Scranton Cadillac GMC of Vernon - Service Center

Excellent Service For decades, Scranton Motors has provided outstanding service on our two Cadillacs. My last experience was with Jimmy Boasa, who details our cars eac For decades, Scranton Motors has provided outstanding service on our two Cadillacs. My last experience was with Jimmy Boasa, who details our cars each year. So our vehicles always look like they came out of the showroom. Stuart G. Rosen More

Led on in mult incorrect directions At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then i At first was that led something was covered then called and said I didn’t have extended warranty. When I explained and proved I did he said “oh then it’s covered” then two days later called and said he was again mistaken. Also oil change was supposed to be done and wasn’t. More

Amazing from my 1st phone call to me signing off Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman Sam was amazing she called me to keep me updated and went above and beyond to help me with my concerns with manufacturer! I watched Sam help the woman before me and Sam was so professional and knowledgeable explaining everything to her I couldn’t wait for my turn. Sam is defiantly a friendly pleasant smart young lady! You are very lucky to have her. This was my 1st time using Scranton Motors and will not be my last! Thank you Ms Savage for all you help getting my error fixed that another Mechanic could not do ;) More

Tire leaks still and now tires not aligned with sensors Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesk Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesky tire and sensors not a good story More

2 hour oil change and tire rotation It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on goin It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on going deal is 49.95. It took another 5 minutes to change paperwork after waiting 2 hours already. More

Great service I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light fo I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light for the park brake. It turns out the car needed a software update. My car is always fixed right the first time and returned clean. Scranton is fortunate to have good service writers and technicians who really know GM cars. More

Vibration not solved Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this pro Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this problem with a lot of there vehicles for four years now and have still decided to do nothing about the vibration. More

Best Team Anywhere I have been buying n servicing cars from Scranton Motors for over 15 years. I wouldn’t go anywhere else!!!! The sales n service departments are profe I have been buying n servicing cars from Scranton Motors for over 15 years. I wouldn’t go anywhere else!!!! The sales n service departments are professional n friendly Always!!! More

Cadillac maintenance Very efficient and froendly I have always been a fan of Scranton's service Dept. I haven't purchased from them since I bought a car for my son in Very efficient and froendly I have always been a fan of Scranton's service Dept. I haven't purchased from them since I bought a car for my son in RI and there was a mix up in the title on Scranton's part and they grew impatient with my son when they were the ones who screwed up the title making it impossible for him to license vehicle on his own More

Well done The service folks are helpful and professional, going the extra step when required. I feel like a valued customer and would recommend Scranton Motors The service folks are helpful and professional, going the extra step when required. I feel like a valued customer and would recommend Scranton Motors to family and friends. More