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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,205 Reviews

1,205 Reviews of Scranton Chevrolet of Norwich - Service Center

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August 01, 2022

I had my Buick enclave towed there when I got it back it was worse than I dropped it off they also returned my truck with my steering column still off.. when I spoke to the service mgr I felt like I was tal More

by Howard haughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Schukei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Howard, we certainly apologize if the work performed was not up to par. All customers should expect a complete job. I do understand that it was discussed and although we cannot go back and change the situation we hope to provide you a better experience in the future. Team Scranton Service

July 29, 2022

Very helpful and friendly staff. Lauren was great. She took our information and explained everything our car needed and the cost. She also helped us connect with our GM credits and a More

by joe.pic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Awesome news Joe! Thanks for providing the shout out to Lauren and we are very happy you used your GM Points. See you on the next one! Team Scranton Service

July 26, 2022

Everything was done quickly and smoothly. I was kept up to date with everything that was being done. More

by KP.CHASE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Thats the way we like it KP...smooth. THanks for the business and for posting the great review. We appreciate both. See you next time! Team Scranton Service

July 25, 2022

Everything is great, very kindly treat me with cortesy ,friendly, also send me a video what's going on with my car what is right and wrong , the work is being done , I'm satisfied. what surprise me a More

by Theybu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for providing the feedback Theybu and for recognizing the level of service. We hope that the little more you spent vs what you hoped to spend was worth the service provided. We do appreciate you. Team Scranton Service

July 24, 2022

People was kindle, friendly I'm very satisfied with the job the are done on my Chevy Trax . Thanks More

by Theybu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't see it
July 24, 2022

Super kind, very quick, and very efficient. Best service I have received for car maintenance. More

by azariah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the glowing review azariah! That is what we strive for. Thank you again and we will see you next time! Team Scranton Service

July 23, 2022

It was a great experience working with the dealership. Very friendly and very helpful. Nicco was a pleasure to work with as the salesperson More

by Joleen09131974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Haddad
July 22, 2022

Very good on everything I can think of they are right on everything that needs to get done and the timing is great More

by Devin Walden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2022

Had very good customer service Our company does quite a lot of business with Scranton Chevrolet and I feel like we are treated well by the exceptional staff at both the service counter as well as cashing o More

by bruceminer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
July 13, 2022

Local Service/Technician support and communication was above average. I would return for further service! More

by Talonanubis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech#ID: 468, Lauren McGloin
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