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Scott Clark Toyota - Service Center

Matthews, NC

4.7
2,794 Reviews

2,794 Reviews of Scott Clark Toyota - Service Center

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April 07, 2018

Crystal Kush - TOP NOTCH SERVICE Always great service from start to finish. Makes it easy to fit maintenance of vehicles into a busy day’s schedule. Crystal is the one to see at Sco More

by Shammonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Kush
April 07, 2018

Simple service request no appt Needed a NC State vehicle inspection. Completed in a very timely manner. I had hardly sat down before I was notified job done. Excellent Service More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keyman, valet, Steve Vadala
April 03, 2018

Good Experience Steve was great. I appreciate his promptness. He was friendly and courteous . He was informative with information concerning my car. This is my secon More

by Toy14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
April 03, 2018

Car service. The service advisor was knowledgeable professional easy to talk to explain what I need done did not take to long to have the car fixed. Very pleased w More

by Truck guy boy 246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Feaster
April 01, 2018

Toyota Service - Marshall Moore I went with an issue I was not able to resolve from Town and country Toyota in regards to my Front struts. Marshall took my situation seriously and ta More

by kishorev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2018

Marshall Moore was considerate & helpful. He explained the problems my car had & had them corrected, I have been coming to Scott Clark for 20+ years & will continue More

by John Parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2018

Service Visit Timely and efficient service visit. Very friendly staff that kept me well informed on the process and status of my vehicle being serviced. I would def More

by Jivey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
March 28, 2018

not enough time to read my paper I took my 60 mpg prius in for its 25,000 mile service and the service was so good that I didn't have time to read my paper. More

by Js
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
March 28, 2018

Toyota 'wonderland Had my 15,000 mile service done today and drove out the exit thinking: I am so glad I bought a Prius here at this dealership cause I just love their More

by butterfly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
March 28, 2018

Not good No loaner, no bueno. Fixed a scratch but gave me a new one. Lost my car for 30 minutes..said my car was ready but it wasn't. Had to make another trip More

by 4runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly Figueroa
Mar 30, 2018 -

Scott Clark Toyota responded

Not Good, Again, thank you for taking the time to write your review. I have reached out to you through DealerRater, my service director and one of my service managers has reached out to you through the telephone. I was notified that my private message to you was read. There have been no returned calls or any other follow up from you on this issue. If we made a mistake we would like the opportunity to correct the problem. Please call us back when you have a chance so that we can work to try and correct this. Thank you, Stuart Phelps Director of Brand Development Scott Clark Auto Group

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