Scott Robinson Honda

I went in looking for a specific car online. The plan was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would have made the purchase if I was the only one making the decision it was not a decision I wanted to make on my own and I was very straight forward from the get go. Once the test drive was over, we went into the office to look at the paperwork and I said I would be back tomorrow with my boyfriend and he went and got who I could only assume was his boss. While I understand they are in the business of selling cars and I can appreciate what he was trying to do, after saying that I could make the decision without the other party responsible for the financing, I felt pressured beyond my comfort level. Because of this I won't be purchasing a car from this dealership. Had they understood that I was not going to make a decision and left it at that, I probably would have been back but that kind of hard selling and twisting my words is not the kind of sales experience I'm looking for. More

We were looking for a 2012 Civic Coupe with navigation and had narrowed our list to 2 dealers. Both offered similar (excellent) prices, and both had the vehicle we wanted. But when it came time to choos and had narrowed our list to 2 dealers. Both offered similar (excellent) prices, and both had the vehicle we wanted. But when it came time to choose we went with Scott Robinson because Vern Holloway (our salesman) seemed to want to earn our business more than the other guys. When we went to pick up the vehicle Vern took us for a test drive before sitting down to sign the papers. No high pressure tactics. No surprises. No hidden fees. Just a really great price on a really great car. Everything went as smoothly as we could have hoped for. This is our 5th new Honda in the past 10 years and will certainly not be our last. We will certainly come back to Scott Robinson the next time we're looking for another vehicle. More

WORST CAR BUYING EXPERIENCE EVER!! I would NEVER do business here again. If I could rate them with zero stars I would. It was a very shady and INCONSIDERATE group of people to work with. Since our business here again. If I could rate them with zero stars I would. It was a very shady and INCONSIDERATE group of people to work with. Since our family is growing, and because we live down the street, we decided to visit Scott Robinson in search of a Pilot. Jeremiah, our salesman, was pretty nice to work with at the beginning. Test drove a used Pilot and we were very interested in purchasing it. We then asked to get an estimate for our trade-in (just for knowledge) but I was going to sell it on m own. Then Dave comes in. Mr. "gum chewing, professional" salesman gives me a spiel and tells me I'm emotionally attached to my car and think it's worth more than it actually is before giving me the number. Also, instead of telling us there was a lower internet price, he was working off of the sticker price. He just gave us a bad vibe and we left. I get a call the next day from customer service and explained our situation. We head back down the street like idiots to work with Jeremiah again. Since he was busy, Bobby helps us and was really good to work with at first. He was very upfront, honest, and got to the point. Very much appreciated that. We couldn't agree on a price for the 2011 Pilot and started to negotiate on a NEW 2012 Pilot. We told him we were interested, but they didn't have a new EX model on the lot. Bobby said he can get it for us and would make it happen. We waited around for a an hour and told us they would call me the car would be there in 2-3 days. 2 or 3 days later, I get a call from Aaron, telling me that he can't get a car without extra accessories. I would also be responsible for the extra cost. After going back and forth over the phone 6 times, and even offering to split the cost of the accessories I did NOT want, he would not budge. I STILL agreed to the extra cost to get the car as soon as possible. I then get another call from Jeremiah saying they found the original car I wanted and the original deal was good. He said he would call me back to schedule an appoinment. Just to be clear, all I wanted was a silver EX Pilot model with no extras. We made an appointment for Friday at 6pm. After a long week at work, and making babysitter arrangements, my husband and I were looking forward to our new car. I get a call Friday from Jeremiah, asking to push back our appointment and I agreed. We walk in the dealer around 7pm and I ask to see the new car. Jeremiah says that "the car is in traffic, but on it's way!" He asks us to wait, comes back with Joe, and Joe tells us the car was SOLD!! I was LIVID!!! SERIOUSLY!!??!! Not one person was considerate enough of our time, our energy, my family's time! If Scott Robinson didn't have the car, why waste my time and tell me they were going to get the car!! So INCREDIBLY SHADY! I feel like the plan was to keep getting us to come into the dealership and talk us into getting anything, but come on. Aaron telling me I "deserved" the car and the extra accessories were worth it and Jeremiah saying the car was in "traffic"?? It's sad that I drive by Scott Robinson everyday with my baby and now I wouldn't even take my car there for service. We went to Carson Honda right after we walked out the last time and had the BEST experience there. Spent half an hour negotiating, they ordered my car, went back the next day for 90 minutes and drove away in my brand new EX Pilot. Thank you Carson Honda! SHAME ON YOU Scott Robinson Honda. More

Working with Randy Lee (sales) is a positive experience. I never wanted to deal with car sales men but sometimes you have too. Randy sold me a car back in 2007 and it was a very positive experience. I sti I never wanted to deal with car sales men but sometimes you have too. Randy sold me a car back in 2007 and it was a very positive experience. I still have that car and it run great, never had a problem, it was everything he promised. He was very helpful. Now it was time to get my daughter her first car. I immediately called Randy. He is a straight shooter so I felt very comfortable talking to him about what we wanted to get for our daughter. Randy helped us find the perfect car for her, one she loved and one that we as parents felt completely comfortable in letting her drive in. Randy understood how important this car was to us for our little girl. He really made sure the car was safe and reliable and in good working order before we drove it off the lot. He went above and beyond to make sure that car sparkled and shined for us. Even the people in financing got us threw the paperwork and out the door promptly. Over all again a very satisfying experience and I will be going back to get another car from Scott Robinson Honda/Randy Lee because they/He just takes good care of us. By the way I do all my service there and I can tell you they have never tried to see me something that I didn't need. I completely trust the service people too. I especially like Albert and Jonathan. Having purchased cars from other dealerships before, I can tell you that after my experiences at Scott Robinson Honda, I am completely happy to stay with them for all other purchases and car services. Good Job Scott Robinson, I and my family are very happy with your services. More

