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Scott Clark Toyota - Service Center

Matthews, NC

4.7
2,809 Reviews

2,809 Reviews of Scott Clark Toyota - Service Center

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February 02, 2020

Had to research the problem and fix problem myself. Toyota just wanted to reccomend service to put money in their pocket. I dont like that I come in with a safety issue and all they can do is sale me B More

by AntoniosTsiamis90
Recommend Dealer
No
Employees Worked With
Steve Vadala
Feb 04, 2020 -

Scott Clark Toyota responded

Antonios, Thank you for taking the time to write your review. I am sorry to see that you feel dissatisfied with the service that you received. I did a little research into your recent visit and I found that you came in with an ABS light engaging, after our technician drove the car for a few miles he was unable to duplicate this issue. After finding nothing on the drive he pulled error codes from the car and found no codes showing any errors and that all sensors were working properly at this time. I would be interested to hear what the problem was that you found and how it was "fixed". In reference to the recommendations, every vehicle that comes in has a multi-point inspection performed on the vehicle to identify any concerns as well as anything on the vehicle that may need attention in order to maintain the integrity of the vehicle, look at it as a report card on the vehicle, if you will. One of these recommendations was new front brake pads since yours were at 3mm which is below specs. I apologize for any inconvenience this may have caused. Thank you, Stuart Phelps Director of Brand Development Scott Clark Auto Group

Feb 04, 2020 -

AntoniosTsiamis90 responded

I researched the problem myself and performed a zero point calibration and reset all ABS and VSC sensors and everyhing works like it should. I know what next time not to do is not waste time and fix it myself. https://www.tacomaworld.com/threads/how-to-reset-and-calibrate-your-vsc-computer-the-easy-way.467485/page-2 GIVE THIS TO MASTER TECH SO HE CAN LEARN SOMETHING

February 02, 2020

I had an appointment to have my brakes done and my roaters resurfaced. Marshall as always is informative, polite, friendly, and professional. A great service manager! More

by Toy14
Recommend Dealer
Yes
Employees Worked With
Marshall Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2020

Steve was very helpful and offered advice and a price estimate. He treated me with dignity and respect. I appreciate that. Thank you so much. More

by Tlmvann
Recommend Dealer
Yes
Employees Worked With
Justin Bustle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vadala
January 30, 2020

I had a 10 am appt for alignment and was there 4 hours. Unreal for an hour job to be there 4 hours. Not again. More

by Rwoodall1w
Recommend Dealer
No
Employees Worked With
Paul Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2020

Great co to do business with, done right the first time. Archie is always there to help, he gets me in and out quickly and with a smile. More

by Al Millman
Recommend Dealer
Yes
Employees Worked With
Archie Newton
January 28, 2020

Outstanding service! I came in around lunch time to get a tire repaired. Very busy but got to my tire very quickly! Thanks for your service! More

by bwallace
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
January 27, 2020

As usual a very thorough service for oil change etc My Highlander got its second oil change and tire rotation and inspection. I went on Saturday and it took 1.5 hours but I knew Saturdays get backed up More

by Rick Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
January 25, 2020

Pulled up and someone came outto apologize for the wait. Pulled up and someone came out to apologize for the wait. The associate was very friendly and even got the tire specialist to come over and examine m More

by kk
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
January 24, 2020

Always a good experience with service dept and trust them that I will get the service required to maintain reliability. Would and have recommended to others. Actually take my wife's Lexus to this shop for More

by thnc
Recommend Dealer
Yes
Employees Worked With
Justin Bustle
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2020

Excellent service provided by Steve. He is always pleasure to work with. Also, the service was in tine. Musharraf nail lady provided a gr8 service More

by Shah
Recommend Dealer
Yes
Employees Worked With
Steve Vadala
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