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Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
634 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 634 reviews
May 17, 2013
First of all, the immediate saleman (allen) was excellant. Everything was going well until the sales mgr.,gen. mgr. and three other guys who said they represented the gen.mgr. got in the mix. Allen excellant. Everything was going well until the sales mgr.,gen. mgr. and three other guys who said they represented the gen.mgr. got in the mix. Allen was keeping in the loop as the how the progress for finding the specfic vehicle I requested. Something went way south (all the way to where it gets extremely hot when allen went to talk to one of his mgr. A very rude and obnoxious person came on the line with a tactic that didn't suit me , when I asked to speakto allen, another same type of person got on the line and they refuse to let me talk to allen again. so , in my opinion NOT A GOOD PLACE TO DO BUSINESS. After only(3) phone calls in side of (2) hours, I went to Glenn E. Thomas dlr. in Signal Hill, drove out the same day with the exact vehicle I wanted and brought them a check the next day for the agreed upon price. The only thing I wanted from scott robinson dlr. but they couldn't deliver because of the big dogs at the top. More
by bilbol
Employees Worked With
allen
Helpful April 22, 2013
I've enjoyed talking to Omar Nakami. Very helpful and understanding about our needs. My wife and i are very happy and satisfied with the service we got from Omar Nakami. I would definitely recommend Omar understanding about our needs. My wife and i are very happy and satisfied with the service we got from Omar Nakami. I would definitely recommend Omar to anybody. Thank you More
by Maganda
Employees Worked With
Omar Nakami
April 22, 2013
Had to go for service on my Grand Cherokee. They were very helpful and took my car in right away. While waiting, I went and looked at the new Jeep Wrangler. I was greeted by a salesperson named Jeff Azar very helpful and took my car in right away. While waiting, I went and looked at the new Jeep Wrangler. I was greeted by a salesperson named Jeff Azar. Jeff was very friendly and knowledgeable. Even though I told him I was just waiting for my Jeep to get serviced, he still offered to let me test drive the Wrangler Rubicon. When we got back, Jeff offered to have the Manager give me a value for my Jeep in service... long story short.. end up trading in my Grand Cherokee in service for a brand new Rubicon!!!! Didn't even have to pay for the service bill on my Grand Cherokee! I can honestly say that the service, sales, and my experience all together at Scott Robinson Chrysler Jeep was amazing. Thank you for doing such a great job and making me this amazing deal. More
by atashiusa
Employees Worked With
Jeff Azar
April 19, 2013
I have bought a few cars in my life time and after my first time I never wanted to go back to a big dealer again it was very stressful and dishonest but I did, a few years later and the same thing happen first time I never wanted to go back to a big dealer again it was very stressful and dishonest but I did, a few years later and the same thing happened. But this time was very different I went to Scott Robinson in Torrance and was approached by a very nice man by the name of Fauzy...Super cool guy very very nice and the whole time I was there he just made me feel very welcomed and comfortable even after the deal was done he still stayed very nice and that is rare it has been my experience that once you close the deal that's it...the dealer goes on to the next customer just waves you off, not this guy. I only got my car last month and I have already sent 3 people to them. I will go to them again in the future I was very pleased with them. More
by dhess0515
Employees Worked With
FAUZY
April 03, 2013
After a long search for a new Jeep Wrangler, I decided it was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at Scott Robinsion in Torrance. The sales process was very smooth, but I have found when making large purchases my experiences have always been pretty positive... Now I can't say that is the same case when service is needed. I purchased my Jeep on a Saturday afternoon and got home when it was dark. The next morning my wife noticed two flaws in the car. One was a broken piece of plastic on the passenger seat and a small crack in the side glass. I was pretty upset, but made the call to the dealership. Jake Monnier in the sales dept. (not my sales rep), stepped in, said he would get it taken of and took complete ownership to get both pieces replaced. He restored some of my faith in service related issues, but until it was repaired I didn't get my hopes