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Scranton Chevrolet of Norwich - Service Center
Norwich, CT
1,201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,201 Reviews of Scranton Chevrolet of Norwich - Service Center
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March 08, 2021
Super friendly and really helpful throughout the whole duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! De duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! Definitely one of the top employees at the dealership! More
by MichaelF
Employees Worked With
March 06, 2021
Oil and filter change was $49.95 on a new 2020 car. A little bit expensive but they did a good job. However, the basic car wash was $39.95 and I had to return the car because the windows were super dirty little bit expensive but they did a good job. However, the basic car wash was $39.95 and I had to return the car because the windows were super dirty and the vacuum was like a 12 years old did it. This was super expensive, doesn't include the trunk or cleaning the car inside, only a vacuum and it was really bad. The young lady in the front desk was very professional and understanding and took my car in again. For the price, I will NEVER use that car wash again. More
by JIOSOCIOLOGY
Verified CustomerMarch 05, 2021
At this point I really wouldn’t I have been bringing my Truck to this Service Center and I am so upset as well as disappointed......... I honestly don’t know if this would even make a difference....... mea Truck to this Service Center and I am so upset as well as disappointed......... I honestly don’t know if this would even make a difference....... meaning writing this......... I always recommended this facility to everyone who needed automotive care however now....... I can’t say that....... it’s disappointing all the $$ I have spent and 1/2 of the work wasn’t even necessary......... I find it unfortunate........ like I said this memo probably won’t even make a difference........... More
by Traypal1968
Employees Worked With
March 05, 2021
Great customer service staff has a lot of patience and they always follow up. I would recommend this dealership to anyone to meet their needs they always follow up. I would recommend this dealership to anyone to meet their needs More
by STEVERIVERA123
Employees Worked With
Other Employees :
Kamila Pelliccia, Joshua Jamaitus, Benjamin Emilyta
February 24, 2021
People's in service are really helpful look forward to perform the work at time,Highly professional and dedicated to service the customer's, Thank's God blessing you guys! perform the work at time,Highly professional and dedicated to service the customer's, Thank's God blessing you guys! More
by Migsaki714
Employees Worked With
Other Employees :
Benjamin Emilyta
February 24, 2021
I had an awful experience and I have been trying to reach the owner of the dealership to fix my issue and either get hung up on or I am told they have taken down my information for the owner to call me back. the owner of the dealership to fix my issue and either get hung up on or I am told they have taken down my information for the owner to call me back. I have not received a call back. More
by Gilliangarrett88
Employees Worked With
Other Employees :
Rico Bozzini, Joshua Jamaitus, Michael Cassel, Tony Dandonoli, William Burns, Russell D'Alessandro, Benjamin Emilyta
February 14, 2021
They did a great job getting my new truck back on the road ASAP for my wife that also gave us a truck to drive this happen on the way to RI we stopped there and got us going ASAP great service road ASAP for my wife that also gave us a truck to drive this happen on the way to RI we stopped there and got us going ASAP great service More
by DAN
February 12, 2021
Really disappointed. I sent all the information about my complaints to the GM and the service manager and still haven’t gotten a response. Then on the check out for my bill, there was a charge for Shop supp complaints to the GM and the service manager and still haven’t gotten a response. Then on the check out for my bill, there was a charge for Shop supplies. I asked what this entails and why it was 40 dollars. The only answer I was given was that’s the way it is. The whole experience was very unprofessional. My main complaint starts with the job that I had on my timing belt. The cover either was broke or was broken during the removal or reinstallation. I did not get a straight answer about this. Your dealership did not have the part this leaving me without my vehicle. Then when I inquired about a rental, I got a look and attitude from the service advisor that I just said the most idiotic thing she had ever heard. Overall, I just cannot understand how you start a job without the tools and parts needed to complete said job. I had made this appointment over a week ago. I understand that some parts may be obscure with no track record of failing. But nevertheless, on a job like a timing belt not having the part to go on it means the vehicle is inoperable. Very disappointed by my whole experience and don’t think I’ll continue business with this dealership. More
by Chance Ward
Employees Worked With
February 10, 2021
Great customer service. They bend over backwards to please the customer. Filled car with gas. Added auto starter and extended warranty with a smile. A+ Business please the customer. Filled car with gas. Added auto starter and extended warranty with a smile. A+ Business More
by KEVINJWILBUR
Employees Worked With
Other Employees :
Josh Dickson, James Mitchell, David Tignonsini
February 04, 2021
There isn’t too much to say except for the fact that I would most definitely recommend this place to ANYONE WHO I KNEW........ which is A huge thing BCUZ I AM NOT AN EASY CUSTOMER TO PLEASE..........HOWEV would most definitely recommend this place to ANYONE WHO I KNEW........ which is A huge thing BCUZ I AM NOT AN EASY CUSTOMER TO PLEASE..........HOWEVER,,,,,,,,,,, I CHOSE TO NOT GO ANYWHERE ELSE FOR A REASON!!! And it B CUZ,,,,,, I TRUST AND BELIEVE IN THIS PLACE More
by Traypal1968
