Scott Clark Toyota - Service Center

From the call to make an appt to the speed of service, I have been very pleased with the personal and professional attitude each member of the service group exhibits. My 2007 Camry has had only one prob have been very pleased with the personal and professional attitude each member of the service group exhibits. My 2007 Camry has had only one problem having to do with the stereo- occasionally sound goes out when switching to an AM channel (resolved each time by turning unit off/on). The dealership continues to troubleshoot this issue and are replacing parts until the right solution is found. More

I came in for service work on my truck and dealt with Justin as my service writer. Justin was very helpful in telling me the required service that was due on my truck. He answered all my questions clearl Justin as my service writer. Justin was very helpful in telling me the required service that was due on my truck. He answered all my questions clearly and didn't give me the run around on my total bill. After my service was completed which was in the time range I was told, I Had the pleasure to meet Melissa who is such a friendly girl with a pretty smile. She was very helpful in explaining the services and pricing details of the bill. While paying for my bill Michael took to the time to say hello,and make sure I had no further questions. It's great to have my truck serviced knowing what I had done and working with such a friendly group of honest employees. More

I have bought 3 cars from Scott Clark and use them for servicing my car. I used to work with a service man named Jason who is no longer there, and he was very good. Since he left I have been working with servicing my car. I used to work with a service man named Jason who is no longer there, and he was very good. Since he left I have been working with Pete. I can't say enough about him. He is always ready to help me and most courteous. He answers my questions and tries his best to advise me as to the most needed service at the time. I have 2005 Camry and he has helped me keep it in great shape. I would not go to any other dealership to buy a Toyota or to service my car. Pete makes me feel confident that the work to be done on my car will be done correctly and that I will not have any trouble. Thank you Pete and Scott Clark Toyota dealership. More

I can't say enough good things about Scott Clark Toyota in Matthews. Everytime I go there it's a good experience. Archie in the service department ALWAYS takes good care of me - even when I spring a prob in Matthews. Everytime I go there it's a good experience. Archie in the service department ALWAYS takes good care of me - even when I spring a problem on him with short notice. They have THE MOST COMFORTABLE waiting area that I have ever been in and on certain days you can even get a manicure while you wait! (My sister-in-law in New York is sooo jealous of this!! She always says "Only in the south can you get a manicure at your car dealership!") I love it!! Don't hesitate to go there for any car need!! Buy your car there, get it serviced there... You won't be sorry! Mary Lynn Chew More

Ever since I purchased my Highlander from Scott Clark Toyota I have had Pete Acree as my service advisor. He is a perfect example of why they are called advisors. My Toyota has not had any service prob Toyota I have had Pete Acree as my service advisor. He is a perfect example of why they are called advisors. My Toyota has not had any service problems so the only reason I go in for service is routine maintenance. Pete always takes time to explain what is scheduled and why it should be done. He always has a smile on his face. He is one of the most courteous and friendly people I have ever worked with in a car dealership. I trust Pete to tell me what is best for my vehicle. When I needed to purchase tires I didn't even think about going to a discount dealer or try to buy them from a wholesale club. I called Pete and he helped me make the best choice for my tires. He also explained the advantage of having nitrogen filled tires. After he explained it I understood the advantage. I love the new facility. While waiting to have my car serviced I can choose from one of many waiting areas. I love the quiet fireplace room and each waiting room has a television. The play room for the children is great and they have their own TV as well. They can play inside while the parent sits outside but still has a clear view to watch them carefully. I like the privacy of the business center. You can work on your laptop and not feel everyone is looking over your shoulder. I highly recommend Scott Clark Toyota for sales and service. More

I am leaving this review in hopes it will help somewhere down the line. I took my Crewmax in for a 5000 mile service and I was a litte disapointed in that my truck was not as clean when I got it back as be down the line. I took my Crewmax in for a 5000 mile service and I was a litte disapointed in that my truck was not as clean when I got it back as before I left it. It had oil drops on the paint in front of the radiator. It was my first service on the truck hopefully it will get better. I hope the rest of the service was done a little better than the oil change. I think I was a lot happier with the sales people than the service department so far. More

Very good buying experience. I first contacted Scott Clark's via a request on Edmunds.com for an internet price quote. I immediately got a call and was emailed a quote with car specifications. Also, t Clark's via a request on Edmunds.com for an internet price quote. I immediately got a call and was emailed a quote with car specifications. Also, the fact they use Edmunds tells me they realize people do their research prior to car buying so they do not come at it from an angle that potential buyers are uneducated about what they are doing. I got very good answers to my questions and inquiries. Everyone we encountered at the dealership were very friendly. Even the people we met in passing who were not involved with our transaction. It was a very good overall buying. More

I had previously submittted a negative review of this dealership after a very difficulty encounter with the servive department of Scott Clark Toyota and I must say I was very surprised when I noticed tha dealership after a very difficulty encounter with the servive department of Scott Clark Toyota and I must say I was very surprised when I noticed that the Managing Partner actually took the time to not only read, but to respond to my commments here on Dealer Rater. Amazing still is how quick he responded, it was only about 40 minutes. That is obviously someone who cares what people think about his place of business and its reputation. After speaking with Mr. Cady and explaining my encounter at his dealership, he came up with an acceptable resolution to the issues I had and immediately rectified the situation as best he could. He also assured me that he was using my particular encounter and how I felt about it as a training tool to improve his overall customer service at his company. He knows he cannot please everyone, however he believes everyone does matter and deserves a chance to be heard. This is not an unapproachable Managing Partner, he wants and invites a relationship wiht his customers. He has given me hope that business/individual ethics are not dead in the world yet. I have nothing but respect for someone like that and for that reason alone I will recommend this dealer to others as long as Mr. Cady continues to take this type of stance. More

Very pleased with dealership. They provided a fix to a design flaw from Toyota in the sunroof of my Highlander at no cost. Thank you! Very friendly dealer Clean and very helpful Would recommend them t design flaw from Toyota in the sunroof of my Highlander at no cost. Thank you! Very friendly dealer Clean and very helpful Would recommend them to those looking for a new Toyota Sales people went out of their way to help fix the problem. More