
Scott Clark Toyota
Matthews, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Service that that put money in your pocket. When I arrived at the Service Department I was greeted before shutting off the engine. I asked the technician to give me a minute to unbuckle my seat When I arrived at the Service Department I was greeted before shutting off the engine. I asked the technician to give me a minute to unbuckle my seat belt and he said "take your time. It was the way he said those words that mattered, because it made me feel like he was going to take good care of me and my service needs. When the work was done he brought me the service invoice and handed me the $15.00 off coupon I had submitted during check-in. He said to use it on my next service visit because he had gotten me a 10 percent discount which came to $41.27 off my bill. That was diffidently a high point in my day, saving that much money when I only expected to save a third of that amount. The service did not disappoint either. I would trust all my service needs to Scott Clark Toyota, especially when Wesley Rasmussen is on the job, you should too.. More
Horrible Service Scott Clark Toyota had a used car on their website that we were interested in. We stopped by on a Saturday and were asked which car we were intereste Scott Clark Toyota had a used car on their website that we were interested in. We stopped by on a Saturday and were asked which car we were interested in. After advising the person at front desk of the specifics, we were advised to have a seat at one of the vacant desks in the main waiting area. After 10 minutes of waiting, a salesperson introduced himself and asked what car we were interested in (note this is the second time we advised the specific information on the car). The person then said he would find out about it and left for 20 minutes. When he returned, he said the car would not be available at the dealership until Wednesday. Total time wasted: at least 30 minutes in the dealership, not including the drive to and from the location. Specific process improvement recommendations for Scott Clark: 1) if you're advertising a car, the implication is that the car is /immediately/ available for sale. If it's not, denote on the site /when/ the car will be available. Don't waste a prospective buyer's time. 2) if your salespeople anticipate taking a long time to find the status of a car (this day in age, why it took at least 20 minutes to find the status is beyond us), at least inform the customer of the expected wait time. We are current Corolla owners and desire to buy another. Unfortunately for Scott Clark, we will be making this purchase elsewhere. The above will also be posted on social media. More
Crystal is the BEST My Toyota is now 11 years old and the past few years Crystal Kush has been taking care of me - she knows what I need and when and always keep me up to My Toyota is now 11 years old and the past few years Crystal Kush has been taking care of me - she knows what I need and when and always keep me up to date on the time it takes and what is will cost. I always want to deal with her - she cares about me and my car..... More
Good experience Jason Liles made the purchase of our families 4Runner easy. Would strongly recommend him for future business. He went as far as to send a video of car Jason Liles made the purchase of our families 4Runner easy. Would strongly recommend him for future business. He went as far as to send a video of car as I was over an hour away. More
Great Wesley Rasmussen is always the Service Rep that I call on. Wesley always has a smile on face and is very pleasent to deal with. Wesley is always kee Wesley Rasmussen is always the Service Rep that I call on. Wesley always has a smile on face and is very pleasent to deal with. Wesley is always keeping me up on my scheduled services and telling me ahead of time what needs to be done for next time and approximately the cost. I am always satisfied from the moment I pull in and down to the nice gentleman who hands me my keys, one more thing, I Love the complementary carwash! More
First rate!!! We are longtime customers of Scott Clark Toyota with respect to sales and service. We have dealt with Billy Carroll 75% of the time that we have come We are longtime customers of Scott Clark Toyota with respect to sales and service. We have dealt with Billy Carroll 75% of the time that we have come in for service. He's always pleasant, professional and thorough. I often wait for service to be completed and he's always considerate of my time, checking with me often with updates. Whenever additional service needs are discovered, he informs us of such without being overbearing or pushy; letting me make the decision without pressure; simply providing me with the information I need. That's why we keep coming back! Ms. Taft is always pleasant, friendly, courteous and works with a smile. More
First service Crystal Kush was proficient, professional and helpful during my first service experience with Scott Clark. I havent had much interaction with other Sc Crystal Kush was proficient, professional and helpful during my first service experience with Scott Clark. I havent had much interaction with other Scott Clark staff but I can say without a doubt Crystal Kush is beyond your excellent category:) More
Had a service appt included brakes brake fluid, recall batte Service with Crystal Kush by request. She knows her stuff. Always keeps me updated on progress and any extra expenses. She cares and it shows Service with Crystal Kush by request. She knows her stuff. Always keeps me updated on progress and any extra expenses. She cares and it shows More
Above and beyond Jeff, the technician, and Wesley Rasmussen took the time to evaluate and explain everything about the problem with my car. I appreciate their patience Jeff, the technician, and Wesley Rasmussen took the time to evaluate and explain everything about the problem with my car. I appreciate their patience and their level of service. They were very accommodating in making my appointment to fit my very busy schedule More
Kudos to Scott Clark Toyota Had my 2015 4Runner in for my 5000 mile service. My service advisor was Archie Newton. Mr. Newton answered all my questions and was very professional Had my 2015 4Runner in for my 5000 mile service. My service advisor was Archie Newton. Mr. Newton answered all my questions and was very professional. Extremely pleased with Scott Clark Toyota. They serviced my prior 4 Runner also. More