Scott Robinson Honda

I requested an internet quote via the Honda website. Scott Robinson was the only dealer to actually give me a "REAL" quote via the internet. All of the other Honda dealers quoted me MSRP and gave me the Scott Robinson was the only dealer to actually give me a "REAL" quote via the internet. All of the other Honda dealers quoted me MSRP and gave me the high pressure sale pitch to come in to talk a deal. Problem was, I was in another state on business and wasn't going to buy a car until I returned to California, late in 2009. When I finally came back to California (in September), I spoke Jennifer Dikilato and arranged to go in and look at a car, there was absolutely no pressure. They did not have exactly what I wanted, and I ended up saying I was putting off buying a car until after the first of 2010. Jennifer asked if it was OK to contact me after the beginning of the year and I agreed. Jennifer remembered me and shot me an e-mail after the beginning of the year. She asked if I was still looking for a car. I asked her what they had and went in and took a look after we talked a deal. I liked the car and decided to buy it one week later. Most of my dealing with Jennifer was via e-mail. I did my home work and explained to Jennifer what I was willing to pay. I ended up getting a SWEET deal, a price I would never be able to get anywhere else. I had looked up invoice, so I knew what the car sold for. I went in, test drove the car, paid for it. Right after, I had it taken into the service department to have a Lojack installed. I picked it up later that day. It was the best car purchase experience I have ever had. I also ordered some other extras which I had put in a week later. My experience with having the parts installed was great. Fast friendly service. I was treated very well. These guys know what customer service is! I will buy my next car there! More

I felt that this representative from the Scott Robinson Honda dealership deserved a positive feedback. I NEVER do these, but Alex was very helpful with all my issues, questions, and concerns when I was a Honda dealership deserved a positive feedback. I NEVER do these, but Alex was very helpful with all my issues, questions, and concerns when I was at the dealership. I would reccommend him to any friends and family. More

I brought my car in because something was not right with the transmission. I had a 2001 Odyssey Minivan. Since I had serviced my cars before with Lyle, I called the service department and made an appointm the transmission. I had a 2001 Odyssey Minivan. Since I had serviced my cars before with Lyle, I called the service department and made an appointment. When I got there, Lyle was very helpful (as I remembered him being in the past) and quickly determined that I needed a new transmission. He worked out a fair price and told me that he would order the parts. When the parts arrived, we set a date and fixed the car. Overall experience was excellent. My car was fixed at a fair price with great customer service! More

I had a brake problem and had to be towed.My AAA covers only 7 miles after that the cost is $9. per miles. Scott Robinson is 16.5 miles from my home. After fixing the brake problem on 9-28-09, the probl only 7 miles after that the cost is $9. per miles. Scott Robinson is 16.5 miles from my home. After fixing the brake problem on 9-28-09, the problem I had occurred again on 10-17-09.I went back to the station they said they would not help me the manager from the service dept was the one. All I said was that the problem had recurred, please check it. To make a long story short he said that they would not help me/ I always for 10 years have dealt with Mr. Chan or his sons Lucas & Zachery...they are wonderful..always explain what has to be done and why. Well, today both Lucas and Zachery were off. I had the good fortune to get Janelle...she too was very helpful. She had them check to see that the brakes were done properly. I had paid the gas station $660. to the repairs. I NOW FEEL Comfortable that the job was done.if Scott Robinspn says they are fine..I believe them. Thank you Janelle..I sincerely appreciate your help. Nancy More

I have got my Honda serviced at a few Honda dealerships in the past, I recently had my car serviced at Scott Robinson and had a pleasant experience. I was assisted by service adviser Enrique who not only t in the past, I recently had my car serviced at Scott Robinson and had a pleasant experience. I was assisted by service adviser Enrique who not only took me step by step on the future services my car will require, but made sure my car was serviced within the limited time I had. I would definitely recommend Scott Robinson Honda to others and will continue getting my car serviced at this location. More

Upon arriving, staff (Enrique) was courteous and attentive. He specifically told me what my car was missing and the services that would be helpful for my car. I really liked the interest placed on attentive. He specifically told me what my car was missing and the services that would be helpful for my car. I really liked the interest placed on my car and ways to make it run smoother and prevent future breakdowns. Enrique was excellent at communicating and being specific and professional. I also loved the fact that I did not have to wait for a long time before my car was ready. I usually take a book with me to read while I wait but in this case the service provided was keeping my attention away from the book. Usually at other dealerships the staffs do not even check up on their customers to make sure their waiting time is pleasant. However, at Scott Robinson Honda everyone that would walk passed me would smile and ask if there was anything I needed. Customer Service was excellent. The staffs were friendly and helpful in answering all of my questions and explaining what future services my car may need. I even got a car wash which was excellent. My time was well spent at the dealership and I know that I will be coming back again for future Services. I even told my dad how great the people are there and to tell his friends that if they are looking for great service or even thinking about buying a new car, this is the place to go. I would definitely recommend Scott Robinson Honda to my friends and family. More

I serviced my car at Scott Robinson Honda in Torrance [CA]. The service consultant, Kenny Tawa was very informative on the duration, price and process of the service for my car. He communicated all [CA]. The service consultant, Kenny Tawa was very informative on the duration, price and process of the service for my car. He communicated all the information, was friendly and quickly arranged for 'Dealer Shuttle' so I could get back to work promptly. Kenny Tawa is definitely the service consultant that I will ask for next time I need service. More

I have been coming to this dealership for the past few years for service on my Pilot. Having my car serviced is definitely not my favorite errand/chore, but I know that if I come to Scott Robinson Honda, years for service on my Pilot. Having my car serviced is definitely not my favorite errand/chore, but I know that if I come to Scott Robinson Honda, I will be able to receive a convenient appointment time, prompt and courteous service, and reasonable prices. I like the fact that they always explain the service that they perform and that they always let me know what I can expect on my next trip. I will definitely keep coming back to this dealership for service. More

Scott Robinson Honda has a very friendly staff. Lyle Ota in the service department is always very helpful and explains in detail the work that needs to be done. They've always done a great job on my vehicle in the service department is always very helpful and explains in detail the work that needs to be done. They've always done a great job on my vehicle. When I pick up my car, James at the clerk's desk always gives service with a smile. More

We recently purchased a new Pilot and the entire experience has been terrific. The sales process was smooth and the service dept has been extremely friendly/helpful. But most of all, they went abo experience has been terrific. The sales process was smooth and the service dept has been extremely friendly/helpful. But most of all, they went above and beyond to help us deal with the bank holding our old car's lease. The bank sent us a huge bill trying to squeeze more money out of us even after we satisfied our lease obligations...Scott Robinson wrote a check and made it go away. We look forward to many years as Scott Robinson customers! More