there! I told him, I would be up over the weekend (5 hour drive) to look at a couple cars in NC. He offered to ship his car down to me, and if I didn't like it I could send it right back... I thought it sounded to good to be true, and agreed, but had them bring the car to a dealership of the cars manufacturer (not a Honda) in north Atlanta. Not only did David say no problem, the drivers that brought the vehicle down were so very patient as the Atlanta service department went through the entire car so I knew that everything was mechanically okay. The car is a 2012 and only had 11K miles on it, and the price was excellent so I was wary, but the only thing found was the main battery (not the hybrid batteries) was very low and needed to be replaced. David said, no problem and paid the other dealership directly to put a new battery in the car (over $400!), and I hadn't even test driven it, much less signed any papers! After the test drive we finally started the paperwork (total wait at Atlanta dealership was over four hours!) and I purchased. My daughter was so very happy when she saw it that afternoon, she thought we might go look over the coming weekend, ha ha. Scott Clark Honda, David Rucker, and the two very patient (drove 10 hours round trip and waited 4 hours in service dept!!) delivery drivers went way over and beyond any expectations of a dealership to exceed superior customer service! 5 Stars***** Thank you! More
by H.Y.
Employees Worked With
David Rucker, David Rucker
November 12, 2014
Great Service Simon (our dealer) was awesome!! I truly enjoyed my first car experience! Scott Clark Honda was an amazing help!!! I absolutely love my car also! Simon (our dealer) was awesome!! I truly enjoyed my first car experience! Scott Clark Honda was an amazing help!!! I absolutely love my car also! More
by sydney.williams.3152
Employees Worked With
Simon, Simon Diaz
July 19, 2014
Love our new Pilot We were looking for a used car for awhile and Tim Fox was searching for us a car. He helped us on a couple of different days and spent a lot of time e We were looking for a used car for awhile and Tim Fox was searching for us a car. He helped us on a couple of different days and spent a lot of time educating us on pilots. We were able to get a new one and we are extremely happy. He made this a great experience and worked very hard to please us. He tries to make buying a car a very pleasant experience. I will definitely be returning to him for our next vehicle. Thanks Tim for a great experience. More
by SummerHaire
Employees Worked With
Tim fox
June 26, 2014
Luis Porras created a Great Car Buying Experience Luis Porras Rocks – Buy your next Honda from this young energetic salesmen!!! On Saturday June 21, 2014 I went into Scott Clark Honda on Independenc Luis Porras Rocks – Buy your next Honda from this young energetic salesmen!!! On Saturday June 21, 2014 I went into Scott Clark Honda on Independence Road in Charlotte, NC to get an oil change on my Honda Accord. While there I decided to inquire with a sales rep on trading my car in for the 2014 Accord. In the previous months I was called a few times asking me to consider trading in my vehicle due to low inventory on the lot for gently used Honda Accords. The Sales Rep that assisted me was Luis Porras. Luis was very energetic and very personable. He and I started off by going over any changes that may have occurred on the newest Accord Model and then we went straight to viewing them. Luis was very knowledgeable regarding the Accord as to what features exists and how those features could benefit me. We ended up spending the ENTIRE day together LoL and I walked away with a 2014 Honda Accord EX-L with Navigation. Special note to the management staff at Honda who was also great and made my 2nd buying experience from Scott Clark Honda Awesome! More
by Ssabrams
Employees Worked With
Luis Porras
April 14, 2014
The Vehicle Exchange Program New GM, JB Beckley, made a very tough deal possible and was able to get me into a new 2014 EXL V6 Accord from my 2012 EXLV6. I also appreciate everyon New GM, JB Beckley, made a very tough deal possible and was able to get me into a new 2014 EXL V6 Accord from my 2012 EXLV6. I also appreciate everyone’s efforts to get through the paperwork efficiently. Thanks to all and I love the new car!! More
by NC Customer
Employees Worked With
JB Beckley, JB Beckley
March 30, 2014
hyndai genesis Simon Diaz is the reason I bought from them ,outstanding customer service and never left the comfort of my home , they delivered to me , awesome Simon Diaz is the reason I bought from them ,outstanding customer service and never left the comfort of my home , they delivered to me , awesome More
by Brandon Kraus
Employees Worked With
Simon Diaz, Simon Diaz
March 24, 2014
Simple - this place embodies the definition of "high pressure." My salesman was very friendly and knowledgeable. However, the sales managers were very high-pressure (and a bit condescending), and called pressure." My salesman was very friendly and knowledgeable. However, the sales managers were very high-pressure (and a bit condescending), and called/texted me (I never agreed that text messages were acceptable communication in the first place...) at 9am on a Saturday, then 10am on a Sunday, and so on and so on until I finally told them to leave me the heck alone. I understand they're in a tough position to sell vehicles, but there's no need to disrespect my wishes as far as follow-up contact. More
by JLuge76
Employees Worked With
All
March 17, 2014
Demario Hutchings is a true definition of exceptional customer service. My husband and I was in on last week and Mr Hutchings went over and beyond to ensure that we were taken care of. We test drive the customer service. My husband and I was in on last week and Mr Hutchings went over and beyond to ensure that we were taken care of. We test drive the new Honda Pilot Demario did an awesome job with product knowledge of this awesome SUV.. I will gladly recommend Demario to family and friends! More
by Trinity7
Employees Worked With
Demario Hutchings , DeMario Hutchings
February 24, 2014
I saw an ad about used cars for sale, before going to auction, that Mr. Watson had made, and I came down and looked around and actually bought one. Mr. Watson is a very personable guy, and very professio auction, that Mr. Watson had made, and I came down and looked around and actually bought one. Mr. Watson is a very personable guy, and very professional , I would come back again. Thank you Shane for my new used car. More
by Racinmom
Employees Worked With
Shane Watson
