Scott Clark Toyota

My wife brought her 2010 Camry to the Scott Clark dealership on 10/1/2010 for an oil change and tire rotation @ 15,000. In addition to this service the following service was performed at a total cost dealership on 10/1/2010 for an oil change and tire rotation @ 15,000. In addition to this service the following service was performed at a total cost of $276.03. Replaced the cabin air filter for a cost of $48. The recommended service at 15,000 says clean the filter. This car has not been driven in extreme conditions and there was no reason to replace the filter A1 misc, what ever that is cost $10.89 Although there was no noted abnormal tire wear all a four wheel alignment was performed and the tires were balanced. The air filter was replaced at a cost of $22.87. This is not on the recommended list for replacement @ 15,000 and the car is not driven in extreme conditions. Tighten nuts and bolts on chasis & body was done. This car is not used for towing and no where is it recommended that this is done at 15,000 miles. Receipt shows that Customer requests FACTORY PLUS 15K MILE SERVICE. This is simply not true. She did not request anything but an oil change and tire rotation. When I talked with the sevice manager, Bobby Dills, he stated that she could have said no and that the extra work performed was "preventive". A good service department would have only done maintenance that was actually needed. Jerry Russell Charlotte, NC More

We went to Scott Clark to buy a new corolla and worked with Frank. He was able to answer all of our numerous questions and took our budget into consideration when showing us the cars. We did not feel pr with Frank. He was able to answer all of our numerous questions and took our budget into consideration when showing us the cars. We did not feel pressured and got the car we wanted for a great deal. Would recommend to anyone, and do yourself a favor and ask for Frank. More

The overall experience was excellent. Professional and knowledgeable staff. No pressure. Great facitlities and good inventory to choose from. Sales rep had very good follow up and E mail skills. Made hims knowledgeable staff. No pressure. Great facitlities and good inventory to choose from. Sales rep had very good follow up and E mail skills. Made himself available at a wide range of hours. Friendly and very helpful. More

I just purchased a car from Steve Carlton in the Internet Dept of Scott Clarks Toyota and the entire transaction could not have been easier. From the very 1st conversation Steve was responsive, detail-orien Dept of Scott Clarks Toyota and the entire transaction could not have been easier. From the very 1st conversation Steve was responsive, detail-oriented, customer focused and a true professional. And, here's the best part - I did not spend one-minute in the dealer. Everything was negotiated over the phone and email. The car was even delivered to my home - 3 hours away. I live in Raleigh and the local dealers are nowhere as responsive, price competitive or customer oriented. This is the 20th vehicle I have purchased - including some high-end european brands and this was absolutely one of the best experiences ever. Without hesitation, I highly recommend Scott Clark's Toyota and Steve Carlton. More

My experience at Scott Clark's Toyota in Matthews was great. Everyone was extremely friendly and patient. I didn't feel pressured in any way. My dad had already bought a car from Steve a few years prior great. Everyone was extremely friendly and patient. I didn't feel pressured in any way. My dad had already bought a car from Steve a few years prior and had such a great experience that we bought from him again. This Prius is the first car I've bought for myself and the day that I did was excellent and exciting. :) More

I never thought i would write a letter of commendation I never thought i would write a letter of commendation about a car dealership but I feel compelled to do so because this dealership is unique I never thought i would write a letter of commendation about a car dealership but I feel compelled to do so because this dealership is unique. My wife and I felt extremely comfortable and enjoyed working with the people at Scott Clarks Toyota. We had been to several dealerships trying to negotiate for a 2011 Sienna. The people we encountered at those dealerships seemed to lack the professionalism and courtesy we expected, until we walked into Scott Clarks Toyota in Matthews, N.C. We were introduced to an extremely competent, intelligent and personable sales rep, Travis Wilson. Travis far exceded our expectations, as he is also a most courteous young man. In addition to Travis, we were introduced to Philip Stroup and Justin Mann who handled many of the details for us and Jimmy Cline the sales manager who quite efficiently oversaw the entire transaction. Last but not least,a young lady who patiently walked us through and demonstrated to us the technical aspects of the vehicle, Devin Thomas. It goes without saying Scott Clark is indeed very fortunate to have an entourage of dedicated, hard working, honest employees. Sincerely, Vince and Barbara Daidone More

Will has good product knowledge. Intelligent in his approach and has been very responsive. Did not overly pressure us. Seems genuinely interested in providing a great customer experience. I believe he approach and has been very responsive. Did not overly pressure us. Seems genuinely interested in providing a great customer experience. I believe he very favorably represents this dealership. If I decide to buy this auto, I would be pleased to work through Will. More

I previously sent in a review, and I realized I entered the wrong name for our salesman.Please accept my apology and tell George I'm sorry.The service rendered to us by George and Michelle was outstanding. the wrong name for our salesman.Please accept my apology and tell George I'm sorry.The service rendered to us by George and Michelle was outstanding.They both were very thorough and are a credit to Scott Clark Toyota.Again they should be commended for the fine work that they do. Mr. J V Pollio More

I am giving Travis, Jimmy, Peter, and Vernita the same rating because each of them gave the same quality of assistance to us. Each of them was thorough, patient, and easy to work with. Toyota should be rating because each of them gave the same quality of assistance to us. Each of them was thorough, patient, and easy to work with. Toyota should be proud to have such efficient workers on board. More

Our overall experience was a pleasure.Ralph our salesman was as thorough as any salesperson could be explaining everything and makeing us feel comfortable throughout the whole experience.We then proceeded t was as thorough as any salesperson could be explaining everything and makeing us feel comfortable throughout the whole experience.We then proceeded to the finance portion of the transaction where we met the lovely and pleasurable Michelle Gustafson.She not only was thorough doing her job, but while doing so she made us feel like we knew her all of our life.We feel that both of these individuals should be commended for the excellent employes that they are. Respectfully, Mr. Joseph V Pollio More