Just bought Honda #9 as always it was a great experiance I felt like a queen when I walked on the lot.I was in and out in a reasonable time and Bobby was great so nice and knows his stuff. I felt like a queen when I walked on the lot.I was in and out in a reasonable time and Bobby was great so nice and knows his stuff. More

If all your looking for is a friendly sales person up until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I w until the time of purchase, knock yourself out. If you are looking for honesty and a reliable used car, I seriously advise you to look elsewhere. I was offered a 2000 Toyota Camry, and even after trading in my truck and negotiating, I still overpaid by over $2,000 (according to blue book). As if this wasn't enough I also bought an alarm system for almost $500. The moment I bought it I felt I paid way too much but I figured this car is going to last me years and nothing is wrong with it. A week into owning the car the check engine light came on. The diagnostic read that the O2 sensor was bad and that is about $400 to replace when you add the part and labor. On top of that the breaks started squeaking. When I finally got ahold of Vern (the salesman) after numerous calls, he told me to bring it in the next morning because the part itself was under warranty since they fixed it themselves before they sold it. When I brought it in somebody in the service department told me I needed approval from sales first, so I was back to square one making numerous calls. I called about 6 times in 3 days trying to follow up just for them to finally tell me to bring it in AGAIN so they can check it out. I brought it in about 8 in the morning and had to call the service department at 5pm to check on the status. He told me they were still waiting on approval. The next day the SERVICE department called me telling me I was rejected by SALES because they changed the other O2 sensor, not the one that started having problems, and since I bought an "as is" car they don't have to fix that. He advised me that if I had a problem I should call sales and he was just delivering the message for them. I picked up my car in the morning and called the salesman later that day when he was in the office and he said he wasn't required to get that fixed because it was an "as is" car. I told him I paid way too much for that car and the least he could do is get that part fixed for me since I barely just got the car. He tried to tell me he could get me a discount on the service. After being had on the car I knew better this time then to take the bait. I told him he got me and the best I could do now is recommend people to go somewhere other then this dealership then he just hung up. I haven't even owned this car a month and I already have to get major work done on it (and who knows about these brakes). After my experience here I learned that Scott Robinson Honda is dishonest and cheap and I know better then to get my next car here. I have already told a friend that was considering this place my experience. More

Best sales experience EVER! We priced Hondas all over So Cal and Bobby came in with the best price. There was no negotiation once we got there. He was true to his word and a pleasure work with. Same with Cal and Bobby came in with the best price. There was no negotiation once we got there. He was true to his word and a pleasure work with. Same with Marcos in Finance. A true pleasure to buy from Scott Robinson Honda and we would go back there in a heartbeat to buy another car! More

I had the pleasure to purchase a used car from SR Honda. My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience w My wife and I also had the pleasure to have dealt with the Holloway brothers. They are excellent sales agents at this dealer. The buying experience was smooth and without any hassle. Don't pay attention to any negative post about this dealer. They provided us with excellent service. The trick is to be firm on what you want and expect. Try to remember that they also have to make money, after all that is why they are in business. More

On August 15, 2011, I visited Scott Robinson Honda to buy On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a litt On August 15, 2011, I visited Scott Robinson Honda to buy used 2007 Honda Accord. I found the one I liked right away. I knew the price was a little high, but I really wanted it. I asked if it had been in an accident and Bobby said no. A few days later I took it to my Honda mechanic and he said it had been hit. The trunk lid does not align with the body and it had been repainted. When I bought the car I asked for a second key and was promised that I would get one. I have been back twice to ask for the key, but I am still waiting. My advice for anyone is to get any request in writing or forget it. More

Went looking for a silver honda ridgeline RT. Talked to a couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Ro couple of dealers around long beach who said they didn't have it, but I could wait until the next shipment came in, maybe 1-2 months. Called Scott Robinson Honda and spoke to Bobby Stoykovich. Gave him my TrueCar quote, he accepted it no questions, no hassles. He checked inventory while I was on the phone and said they didn't have the truck at any of their stores, but there was one at another dealer in Poway and would I like them to bring it up so I could have a look. No deposit, no commitment. Called the following day to check on progress. Bobby wasn't in, but Van, his manager, immediately knew who I was and updated me on the progress. I arrived at the dealer the following morning at 1000. The receptionist immedeiately greeted me and once I introduced myself, called Jennifer, who took me for a test drive. She insisted I drive surface streets, freeway, bumpy back roads, and do some tight turns in an empty parking lot so I could get a really good feel for the truck. I said I wanted the truck, so Jennifer introduced me to Doug, the finance guy. I told him I wanted to use my credit union financing because they had offered me a good rate. He said that Honda had just that morning come out with some new incentives. I have a good credit score, so he ran my credit and got me a rate almost 1.5% lower than what my credit union offered. Total time in his office about 20 minutes. Back to Jennifer. While I was with Doug, she had the truck washed and filled with gas. After a brief discussion, the got the alarm guy to set the alarm just the way I wanted it. Went over all of the manuals, maintenance, and features. I asked one question to which she did not have the answer, so she hunted up the expert on that particular feature and had him explain it to me. Drove out in my new Ridgeline just before noon. Received a call and an email the next day from Jennifer making sure I was satisfied and stressing that I should call or come down if I had ANY questions or concerns whatsoever. I have had some terrible experiences in my car buying career. All of the staff I met at Scott Robinson were refreshingly friendly, professional, accommodating, and very knowledgable. No high pressure tactics, no hovering sales people, no syrupy schmoozing, just good, high quality, person-to-person business. If you need a car/truck/van (does Honda sell vans?) I STRONGLY recommend Bobby, Van, Jennifer, and Doug at Scott Robinson. More