Scott Evans Chrysler Dodge Jeep Ram

On July 5th, I purchased a used 2016 Chevrolet Sonic from Scott Evans CDJR. Within three weeks, the air pressure light came on with no issues in pressure and the car began making a popping noise. I call the Scott Evans CDJR. Within three weeks, the air pressure light came on with no issues in pressure and the car began making a popping noise. I call the dealership, scheduled an appointment with the service department, and ended up having to cancel the appointment to reschedule later. Before I could even reschedule within the following week, the car randomly shut itself off at a stop sign during morning traffic. As soon as the car was back on, I took the car directly to the service department. The diagnosis I was given was a leaking valve cover gasket and a damaged sway bar. I was assured that they would process the claim with my extended warranty coverage company and begin work immediately. I had to call every day, as I never received a call, and was finally told that the warranty would only cover the valve cover gasket, not the sway bar, and it would be over six hundred dollars to repair an issue that presented itself within a couple weeks of owning the vehicle. I said this was unacceptable, and was told that they would reach out to the insurance company to figure out why the claim was denied. I called every day for days, picked up the car with the repaired valve cover gasket and was told my oil leak wasn’t “that bad,” and after a week had passed I called the insurance company myself. I was informed that three claims were filed, one for the valve cover gasket, one for the sway bar, and one for an separate gasket causing oil to leak. I was never even informed of a second leak before this. The rep at the insurance company informed me that the claims for the second leak and the sway bar were denied because they were preexisting. I called the service department back and ended up speaking with John, the GM of the dealership. John assured me that there was no way it was preexisting, and he would personally reach out to the insurance company the next day to get the situation handled. This was a month ago. Aside from ONE call back from John the day I spoke to him originally, which I believe is the 20th of August, the call in which he assured me he would handle the situation promptly, I have received one call from this service department. I spend weeks calling every day. I was told repeatedly that they were dealing with the situation, working on it, ordering parts, it would be tomorrow, a couple days, etc etc. It’s been over a month. The noises that this car makes from the damaged sway bar make driving it an anxiety fest. I was told that the damaged sway bar would not present a danger while driving, but I was also told they would have the car fixed by now on several occasions so who knows. The last person I spoke to was Bailey in the service department, who told me they were going to go ahead and fix it on 9/20 and the service manager Denver was going to go ahead and order the parts. No call back. On 9/26, I called back and requested to speak directly to the service manager and ended up having to leave a voicemail. This debacle has been going on for almost two months, and the only thing that has been accomplished is the ONE repair the insurance would cover. I have been repeatedly lied to, mislead, and pulled around in an attempt to avoid fixing a car that presented serious issues within a few weeks. I am not the type to write negative reviews, but I would definitely never purchase from this dealership again. The buying experience was uncomfortable, the car is a mess, and the experience with the service department has been an ongoing nightmare. I would have been better off buying a beater off craigslist, at least then I wouldn’t be stuck in a five-year contract on an overpriced lemon. I am currently writing up a more detailed account for my BBB complaint. More

Their service department is to be trusted and will offer good service. There’s occasionally coupons on their website. good service. There’s occasionally coupons on their website. More

In and out real fast. and always treated with great customer service , will always come again and always treated with great customer service , will always come again More

Jacob was very helpful and knowledgeable about the vehicles. He ensured that the process went smoothly. vehicles. He ensured that the process went smoothly. More

It was a good experience when I got there they took care of me/0 of me/0 More

Great experience as always. Very friendly and helpful staff. Today I had a tire that needed to be patched and they had me in and out in no time. Would recommend them to anyone i Very friendly and helpful staff. Today I had a tire that needed to be patched and they had me in and out in no time. Would recommend them to anyone in Villa Rica/Carrollton area. More

Everyone was very friendly and helpful. Would definitely recommend to everyone. 5 stars treatment across the board. Would definitely recommend to everyone. 5 stars treatment across the board. More