Scranton Chevrolet of Norwich - Service Center

Again, another dissatisfying service. My truck was there for repair of my tailgate That got damaged during a previous service. I waited two weeks and called in to see if it was ready. The young lady I spo for repair of my tailgate That got damaged during a previous service. I waited two weeks and called in to see if it was ready. The young lady I spoke to stated it was getting buffed out and would be ready if she picked it up. She was requested to call when it came in. There was no call. When I did call, I spoke to a sales manager who stated, and I quote "our service department sucks right now". I showed up the next morning just the same. I was asked if I was called in which I informed them I was not. When the tailgate was installed, it had the wrong insignia on it. LT. My truck is RST. Again, a lack of attention to detail and communication between the service department. The insignia now has to be ordered. This will be my last service once this issue is fixed. The sales department is grate (Camilla), but I can't deal with the service department anymore. I never know who is going to be working as I never seem to deal with the same person twice. Even with information entered into the computer system. No one ever know what is going on with my vehicle or what needs to be done. Unfortunately, I am probably going to switch to Ford and I've been in a Chevy since 1989. It's sad. More

The best dealer around. Very welcome place friendly and. Super clean. Staff amazing and. Professional I recommend to any one thanks u. Guys 👍 # 1 g Super clean. Staff amazing and. Professional I recommend to any one thanks u. Guys 👍 # 1 g More

Very kind people and they work with you to get things done thank you all for helping me with everything I love the respect everyone has there done thank you all for helping me with everything I love the respect everyone has there More

This was my first time at Scranton Chevrolet I signed up for my 7500 mi inspection and oil change online with MyChevy app. Great service and quick. Thanks Rico and staff for my 7500 mi inspection and oil change online with MyChevy app. Great service and quick. Thanks Rico and staff More

I’ve been taking my trucks to Scranton Chevy in Norwich for service for several years. Rico is always friendly, helpful and knowledgeable. Thank you. for service for several years. Rico is always friendly, helpful and knowledgeable. Thank you. More

Friendly and didn’t try to sell me stuff I didn’t need. I liked the video about my brake pads and tires. I do wish they had checked my cabin air filter. When I looked I needed a new one. At least they didn’t liked the video about my brake pads and tires. I do wish they had checked my cabin air filter. When I looked I needed a new one. At least they didn’t try to sell me something over priced. More

Had pads/rotors replaced on the 24th. Excessive brake noise, did not feel believed when I described the issue. Came back on the 30th, took three hours to determine pads were defective. Was told pads/roto noise, did not feel believed when I described the issue. Came back on the 30th, took three hours to determine pads were defective. Was told pads/rotors would be replaced, but no pads available - give it a week. It has now been two weeks, no follow up calls. New rotors now no longer new. All the rest was fine, polite staff, prompt appointment, etc. More

Cost in my option was ver high for an oil and filter change only at $70.14. Also took an hour and 20 minutes for what should be a simple process. When I seen my car sitting out side I questioned if it w change only at $70.14. Also took an hour and 20 minutes for what should be a simple process. When I seen my car sitting out side I questioned if it was done and the desk said he had forgot and the paper work would done in a few minutes at that point. A lot of room for improvement there. More

Brought car in for scheduled maintenance. Very good fast service. Easy drive up area to drop off the vehicle. Clean facility. No issues at all. service. Easy drive up area to drop off the vehicle. Clean facility. No issues at all. More