up. The following day I received a call from Silvia Nena in parts. She wanted to know exactly what part on the seat was broken and asked if I could come in. The dealership is an hour + away from where I live, so I asked if there was another way... Silvia tracked down someone in parts and was able to find a picture of the seat and I was able to id the broken piece via email... She made that an "effortless" experience. Her follow-up was awesome, she provided me updates when the part would be in. The window took a little longer, so I asked her to just hold it and replace when they fixed the window. Fast forward a couple of weeks and I get called that the glass replacement was in, but was going to take half a day to replace. I wasn't looking forward to getting a loaner and driving back and forth. When I arrived for my scheduled appt., I was greeted by Service Advisor, David Sanchez. He informed me he would take care of me. I voiced I was not excited about getting a loaner and having to drive back and forth... This is when I knew I truely was experiencing great customer service, both David and Silvia fast tracked my repairs and I was able to wait while both items were replaced. They had me out of there in 2 hours! They valued my time and have made me a believer again in service work. Thank you Jake, Silvia and David! Ron Ellman More
by rcellman
Employees Worked With
Jake Monnier; Silvia Nena; David Sanchez
March 27, 2013
No hassle or pressure from the salesman or sales department. Real friendly and professional atmoshere. I would refer friends and family to this friendly location. department. Real friendly and professional atmoshere. I would refer friends and family to this friendly location. More
by season123
Employees Worked With
Helio Madrano-Olvera
March 23, 2013
My Grandparents 2008 Chrysler PT cruiser is stalling randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership. Service department refused warranty r randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership. Service department refused warranty repair on malfunctioning PCM Powertrain control module on 2008 Chrysler PT cruiser with only 22.000 miles on it. Service Attendant Manuel advised us is was a diagnosed that a bad battery was sending low voltage to the PCM causing error code 700 and 550. And the PCM only needed to be re-imaged and updated once the battery was replaced.. I asked to speak to there service manager and was advised his was not in. Then i was cold transferred to the general manager voice by a hostile and unprofessional service attendant. This information was then communicated to Chrysler customer service to deny a possible warranty repair. I had the vehicle towed back to there home and AAA sent out a diagnostic truck to replace the battery as it was under there warranty and was only 11 months old. AAA found nothing wrong with battery and provided a print out of passing test that were performed with and without load. I reached out to the Glen Thomas 5 star Chrysler dealership in Signal, the service manager Tom quickly took a interest in this issue. He had me contact Chrysler and advise them of AAA findings Chrysler assigned a case manager under a executive case has been opened and we they will be working the new dealership to fix this problem with little cost due to this errors of this dealership. I have opened a complaint with the BBB for a refund of service charges. More
by apachenp
Employees Worked With
Manuel
March 23, 2013
We sold our 13 yr. old Dodge Grand Caravan to a friend. We're looking for a replacement van. Found the Dodge Grand Caravan Crew we wanted at a very fair price but the wrong color. They got the correct col We're looking for a replacement van. Found the Dodge Grand Caravan Crew we wanted at a very fair price but the wrong color. They got the correct color for us. There was no pressure by the sales people which we found very refreshing. We would not hesitate in recommending this dealership. More
by Charshel
Employees Worked With
Steve Posner, Brahram "Ben" Behin
March 18, 2013
Visited this dealership this morning to buy a new family car. Our salesman Fawzy was helpful, informative and friendly. He helped us get a great deal on the car, and I felt he went above and beyond in his car. Our salesman Fawzy was helpful, informative and friendly. He helped us get a great deal on the car, and I felt he went above and beyond in his service to us. Definitely recommend this dealership to anyone looking for a car, and ask about the factory rebates! More
by ZA123
Employees Worked With
Fawzy Mansour
March 16, 2013
Jonathan was very professional, courteous, and professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience More
by julianaasia
Employees Worked With
Jonathan Nowell
