Scott Robinson Honda

I had the pleasure to purchase a used car from SR Honda. My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience w My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience was smooth and without any hassle. Don't pay attention to any negative post about this dealer. They provided us with excellent service. The trick is to be firm on what you want and expect. Try to remember that they also have to make money, after all that is why they are in business. More

On August 15, 2011, I visited Scott Robinson Honda to buy On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a litt On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a little high, but I really wanted it. I asked if it had been in an accident and Bobby said no. A few days later I took it to my Honda mechanic and he said it had been hit. The trunk lid does not align with the body and it had been repainted. When I bought the car I asked for a second key and was promised that I would get one. I have been back twice to ask for the key, but I am still waiting. My advice for anyone is to get any request in writing or forget it. More

Went looking for a silver honda ridgeline RT. Talked to a couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Ro couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Robinson Honda and spoke to Bobby Stoykovich. Gave him my TrueCar quote, he accepted it no questions, no hassles. He checked inventory while I was on the phone and said they didn't have the truck at any of their stores, but there was one at another dealer in Poway and would I like them to bring it up so I could have a look. No deposit, no commitment. Called the following day to check on progress. Bobby wasn't in, but Van, his manager, immediately knew who I was and updated me on the progress. I arrived at the dealer the following morning at 1000. The receptionist immedeiately greeted me and once I introduced myself, called Jennifer, who took me for a test drive. She insisted I drive surface streets, freeway, bumpy back roads, and do some tight turns in an empty parking lot so I could get a really good feel for the truck. I said I wanted the truck, so Jennifer introduced me to Doug, the finance guy. I told him I wanted to use my credit union financing because they had offered me a good rate. He said that Honda had just that morning come out with some new incentives. I have a good credit score, so he ran my credit and got me a rate almost 1.5% lower than what my credit union offered. Total time in his office about 20 minutes. Back to Jennifer. While I was with Doug, she had the truck washed and filled with gas. After a brief discussion, the got the alarm guy to set the alarm just the way I wanted it. Went over all of the manuals, maintenance, and features. I asked one question to which she did not have the answer, so she hunted up the expert on that particular feature and had him explain it to me. Drove out in my new Ridgeline just before noon. Received a call and an email the next day from Jennifer making sure I was satisfied and stressing that I should call or come down if I had ANY questions or concerns whatsoever. I have had some terrible experiences in my car buying career. All of the staff I met at Scott Robinson were refreshingly friendly, professional, accommodating, and very knowledgable. No high pressure tactics, no hovering sales people, no syrupy schmoozing, just good, high quality, person-to-person business. If you need a car/truck/van (does Honda sell vans?) I STRONGLY recommend Bobby, Van, Jennifer, and Doug at Scott Robinson. More

It was great experience to work with Natalie tass. I totally satisfied with my car price. Scott Robinson Honda gave me lowest price. However, many dealers have a skill to make people into confusi totally satisfied with my car price. Scott Robinson Honda gave me lowest price. However, many dealers have a skill to make people into confusion so that dealers tried to make great profit for them not customers. All dealers seem like that they have a ADHD disease. Just do not listen what the dealers saying. Do not add any optional service. It is waste your time. It is not worthy. Anyway, Natalie Tass was great dealer. She was very friendly and nice to me Since I am the woman who do not know about car, My dealer explained well and guided me very well. I strongly recommend Natalie Tass for women customers. More

Gave us Exactly what we wanted as fast as possible... Friendly and efficient! Got us a deal we couldn't resist. Would definitely recommend to anyone interested in purchasing a vehicle :) Friendly and efficient! Got us a deal we couldn't resist. Would definitely recommend to anyone interested in purchasing a vehicle :) More

The staff was friendly and professional. they listened to what I wanted and followed through in a timely manner. I was happy with my choices. what I wanted and followed through in a timely manner. I was happy with my choices. More

I went to Scott Robinson Honda to get the battery replaced in my key remote and was helped by Rick in the parts department. I tried removing it by myself and it started to strip so i brought it in ho replaced in my key remote and was helped by Rick in the parts department. I tried removing it by myself and it started to strip so i brought it in hoping they can fix it. rick looked at it and told me what he does is he sprays some WD40 where the screw is to loosen it up and minutes later it came out with ease. I never thought of doing it that way. Anyway he changed the battery for me and I was on my way. Thank You Rick for your help. More

Initially my experience was great, however, after I made the all cash purchase of my vehicle with a few items to be repaired they did not honor what was said to me. They took days to complete the work on my the all cash purchase of my vehicle with a few items to be repaired they did not honor what was said to me. They took days to complete the work on my vehicle and when I finally picked it up once again I had to dealer with another sales manager he was very rude and unprofessional. I expected a call but never received one! Sent a registered letter with my complaint and of course never received a response. I would NEVER recommend the Scott Robinson Dealership to anyone. More

Barry was very helpful in going to get the car at another dealer..Van was a very great help..Match and beat others offers..Sold me very easily..Good to keep business in the community..I will be in for appoin dealer..Van was a very great help..Match and beat others offers..Sold me very easily..Good to keep business in the community..I will be in for appointments when the car needs service..Thank you both.. More

I called and left a message for the service manager to call me to discuss my experience and he never called me. Prices they charge when you drive in are different than prices on the internet. Daughter w call me to discuss my experience and he never called me. Prices they charge when you drive in are different than prices on the internet. Daughter waited over 2 hours for their express oil change which is suppose to be completed in 30 minutes. They are having specials but do not pass them on to the customer unless they ask for them. I spoke with service advistor, Lyle Ota, about the charges and they have never been adjusted and he did not call me back. I purchased this 2003 Pilot from Scott Robinson and have had it serviced in the past. It was always OK - never great, however, I will not be going back. More