
Scott Clark Toyota
Matthews, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I made a car enquiry through Sam's Club Auto Buying Program and Scott Clark Toyota immediately got in touch with me as they are Sam’s Club participating dealer. David from Scott Clark called me, listen Program and Scott Clark Toyota immediately got in touch with me as they are Sam’s Club participating dealer. David from Scott Clark called me, listened to my used car requirements and guided me with car availability information. David was nice and friendly and followed up several times while I was out of town. After I came back, I found a good offer at Scott Clark site and immediately called David. David provided me with lot of information even though it was late in the evening. Next day, I went to Scott Clark showroom and was amazed by the facilities and size. The front desk staff was friendly and was then received by David’s sales partner Reggie. Reggie was really friendly and excellent in responding to our questions. Reggie was very knowledgeable and gave us detailed information on current models and comparison with previous models. Reggie and his sales manager gave the exact offer that was available on their internet site. They were not pushy. Reggie explained us the advantages for going for a new car compared to a used one. Reggie made several attempts to negotiate with his management to get us a good deal. David was also ensuring we were taken good care. We really thank Reggie and David for treating us with respect and getting us a good deal. They were professional. I would also like to thank Peter from Finance (Sorry, forgot his last name). Peter gave us all the available financing options and gave us a good APR. Peter ensured I understood all the documentation and completed all the paperwork in quick time. Scott Clark has all the processes in place and it was a smooth ride from sales to delivery. After finance, we were taken to Accessories Manager. She explained in detail all the accessories available. Finally, delivery staff was really helpful in providing car details & controls, responsive and ensured our complete satisfaction. Everything was complete within 2 hours and we were riding our new car home. We thank Scott Clark Toyota for giving us a pleasant experience throughout. Scott Clark has excellent facilities and my boy enjoyed their play room and was not willing to come home in new car. Buying a Toyota is sensible and a good decision and buying it from Scott Clark is even better. More
The service was great. Sales person was great and everyone was nice. Enjoyed the experience and they were very customer focused. This survey does not seem customer focused - it is an unfortunate en everyone was nice. Enjoyed the experience and they were very customer focused. This survey does not seem customer focused - it is an unfortunate end to a great experience. Would recommend the dealership. More
When I came to trade in my 2009 Prius for a 2010 the employees were more than helpful in not only showing me hands on models but explaining great options to me that I did not know I even had. When I wal employees were more than helpful in not only showing me hands on models but explaining great options to me that I did not know I even had. When I walked into the dealership my name was on a "VIP" list at the front desk. This made me feel important and was a direct portrayal of how I was treated in house. More
My experience with this dealership and RG Gunderson were great overall. they are organized, professional, and efficient. and their existing inventory is so tremendous, they had exactly the new car I wante great overall. they are organized, professional, and efficient. and their existing inventory is so tremendous, they had exactly the new car I wanted already on the lot - in fact, they had 2 of them! More
So I put in an internet request and Mike called a few days later. He was very understanding as we have a 3 month old baby and with the heat we could not just get up and go to test drive it. When we could days later. He was very understanding as we have a 3 month old baby and with the heat we could not just get up and go to test drive it. When we could come in Mike had Mario come to help us. Mario is AWESOME. He is a no pressure salesman. He showed us the Rav4, test drive it with us and answered all of our questions. We came back TWICE to test the Rav 4 with our dog crate and the baby seat before we made an offer. Offer accepted with no hassle. An awesome experience. Ask for Mario or Mike C.!!! We got what we wanted for the price we wanted and the car we wanted. It drives great. A two year service as well is great. The financing was a a breeze with Michelle at the helm. An A++ experience all around. Thanks!!! More
Walked into the dealership thinking I couldn't afford a 2010 Prius, but Jose Hernandez worked extremely hard to get the manager Robby Pryor to get me to a payment that worked for me. Both of these gentleme 2010 Prius, but Jose Hernandez worked extremely hard to get the manager Robby Pryor to get me to a payment that worked for me. Both of these gentlemen were extremely respectful and very friendly. Jose was very patient with explaining my payment options and was very knowledgeable about the car. Robby was extremely friendly and very generous with his offer on my trade in. Without these fellows, there would be no way I would have driven off that lot with a new car. I also want to give kudos to Michelle Gustafson, the finance manager, she was very friendly as well and made signing the paperwork very relaxed and enjoyable. She definitely knows her financial stuff and was patient enough to go over areas that I did not understand. I was thankful that she was the one who took care of me. This is the place to go if you are in the market for a vehicle. I've also witnessed the pleasant interactions the service department has with their customers and the quality of work done. This area of the dealership gets high marks from me as well. You would be foolish to go anywhere else! More
We bought a 2011 Toyota Sienna from Scott Clark's which is the second car we have purchased from them in 2 1/2 years. We got a fair deal and had a great experience with the sales staff. The service depar is the second car we have purchased from them in 2 1/2 years. We got a fair deal and had a great experience with the sales staff. The service department is state of the art and the amenities are unbelievable. We would recommend Scott Clark's to anyone! More
Great experience from start to finish. The ladies at the reception desk (Sarah, Mallory, Wesley) were all attentive and very pleasant. I would highly recommend Mike Cawthon to any friend. He was very know reception desk (Sarah, Mallory, Wesley) were all attentive and very pleasant. I would highly recommend Mike Cawthon to any friend. He was very knowledgable regarding the product, pleasant in his demeanor (never pushy - and that's a MUST when selling something to me)and patient. Never did I or my family feel that we were taking up too much of his time - very classy! Kristen White was also very knowledgable - gave brief descriptions but no hard-selling. Justin Mannin Finance took the time to go over all the details on the financial side and when we needed clarification, walked us methodically through the steps - very important when a customer is spending thousands of $. Sarah gave special attention to making sure the Tundra was just right for the drive away - very pleasant. Met Robby the Sales Manager just briefly but gave the important impression that our business was important and that it would be team effort. I've purchased a Camry from Scott Clark's Toyota 3 years ago and can say that quantum improvements have been made in the entire sales experience. EXCELLENT! More
Our Sales Rep, Paul Powell was outstanding. He was knowledgeable, friendly, and professional and responded to all our needs and requests. We will definitely be recommending him to others. The dealer knowledgeable, friendly, and professional and responded to all our needs and requests. We will definitely be recommending him to others. The dealership was clean and welcoming, which is a welcome change from our previous Dodge dealership (which has since been closed) due to the reduction in Chrysler dealers. Our expectations were certainly met and it was a nice, smooth process purchasing a new Toyota 4 Runner. Thank you, especially to Paul, for a great experience. More