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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,214 Reviews
Call Service Center (860) 889-3333

1,214 Reviews of Scranton Chevrolet of Norwich - Service Center

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April 22, 2022

They are a small dealership with outstanding customer service. I have always been treated fairly and without delay. I wouldn’t go anywhere else More

by PRLIPAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

We love that description PRLIPAR! Thank you for your continued loyalty and patronage. We love collecting 5 star reviews and thank you for providing one for everyone to see. Enjoy your summer and we will see you next time! Team Scranton Service

April 22, 2022

It was great. Tammy is always welcome and awesome. Thanks to the team for their efforts More

by ssn690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Doehring
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Great news ssn690! Thank you for taking the time to write about your experience with Tammy and the team. We appreciate your continued patronage, enjoy your summer, and we will be here when you need us again. Team Scranton Service

April 21, 2022

2nd time they said the problem was fixed and it wasn’t. Need more training g More

by CHRISTOPHANNELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Anderson, Brennan Doehring
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Christophannelli, thank you for the opportunity to service your vehicle. We know that sometimes electrical issues can be more complicated than most. Although your ECM is fixed and the wildlife damage repaired you may be able to eliminate nesting in the vehicle by changing the way or where you are parking. Also, if the vehicle sits for periods it is inviting for those little guys to find a place to nest. Team Scranton Service

April 20, 2022

Easy to set up and schedule appointment. Work was done quickly, timely and when additional work needed, easy to schedule and complete. More

by thekoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for using the online tool thekoof! Its easier for everyone. Enjoy your summer and we will see you next time for your service. Thanks again! Team Scranton Service

April 19, 2022

They were suppose to rotate tires and they didn,t because I had some paint on left front and rear tires and when I got cat back the paint was still More

by dukeofearl077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Anderson
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Apr 19, 2022 -

dukeofearl077 responded

I paid for a service that I did not get and because of health reasons I was not able to respond to your survey,but I feel that some communication from dealership is necessary,if they want to be my dealership

Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Dukeofearl077 we hope that you are feeling better. Upon checking the repair order we want to assure you that your tires were rotated and we apologize if we did not communicate properly with you. Please stay well and enjoy your summer! Team Scranton Service

April 17, 2022

I had a garage put a new turbo in my car and instead of checking it out you said it had to be replaced. Your service department never even popped the hood. I'm not happy with your service department More

by tomjchampagne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brennan Doehring
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Tom, we are sorry to hear that you felt we did not help you. We do want you to know that we came to the conclusion that your vehicle needed a turbo because of the flow sensor test we performed. Its unfortunate that we had to provide the bad news but we are happy your second opinion replaced it for you. Team Scranton Service

April 16, 2022

My car is not ok. I Just have an use stop by Scranton because dashboard show me low ingune power some guy told me to go Aunto Zone for a Free test the result i More

by Theybu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh RIP
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Anglea, we are not sure where our performance was lacking on this case but we are always interested in your perspective. Please let us know how we can be better for you in the future. Team Scranton Service

April 15, 2022

Always friendly and courteous. Have always had quality service work on my car. Very helpful if I need something. More

by djsmoot
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Great news djsmoot! Thanks for letting everyone know about your experience. We will see you next time for your maintaince. Until then enjoy the summer!! Team Scranton Service

April 15, 2022

Great experience on time didn't take long at all. In and out in no time More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Mcgloin
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May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the review Rick! We appreciate that you took the time to let everyone know about your experience. Thanks again for the review and your business. Team Scranton Service

April 15, 2022

They have knowledgeable technicians on hand and pricing wasn’t bad. Looking forward to my next appointment. More

by Arc Angel war Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Scranton Chevrolet of Norwich responded

And we are looking forward to having you! Thanks for the kind words and your business. We appreciate both. Enjoy the summer and we will see you next time! Team Scranton Service

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