Scott Clark Honda - Service Center

Service Experience - 2017/02/13 All my previous service experiences have been less than par at both Honda dealerships in Charlotte - Scott Clark and Hendrick. I was starting to thin All my previous service experiences have been less than par at both Honda dealerships in Charlotte - Scott Clark and Hendrick. I was starting to think that Honda's customer service skills were lacking at all Honda locations across the country. I have brought my vehicle to both Hendrick then Scott Clark complaining of squeaking breaks and told repeatedly (at both locations) that they just needed cleaning. After cleaning each time they still squeaked. However, the service done on my vehicle on 2/13/17 was a completely positive and refreshing experience. My service advisor, MAYANK SHUKLA, immediately discovered the issue with his tech and confirmed that the front rotors needed repair; cleaning the breaks wasn't going to get rid of the squeaking. Mayank called to keep me updated throughout the day without me having to keep calling to follow up with him (as I have done with other service advisors in the past). He thoroughly explained what the issue was with the vehicle and what needed to be corrected. If Scott Clark Honda continues to offer Mayank's level of service then I am more than happy to recommend the dealership. More

Service Nice customer services , they do quickly don't have to wait long.....very, very good....I'm so happy. Thanks a lot .High recommended to everyone Nice customer services , they do quickly don't have to wait long.....very, very good....I'm so happy. Thanks a lot .High recommended to everyone More

Service I had my Honda Pilot serviced at your store, and I received excellent service. Everyone was very professional. I was also very happy that they honnore I had my Honda Pilot serviced at your store, and I received excellent service. Everyone was very professional. I was also very happy that they honnored my discount coupons, all in all it was a great experience. Thank you very much More

Great Service I am very satisfied with the service from Scott Clark Honda. The service representative was very professional and he not only covered the service com I am very satisfied with the service from Scott Clark Honda. The service representative was very professional and he not only covered the service completed but offered his expertise on several items coming due in the future. More

Unreal professionalism and customer service I had a unique situation with my vehicle and my extended warranty. I fully expected to get no cooperation on this matter and was anticipating a major I had a unique situation with my vehicle and my extended warranty. I fully expected to get no cooperation on this matter and was anticipating a major hassle and expense. Chris Whiteman and Scott went way above and beyond to help navigate this situation and insure I was taken care of. Everything was taken care of with absolutely no hassle or unnecessary expense. I have never experienced anything close to the professionalism and commitment to customer satisfaction displayed by Scott Clark Honda. They have made me a customer for life. More

Excellent Service I was really satisfied with the service in this dealership I would definitely recommend it they are very helpful and co-operative and nice ppl I was really satisfied with the service in this dealership I would definitely recommend it they are very helpful and co-operative and nice ppl More

First time wonderful experience I was greeted by the nicest manager. Can't remember her name but it started with a T. She took really good care of me and my daughter. Even gave us a I was greeted by the nicest manager. Can't remember her name but it started with a T. She took really good care of me and my daughter. Even gave us a free breakfast while we waited. I had excellent service, will recommend to everyone. More

Everything was great! Service was great, I always bring my Honda to this dealership for device. I trust them to be honest and do a good job at a fair price. Service was great, I always bring my Honda to this dealership for device. I trust them to be honest and do a good job at a fair price. More

Service Assistant Service Manager Robbie is fantastic. Always keeping me informed as to my wait time, what is going on with my vehicle and expectations. Tha Assistant Service Manager Robbie is fantastic. Always keeping me informed as to my wait time, what is going on with my vehicle and expectations. Thanks Robbie for always providing top quality service to your clients! More

Service Great explanation of charges and maintenance performed. Timing and price were both within expectations given to me when I set up the appointment. Than Great explanation of charges and maintenance performed. Timing and price were both within expectations given to me when I set up the appointment. Thank you More