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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,205 Reviews

1,205 Reviews of Scranton Chevrolet of Norwich - Service Center

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June 21, 2022

Lauren worked very hard to contact the warranty company and had gotten the part covered under warranty. She continued to keep me up to date on the progress. More

by bartholomay.roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
June 20, 2022

They did an emergency tire replacement while I handled business in the area. Things couldn’t have gone any smoother. Everyone I spoke with on your team was very helpful. More

by rharbison
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2022

I have always been treated with respect and been very impressed with the service. The personnel have listened to what needs to be done for service to the car and they have let me know if I should wait o More

by Bendog
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jurvis LaSalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren, McGloin
June 18, 2022

I thought my service advisor was very nice. Very welcoming. I think the service was an overall quick and smooth process. Great dealership More

by bradwatson49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2022

Very nice place to go very pleasant people to work with gave me a real good price on my Simoniz Went to the other screens in Vernon and they were very rude they said they could not touch the price that yo More

by Kriendeau867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2022

Reception was good and polite Who ever did the actual service left greasy hand prints all over my doors, hood, and dash board. Stripped out screws and never checked there work had to return to have there More

by MARDYLEMKE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Haddad
Jun 14, 2022 -

Scranton Chevrolet of Norwich responded

Thank you mardylemke for providing your feedback and we apologize for the less than desired condition of the truck when it was returned to you. I am understanding that the issue has been resolved and we will use this example to make our team stronger in the future. Thank you again for your patience. Team Scranton Service

June 10, 2022

I love this dealership for two reasons. The first being the professionalism that every member of the staff has.The second reason is there timely work how they have your car ready when they s More

by LJDANIELS224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Scranton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Jo Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Schukei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jurvis LaSalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Collazo-Lasanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cassel, Ahmad Feaster
Jun 14, 2022 -

Scranton Chevrolet of Norwich responded

Thank you for the awesome review LJDaniels224! We aim to provide the experience you have described so thank you again for letting everyone know. Enjoy your summer and we will see you for your next service! Team Scranton Service

June 10, 2022

The service advisor Lauren was very nice and helpful. They took care of my car. Thankyou More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren
Jun 10, 2022 -

Tony responded

Thankyou

June 09, 2022

Excellent service complete ahead of schedule with knowledgeable and courteous staff. Recommend for future work. More

by mtjanus6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for providing the 5 star feedback mtjanus6969! We are happy when you are happy and it sounds like we hit the mark., Thanks again and enjoy your summer! Team Scranton Service

June 09, 2022

Pleasant staff! Great service! Nice waiting room. Updates me with any problems, changes or costs that may occure. Always a pleasure to come in for service! More

by Marie0654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Scranton Chevrolet of Norwich responded

Thank you for the kind words Marie!! We are happy when you are happy. Thank you for the opportunity to service your vehicle and we will see you next time! Enjoy the summer Team Scranton Service

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