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Scott Robinson Honda
Torrance, CA
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 297 reviews
January 23, 2023
Tony Tran is the man! I was so impressed with his level of customer service and the fact that my oil change was free! I was also happy on how fast the staff was with the p I was so impressed with his level of customer service and the fact that my oil change was free! I was also happy on how fast the staff was with the process! Thank you again! I can’t wait to go back for service again. Definitely a smooth and efficient business. More
by SBPHAME
Employees Worked With
Tony, Tran
Helpful January 02, 2023
Margarita was great she help me and all my needs for my car. Everything was great and I didn’t have to wait for a long time. I highly recommend going to service your car at Scott Robinson Honda. Great expe car. Everything was great and I didn’t have to wait for a long time. I highly recommend going to service your car at Scott Robinson Honda. Great experience. Thank you Margarita. More
by Isle427
Employees Worked With
Margarita Alvarez
December 13, 2022
Tony is awesome; friendly, efficient, and professional. He took care of scheduling an appointment and expediting my service at the appointed time. He took care of scheduling an appointment and expediting my service at the appointed time. More
by Brian
Employees Worked With
Tony Tran
December 09, 2022
Oscar is a star employee. Professional with clear accurate communication regarding cost and time frames. Extremely knowledgeable and helpful with every question. Professional with clear accurate communication regarding cost and time frames. Extremely knowledgeable and helpful with every question. More
by ST
Employees Worked With
Oscar
December 02, 2022
It was easy to get my Honda even though I had to unfreeze my credit score viewing, pay 10K down, figure out the car to buy and smooth interaction with the team at Scott Robinson Honda. Finance interactions w my credit score viewing, pay 10K down, figure out the car to buy and smooth interaction with the team at Scott Robinson Honda. Finance interactions were clean and having bought two Honda's before I knew what to expect. We were able to make an appointment which was helpful since my parents were considering a car too but in their 80's so nice to have them not wait too long. More
by wg90266
Employees Worked With
Tamer Monsour
December 02, 2022
We just had a horrible ordeal with Honda Service, which is a shame as we have been customers for 10+ years. Their customer service has really gone downhill. They are the epitome of over-promise and under is a shame as we have been customers for 10+ years. Their customer service has really gone downhill. They are the epitome of over-promise and under-deliver. None of the employees seem all that concerned about taking care of the customer. After being told our repair could take place same-day, we are now on day three and still no car. Jenny, in particular, is very argumentative on the phone, and often contradicts information we've been given by other sources about our car in terms of when it will be done or what parts are needed, or when the parts will be available. And the cost just keeps escalating. Never a straight answer from anyone. I contacted the service manager today to express our frustration and concern. We finally have had enough and are pulling our car from the shop to get it fixed elsewhere. We are done with Honda. If you treat people poorly, you are going to lose customers, and, sadly, that's what has happened here. More
by Donald
Employees Worked With
Jenny in Service, Arnie (Service manager)
November 21, 2022
They listened, Mohamad was very attentive and not pushy at all. The rest of the team was excellent as well I can say they made my first car buying experience enjoyable and not a horror show. at all. The rest of the team was excellent as well I can say they made my first car buying experience enjoyable and not a horror show. More
by kmblrgr
Employees Worked With
Richard, Mohammad, Tamer Monsour
March 31, 2022
I don't know who Scott Robinson is but this dealership has ruined that name. If you ever want to ruin someone's day send them here. Kubi Acikalin Was my "salesman." I asked him if he had a car at has ruined that name. If you ever want to ruin someone's day send them here. Kubi Acikalin Was my "salesman." I asked him if he had a car at the store he said not the one I'm looking for but come in anyways. So that the "get them in the door" approach which was the 1 of a few red flags. He did not print out a sale sheet that I asked.. he seemed very uninterested. I showed him a price that I got elsewhere and he had no interested making me feel like was at the right place. I walked out and overheard people on the couch with similar frustrations. This place was frowns all around. More
by Pinkman313
Employees Worked With
Kubi Acikalin
August 31, 2021
I had one of my worst experience with Scott Robinson Honda, Torrance. I went for Servicing, my Honda Accord car on Aug-28-2021. I had TCS light ON and Hand Brake Indicator ON. The sales assist (Tony Honda, Torrance. I went for Servicing, my Honda Accord car on Aug-28-2021. I had TCS light ON and Hand Brake Indicator ON. The sales assist (Tony Tran) later called and reported "VEHICLE NOT SAFE TO DRIVE - ADVISING CUSTOMER NOT TO DRIVE VEHICLE. BRAKE MASTER FLUID EMPTY, RIGHT FRONT CALIPER LEAKING, LEFT CALIBER WET. RECOMMEND BOTH CALIPER , ROTORS, PAD AND BRAKE LINE/HOSES and the COST is $2236+Tax. I was confused, as I had changed brake fluid just a week before in another good service station, which is very near to Scott Robinson. So I guessed something is not right and said, SCOTT robinson sales assist that I dont want to replace as the budget for replacing is too much. TheSales assist reitrated "It's not advisable to drive the car. I might get into big accident.". But I definitely wanted to check the above recommendation with the other service station, who changed my brake fluid. On reaching the other service station, i found, the actual issues was the following... 1. LEFT FRONT CALIPER COMPLETELY DRY. (which was completely opposite to Scott Robinson report) 2. RIGHT FRONT CALIPHER MISSING BLEEDER SCREW CAP AND SCREW LOOSE. Fix : Just have to tighten the screw. Once tighter, there was no leak at all. TCS Light and Brake Indicator lights become off now. I was witnessing everything when the person just tighten it in 10 mins. The service person didnt get any money, while scott robinson person asked 2236+Tax $ from me. I went back to Scott and showed the report i got from the other service station. I Said that, "Lights are off now. Left caliper is completely DRY". They took me to service station and found the same. The manager "Eric Boldstad" came. Thats when, i faced Odd experience I told him , i have 2 contradictory reports , one from his and other from another service station. He started yelling at me. I felt, his activities were very disrespectful. He had no ground to yell at me as the scott robinson report was with me and other service station report is with me saying, "Everything is fine". He was not even ready to listen to me. In front of all the employees, he yelled at me. Kindly note that, all through the incident, i was being very polite... I can present the two contradictory reports, photos and Videos related to brakes caliper, if asked. Please let me know, whom I should i report on the above incident. More
by Richard
Employees Worked With
Eric Bolstad
