Scott Clark Nissan

Service with a smile always depend on them to advise me as to service needs coming up as to service needs coming up More

Chavis listened to my situation and facilitated resolution for my concern. He was respectful and spoke directly and personably. resolution for my concern. He was respectful and spoke directly and personably. More

The staff is absolutely fantastic! Great customer service experience. Cole did a fabulous job breaking things down and explaining the work that needed to be done to my vehicle. Very tr Great customer service experience. Cole did a fabulous job breaking things down and explaining the work that needed to be done to my vehicle. Very transparent and extremely helpful. More

Ja’Marion, my service contact, is the reason that I use this dealership. He is fair, honest, and informative and explains anything that I don’t understand. this dealership. He is fair, honest, and informative and explains anything that I don’t understand. More

Nigel was fantastic. He is patient, and believes in customer service. I always have a great experience. He is patient, and believes in customer service. I always have a great experience. More

I used Scott Clark Nissan service on South Blvd in Charlotte for years and I was never disappointed. I know, I can trust my car to these people and highly recommend to anyone. And today I came for ver Charlotte for years and I was never disappointed. I know, I can trust my car to these people and highly recommend to anyone. And today I came for very simple thing - to change oil and add nitrogen to all my tires. It was a great pleasure to deal with young and polite service adviser Alex Cardona, All job was complete with clear communication in timely manner with fair pricing as wellThank you, Alex! More

Nigel did a wonderful job in assisting me. He answered all of my questions and I had a few. He did a good job in selling the front end alignment and cabin filter replacement. Going in I wasn He answered all of my questions and I had a few. He did a good job in selling the front end alignment and cabin filter replacement. Going in I wasn’t going to get the front end alignment. But after discussing it with Nigel I decided to get it done. The oil change, tire rotation, cabin filter change and front end alignment took only 1 1/2 hours. I was delighted when Nigel told me my car was ready. Another A+ for the service department. Thank You William Johnson More

Brandon was an awesome technician when assisting me at the dealership! Giving a great experience! ⭐️⭐️⭐️⭐️⭐️ the dealership! Giving a great experience! ⭐️⭐️⭐️⭐️⭐️ More

Excellent customer service ! ! Very professional Take my call immediately and make my appointment next day Congrats ! Very professional Take my call immediately and make my appointment next day Congrats More

As an ASE-certified technician with over 30 years of experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I had to rely on a dealership service department for my wife’s 2016 Nissan Rogue. The issue we needed addressed was a noise coming from the rear when applying the brakes. My wife dropped off the vehicle, and later received a call from Brandon, the service advisor, who provided an estimate for the brake repair along with a "wish list" of other recommended services based on the mileage. Brandon stated that the rear brake pads and rotors needed replacement. Given my background, I asked him a few key questions: Would the car still stop if the brake pads were replaced only, and were the rotors worn below minimum thickness? Brandon assured to my wife and me, that the car would stop and that the brake rotors were not below the minimum thickness. I requested Brandon send me a photo of the rotor, which he did. However, the rotor was shown on a workbench, and I was left wondering—who disassembles parts before work has been authorized? We decided to authorize the brake pad replacement based on the information we received. About 30 minutes later, my wife received another call from Brandon, stating that the technician refused to replace just the brake pads because they felt the car wouldn’t be safe unless both the pads and rotors were replaced. This change in approach is clearly scare tactic, and unfortunately, it worked. My wife ended up agreeing to having the Brake Pads and Rotors replaced. Additionally, there were several "urgent" recommendations based on Brandon’s evaluation, including a cabin air filter, engine air filter, spark plugs, and wiper blades—items that were all replaced just 2 months ago. This only added to my skepticism about their recommendations. In summary, I failed to keep a closer eye on the brake wear of the car, and Scott Clark Nissan took full advantage of that. I deeply regret trusting them with our vehicle. Shame on us for not being more vigilant, and shame on them for their poor service and the unnecessary pressure tactics they employed. I will not be returning to Scott Clark Nissan for any future service needs. More