Scott Honda of West Chester

Appreciate the professionalism the service team provided and the explanation of the work rendered at check out. and the explanation of the work rendered at check out. More

Yesterday, I had a very negative experience with Scott Honda's express service. Afterwards, it took a long time and several phone calls to get in touch with a service manager, but John Rooney did finally Honda's express service. Afterwards, it took a long time and several phone calls to get in touch with a service manager, but John Rooney did finally call me back the following day. I explained the situation to him, and I asked him how we could make the situation right. I did not feel like he heard my concerns whatsoever, and in fact he became defensive and accused me of trying to get a free service, which I absolutely was not asking for. I am a 20+ year customer of Scott Honda. I have purchased 4 cars from the dealership, and have only ever had my cars dealer-serviced at Scott. People sometimes questioned why I would still have my older cars serviced at the dealership, and I would always say that I have a great relationship with Scott Honda, and that means a lot to me. Throughout our 20 year history, I have NEVER had an issue with sales or service, and this was the first time I had to speak with a manager. I was very taken aback by Mr. Rooney's inability to listen and defensive demeanor, but mostly, I feel very sad that Scott Honda does not seem to care about their relationship with me, as a customer, as much as I thought they did. I am afraid that the integrity of this dealership has changed over the years, and not for the better. More

Prompt, thorough, and courteous service from Ty and the other service managers. That's why I have been a Scott customer for 18 years. other service managers. That's why I have been a Scott customer for 18 years. More

Great service and knowledge. Quick service and respect of customer. Will come back here again. Quick service and respect of customer. Will come back here again. More

Jeff was wonderful to work with, brought all paperwork and the car to my house, and completed delivery on my schedule, which I appreciated so much. and the car to my house, and completed delivery on my schedule, which I appreciated so much. More

Great customer service Justin was kind and courteous the waiting room was clean and comfortable waiting room was clean and comfortable More

Alway great service! Kept me informed of everything that was being done. The service rep was great! Kept me informed of everything that was being done. The service rep was great! More

This is one of the best run dealerships that I have ever had the pleasure to experience with excellent sales staff. had the pleasure to experience with excellent sales staff. More

Zach was friendly, very helpful, patient and knowledgeable while being very professional. Grateful for his assistance. knowledgeable while being very professional. Grateful for his assistance. More

Great service overall! Went in for state inspection and routine maintenance. Friendly staff, nice waiting area, and performed on time. Went in for state inspection and routine maintenance. Friendly staff, nice waiting area, and performed on time. More