Scranton Chevrolet of Norwich - Service Center

All way friendly, professional and do their best to have jobs completed in a timely fashion jobs completed in a timely fashion More

I made an appointment. Dropped off car the night before and it was completed the next day. I received a text that the car was done with the proper amount that was estimated Dropped off car the night before and it was completed the next day. I received a text that the car was done with the proper amount that was estimated and I went down and picked car up. I was greeted politely and paid my bill. Got in car and drove off! More

Efficient, quality service. Great feature with the video recap from the mechanic. Transparent with service recommendations and needs. Great feature with the video recap from the mechanic. Transparent with service recommendations and needs. More

Both times I’ve had my buick serviced here have been fantastic. The waiting room is comfortable and the staff are very friendly and seem to truly care about the quality of the service they are offering. fantastic. The waiting room is comfortable and the staff are very friendly and seem to truly care about the quality of the service they are offering. More

This dealership is easy to do business with. I trust them to service my 2020 Silverado 2500HD and my 2022 Corvette Stingray. I trust them to service my 2020 Silverado 2500HD and my 2022 Corvette Stingray. More

No experience with the dealership. The service center could have done better. Grease prints in the interior of my truck after I detailed it. Got brakes looked at and now my parking bra The service center could have done better. Grease prints in the interior of my truck after I detailed it. Got brakes looked at and now my parking brake is really loose. Going to tighten myself. More

I am always happy with my service, and the staff is always helpful and friendly! always helpful and friendly! More

I am very pleased with the diagnosis and repair work that scranton Chevy performed on my Silverado. I also like the way that I was contacted with the progress through text. Thanks Bob Johnson. scranton Chevy performed on my Silverado. I also like the way that I was contacted with the progress through text. Thanks Bob Johnson. More

I dropped off my car at 8:30am. I didn't get a call when it would be ready for pick up. I called them around 4pm to see if they were done with my car. They said they called my husba I didn't get a call when it would be ready for pick up. I called them around 4pm to see if they were done with my car. They said they called my husband to tell him the details of their findings. I then called my husband to see if they did call him and they didn't. They blatantly lied to me which I truly do NOT appreciate. I insisted that they send someone to pick me up since I had no car and no one to bring me to the dealership and I needed my car to take my children to school the next morning. They sent a mechanic out to get me and when I got to the service dept, everyone had left for the day. I was pretty livid because I had just talked to them and they told me they would be there to check my vehicle out. I had a sales guy help me get my car from the service dept. Their service dept is unorganized and no one seems to communicate well with the customers or each other for that matter. There are 2 or 3 people in the dept that are knowledgeable and efficient but everyone else, not so much. More