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Scranton Chevrolet of Norwich - Service Center
Norwich, CT
1,213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,213 Reviews of Scranton Chevrolet of Norwich - Service Center
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November 18, 2023
I continue to receive excellent service at this dealership The last couple of vehicles that were taken there were diagnosed and repaired in a timely manner The truck that is currently outsource dealership The last couple of vehicles that were taken there were diagnosed and repaired in a timely manner The truck that is currently outsourced for diagnosis and repair was taken care of quickly and transported to the repair facility for further evaluation More
by bruceminer
Verified CustomerEmployees Worked With
Other Employees :
Mark Schukei, Brian Collazo-Lasanta, Louis Avitabile, Tayler Mortimer, Hunter Frechette, Jaelyn Reed
November 13, 2023
Dropped off one of our engineering trucks this morning for diagnostic and repairs The service advisor and the check in person greeted me and was taken care of in a prompt manner for diagnostic and repairs The service advisor and the check in person greeted me and was taken care of in a prompt manner More
by bruceminer
Employees Worked With
Other Employees :
Mark Schukei, Louis Avitabile, Tayler Mortimer, Hunter Frechette, Jaelyn Reed
November 11, 2023
Roses are red violets are blue why do you keep asking my option of you. option of you. More
by RKOPPLIN
November 01, 2023
I was promised a 15% discount for any service. Didn't happen.i was Very disappointed. Didn't happen.i was Very disappointed. More
by OSCARMEYER256
Employees Worked With
November 01, 2023
Brought my GMC Terrain in to the dealership on a trailer due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, an due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, and even suggested checking and replacing expensive, unrelated parts. When realizing the technician assigned to my vehicle would be unable to solve the problem, I picked up my vehicle, again on a trailer. After finding and correcting the problem using another (non dealership) path, I discussed the issue with the manager there, and showed them the actual problem and solution. Using dealership diagnostic tools, my issue should have been easily discovered. Finding the exact location of the short is tougher, but the tech should have been able to easily determine that the problem was being caused by wiring. Even after this discussion with the manager, he refused to refund the money they charged me for "diagnosis". I had higher expectations of "certified experts". More
by jeffncarolyn
October 30, 2023
Replaced a recall part and now the recall part doesn’t work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? More
by Crazy red truck
Employees Worked With
Jaelyn Reed
October 29, 2023
They keep my Silverado in great running condition for me. Always friendly and accommodating me. Great staff. Always friendly and accommodating me. Great staff. More
by JGRENIER3
Employees Worked With
October 25, 2023
Mt vehicle was taken immediately as soon as I arrived. As the service technician was completing the job he sent me a video showing me what he was doing and explained the process. As the service technician was completing the job he sent me a video showing me what he was doing and explained the process. More
by KP.CHASE1
Employees Worked With
