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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,278 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,278 reviews

September 16, 2019

Make sure to buy the extended warranty for used!! My husband and I bought a truck from Scranton less than a year ago. The truck has about 80k on it, which is nothing for a diesel. Tranny blew after on More

by Dani Impellitteri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Dickson, James Mitchell
Sep 28, 2019 -

Scranton Chevrolet of Norwich responded

Dani, it's unfortunate that you are having this issue with the truck. As discussed, there ARE things that we can do to help you. If you decide now or later to take advantage of those offers we are here to assist. Dominick Salemi General Sales Manager

September 14, 2019

My sales person Jen was very helpful I had a good experience with sales personal and I am happy with the truck Jen spent time showing me the truck as well with the Operation of it and pai More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mitchell, David Tignonsini, Jen Robey
Sep 16, 2019 -

Scranton Chevrolet of Norwich responded

Thank you K! You may end up with some questions about all the features in the vehicle down the road. DO NOT hesitate to stop by or reach out to anyone on the team. There is a lot of options there! Enjoy the vehicle and thanks again. Dominick Salemi General Sales Manager

September 14, 2019

Truck still shakes I have been back 4 times due to a vibration at highway speeds , I have two friends that have the same truck and don’t have this issue. This will be th More

by MSERRA1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Halloran, Amy Hogberg
September 14, 2019

Excellent Dealership This was our first purchase from Scranton Chevy. The entire staff was excellent. Professional, knowledgeable, and no pressure at all. Walked in at 9 More

by Noreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Robey
Sep 16, 2019 -

Scranton Chevrolet of Norwich responded

A red hot review for a red hot ride! It was a pleasure watching you drive out in that vette Noreen. We appreciate your business and know you will love the car. Keep it under 160! Dominick Salemi General Sales Manager

September 13, 2019

Wonderful Car Buying Experience Doing business with Scranton Chevrolet was a wonderful experience. The management was friendly and helpful and the sales and finance team (Josh and Ja More

by RICKDETSCHER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dickson, James Mitchell
Sep 16, 2019 -

Scranton Chevrolet of Norwich responded

Wonderful to hear! Thank you Rick for your business and your glowing review of Josh, James and the team. Enjoy the vehicle! Dominick Salemi General Sales Manager

September 11, 2019

2014 Cadillac What a great place to deal with, Tudor worked with me and showed me everything about the car, nice people to work with very clean and knowledgeable pe More

by Cadillac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mitchell, Tudor Freeguard
Sep 16, 2019 -

Scranton Chevrolet of Norwich responded

Awesome review! Thanks for giving Tudor and James high marks for your experience here and thank you for your business. Stop back in for service and say hello! Dominick Salemi General Sales Manager

September 08, 2019

Tire balance All went well, ex ept the confusion of an recall notice i got from them, but they had no info what it was about. Very strange. More

by shug06382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

I'm glad your visit went well with us. We've been discussing the notice you received from GM, and you're right it was strange. While it doesn't apply to you're vehicle by the Vehicle ID number, I'm glad you brought it to our attention so we could verify your particular vehicle does not have an open recall on it. Thanks for the review and hope to see you again!

September 08, 2019

Great dealership Josh and Jim are top notch. Pulled no punches, straight shooters. They worked very hard and were on top of there game. I would recommend this dealersh More

by JVANE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dickson, James Mitchell, Michelle Libhart
Sep 10, 2019 -

Scranton Chevrolet of Norwich responded

Wow what a great review! Thanks for letting everyone else know how happy you are with Josh, James, and the team. Your business is appreciated along with your words. Enjoy the vehicle! Dominick Salemi General Sales Manager

September 08, 2019

Polite and professional Ron and James were very polite and professional throughout the entire buying experience. No pressure at anytime. Thank you Ron and James! Will remembe More

by Mark L.
Recommend Dealer
Yes
Employees Worked With
James Mitchell, Ron Delgado
Sep 10, 2019 -

Scranton Chevrolet of Norwich responded

Congrats on your purchase Mark! An thank you for your review along with your business. We love getting it right. Enjoy your vehicle! Dominick Salemi General Sales Manager

September 07, 2019

Went in with a problem came out happy Very professional Fast service All employees greeted you as soon as you walked through door with smile on face Very clean environment for it to More

by Damien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Sep 09, 2019 -

Scranton Chevrolet of Norwich responded

Damien, thanks so much for taking the time to leave a review. We hate it when our customers are having problems with their vehicles. But we love it when we can help solve the issue. We're very happy to have Amy here and glad she was able to help you with a smile on her face!

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