Scranton Chevrolet of Norwich - Service Center

It took 4 visits to complete an airbag recall. 1st appointment the new airbag hadn't been ordered yet. I thought my car was going to be worked on that day. 2nd appointment the new airbag was installed appointment the new airbag hadn't been ordered yet. I thought my car was going to be worked on that day. 2nd appointment the new airbag was installed but some damage was done to the trim/dashboard. 3rd appointment the new trim was supposed to be installed but it was not because there was some confusion and the new trim didn't match the color of the original or the dashboard. When I picked up my car from that visit the damage to the trim appeared worse to me. I was assured by Rico, one of the managers, that instead of replacing the trim, the damage could be repaired by a vinyl specialist. 4th appointment was to have the trim repaired by the vinyl specialist. I would say he did a so so job and now the trim looks warped and it doesn't look like it fits properly in the airbag opening. The managers and desk clerks are all very nice, but someone lost my paperwork, including the airbag recall notice that I had received in the mail and my receipt given to me when the airbag was replaced, stating the damage that was done to the dashboard and trim. Rico made copies of all the paperwork he had, but he still couldn't locate the missing ones. All in all I would have to say that I am not happy with the service of my car at Scranton Chevrolet. More

Was not pleased at all as it took 3 days, even with an appointment, to replace one airbag on recall. I understand things happen, (employee went home/call out) but that is on day 1. Second day, I called at appointment, to replace one airbag on recall. I understand things happen, (employee went home/call out) but that is on day 1. Second day, I called at approximately 1:15pm to check status and I was told they were currently working on it. I'm then called at 4:45pm that the wrong airbag was ordered and a new one needs to be ordered. Mind you, when I made the appointment I was told it would be at least a day or two before it came in. Now at 4:45 on 2nd day, I was told if I left it there it would be started on the next morning. Why did this new airbag only take less than a day to arrive? Seems fishy to me. Almost as if they didnt want to do the job. Then, I'm told I have a service light on in the vehicle and they can diagnose it for me to see what is causing it but I'll be charged. The audacity to want to charge me seeing that I was VERY flexible and went along with their excuses. Not even an offer of a loaner vehicle while my truck was held hostage for 3 days. Good thing I didnt choose to wait for it as I was told it was about a 1 to 1.5hr job when I made the appointment. Never again!! More

Service visit was horrible I went Monday for appointment they couldn’t fix wrong part came in. Same issue on Wednesday half job done. Finished Thursday no offer for discount for wasted time or apologies pro they couldn’t fix wrong part came in. Same issue on Wednesday half job done. Finished Thursday no offer for discount for wasted time or apologies probably not going back More