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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,208 Reviews
Call Service Center (860) 889-3333

1,208 Reviews of Scranton Chevrolet of Norwich - Service Center

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April 23, 2022

Ordered a key was told it would be there in 2 weeks took 6 weeks to come in was told the key was all set didn't need to be programed put in truck didn't work then was told it needed to be programmed cost $ More

by guzdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Collazo-Lasanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thank you for your business and review guzdc. We are all frustrated by the taime it is taking for some of these electronic components to arrive and we wish we could provide better timeframes but we just don't have the information. Just about all keys need to be programmed for vehicles today because of the complex systems involved in the vehicle's security. We are glad the part arrived and you are on the road. Thank you again for your business and your patience. Team Scranton Service

April 23, 2022

The Car was picked up as promised and repair to the car was completed quicker than was promised More

by john410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Feaster, Brennan Doehring
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

We are happy we could overdeliver for you John410. That is always our goal but supply issues certainly make it harder sometimes. Glad we could exceed your expectations! See you nex time and enjoy your summer! Team Scranton Service

April 23, 2022

Quick, clear communication concise, polite and efficient. Everything was explain very clearly to me. Perfect More

by bbuscetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thank you bbuscetto! Perfection is always the goal so we are happy to see we could acheive that status for you. See you next time and enjoy your summer! Team Scranton Service

April 22, 2022

They are a small dealership with outstanding customer service. I have always been treated fairly and without delay. I wouldn’t go anywhere else More

by PRLIPAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

We love that description PRLIPAR! Thank you for your continued loyalty and patronage. We love collecting 5 star reviews and thank you for providing one for everyone to see. Enjoy your summer and we will see you next time! Team Scranton Service

April 22, 2022

It was great. Tammy is always welcome and awesome. Thanks to the team for their efforts More

by ssn690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Doehring
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Great news ssn690! Thank you for taking the time to write about your experience with Tammy and the team. We appreciate your continued patronage, enjoy your summer, and we will be here when you need us again. Team Scranton Service

April 22, 2022

My appointment was on time. Service was performed as expected. In the alloted time frame. More

by Mmfinn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
Report | Print
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the business Mmfinn! Happy to hear your visit was good from your end and thank you for providing the review about your experience. We appreciate you! Team Scranton Service

April 21, 2022

2nd time they said the problem was fixed and it wasn’t. Need more training g More

by CHRISTOPHANNELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Anderson, Brennan Doehring
Report | Print
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Christophannelli, thank you for the opportunity to service your vehicle. We know that sometimes electrical issues can be more complicated than most. Although your ECM is fixed and the wildlife damage repaired you may be able to eliminate nesting in the vehicle by changing the way or where you are parking. Also, if the vehicle sits for periods it is inviting for those little guys to find a place to nest. Team Scranton Service

April 20, 2022

Easy to set up and schedule appointment. Work was done quickly, timely and when additional work needed, easy to schedule and complete. More

by thekoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for using the online tool thekoof! Its easier for everyone. Enjoy your summer and we will see you next time for your service. Thanks again! Team Scranton Service

April 19, 2022

They were suppose to rotate tires and they didn,t because I had some paint on left front and rear tires and when I got cat back the paint was still More

by dukeofearl077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Anderson
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Apr 19, 2022 -

dukeofearl077 responded

I paid for a service that I did not get and because of health reasons I was not able to respond to your survey,but I feel that some communication from dealership is necessary,if they want to be my dealership

Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Dukeofearl077 we hope that you are feeling better. Upon checking the repair order we want to assure you that your tires were rotated and we apologize if we did not communicate properly with you. Please stay well and enjoy your summer! Team Scranton Service

April 17, 2022

I had a garage put a new turbo in my car and instead of checking it out you said it had to be replaced. Your service department never even popped the hood. I'm not happy with your service department More

by tomjchampagne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brennan Doehring
Report | Print
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Tom, we are sorry to hear that you felt we did not help you. We do want you to know that we came to the conclusion that your vehicle needed a turbo because of the flow sensor test we performed. Its unfortunate that we had to provide the bad news but we are happy your second opinion replaced it for you. Team Scranton Service

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