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Scott Honda of West Chester - Service Center
West Chester, PA
875 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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875 Reviews of Scott Honda of West Chester - Service Center
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June 12, 2024
Scott Honda’s service department has been responsive to my complaint. They took the time to have a senior technician ride with me as I explained the issue. Part is on back order, actual repair has yet to b my complaint. They took the time to have a senior technician ride with me as I explained the issue. Part is on back order, actual repair has yet to be done. More
by J.gifford232
Employees Worked With
June 02, 2024
Professionals, they treat their customers with respect and courtesy. I have been a customer for many years and have built relationships over the years. and courtesy. I have been a customer for many years and have built relationships over the years. More
by jacster115
Employees Worked With
Jon Barth, Shawn Mitchell
June 02, 2024
Scott Honda is amazing the staff is awesome I will recommend if you need help with your Honda and your out by Scott go there you will be happy you did recommend if you need help with your Honda and your out by Scott go there you will be happy you did More
by Papap845
June 02, 2024
I went in to the dealership when I heard metal hitting the ground going over any bump. I went thru express and they were great! The noticed some screws missing and while my dog and I waited, they repaired the ground going over any bump. I went thru express and they were great! The noticed some screws missing and while my dog and I waited, they repaired it with no charge. I’ve used this Honda dealer ship since I got my car and they have always been friendly and prompt. More
by Donnalicate
Employees Worked With
So sorry I don’t remember their names
May 28, 2024
From my initial contact with Courtney, the explanation of services by Chris, to my tech followup with John Rooney, I was impressed with how personable and professional the staff at Scott Honda are. I am new services by Chris, to my tech followup with John Rooney, I was impressed with how personable and professional the staff at Scott Honda are. I am new to the area and feel fortunate to have "found" this dealership. More
by shelly68
May 22, 2024
The customer service I got here from the Service department is the worst I’ve ever received from any kind of business. I’ve had repeated issues getting vehicles repaired for anything beyond the basi department is the worst I’ve ever received from any kind of business. I’ve had repeated issues getting vehicles repaired for anything beyond the basics and in one unique circumstance I feel like they didn’t stand by their work and then bullied me. I expressed my concerns to management, it took weeks for them to decided to not fix my vehicle (total estimated cost was $250), and ultimately I had to order the parts and repair the vehicle myself after I begged them to cut off a bolt they cemented during a prior “repair”. It was a humiliating experience, a nightmare to get my vehicle operational again, and I’m shocked how I was treated as a 5+ year customer. Special shoutout to manager John Rooney - We may not see eye to eye about the decisions that were made and as humans that’s absolutely ok, but bullying should never take place at any business. If you tell me the only thing you’ll do is to cut off the cemented bolt and then I show up hours later to get it cut off I shouldn’t have been told No when the service agent consulted you for guidance and I certainly should not have needed to beg for what was literally 1 minute of work you promised to do. Second special shoutout to the Parts department for being absolutely incredible and nothing at all like Service. This review deserves some kind of positivity and with Parts help I was able to order what I needed to do the work myself and for that I’m forever thankful. More
by A previous customer
Employees Worked With
John Rooney
May 17, 2024
Had my 2019 CRV in for inspection today, 5/16/24. My service representative was Matt who was extremely friendly, knowledgeable, and kept me updated while I waited for my car to be completed. I would My service representative was Matt who was extremely friendly, knowledgeable, and kept me updated while I waited for my car to be completed. I would highly recommend Matt, and Scott Honda’s service department. More
by rbraceland33
Employees Worked With
Matthew Moravec
