Scott Clark Toyota

Miscommunication rectified. Set Service appt thru Misty only to get there & have none. Pali Pali (new service writer) set up 105K service + wheel locks I was told by Misty were in stock. Paid, went to pick only to get there & have none. Pali Pali (new service writer) set up 105K service + wheel locks I was told by Misty were in stock. Paid, went to pick up & antenna was removed while washed but not reinstalled - just like wheel locks were not installed. I was told Parts/Service would call next morn for install. I called nearly every day for over a week, left word for return call & STILL NEVER GOT A CALL BACK. Every time I attempted to escalate I was told EVERYONE was n a meeting. Finally I got Justin on the phone, brought it n and all was rectified. Lots of apologies but mishandled from jump street. I rated a 5 star for Justin & Pali Pali but the dealership should be rated a ZERO, one at most. More

Everyone at Scott Clark’s Toyota is always very professional. Archie Newton in service is the best. I’ve been taking my vehicles to him for years. professional. Archie Newton in service is the best. I’ve been taking my vehicles to him for years. More

Great dealer and employees. Best TOYOTA dealership in the Charlotte area. Always provides the best service. They never try to rip you off or sell services you don’t need. the Charlotte area. Always provides the best service. They never try to rip you off or sell services you don’t need. More

Received an oil change and new battery for 2007 Corolla. Also rented a 2020 Corolla for 4 hours for $13 while we waited for car (did not.have an appointment. How can you beat that? Also rented a 2020 Corolla for 4 hours for $13 while we waited for car (did not.have an appointment. How can you beat that? More

Excellent service. Completed repairs within requested time frame. Would highly recommend this service department to others. Marshall went above and beyond to ensure everything went smoothly. time frame. Would highly recommend this service department to others. Marshall went above and beyond to ensure everything went smoothly. More

Steve was professional and honest. A pleasure to do business with. Will be back again when more service is needed on my Prius as well as the Highlander. business with. Will be back again when more service is needed on my Prius as well as the Highlander. More

I had an appointment for an oil change and tire rotation. They were really busy since it was December 23rd and Marshall said it may take longer than the usual hour. Marshall came to get me in just a little They were really busy since it was December 23rd and Marshall said it may take longer than the usual hour. Marshall came to get me in just a little over an hour. I couldn't have asked for anything more! More

Marshall was very courteous, professional, helpful and communicated with me about all current and potential future issues. Great customer service! Happy to work with Toyota! communicated with me about all current and potential future issues. Great customer service! Happy to work with Toyota! More

Our 2018 Camry without warning would not start. Luckily we were parked in our driveway. We had it towed to the dealership. When the car was ready for pickup we were told that the key would be left with the we were parked in our driveway. We had it towed to the dealership. When the car was ready for pickup we were told that the key would be left with the receptionist because we were not able to be there before the service department left for the day. When we arrived the receptionist did not have the key. Long story short a manager found the key after a lengthy search. We received no paperwork or a simple apology for the failure to have our car ready for pickup. More

Everyone at Scott Clark Toyota is polite and very professional. Even without an appointment I can get in and out of the service department quickly! professional. Even without an appointment I can get in and out of the service department quickly! More