Scranton Chevrolet of Norwich - Service Center

Friendly and a staff that is willing to explain things clearly and directly. Bought my car there a couple years ago and I continue to be happy with you guys since. clearly and directly. Bought my car there a couple years ago and I continue to be happy with you guys since. More

I brought my truck in for a airbag recall and to get my door handle (wasn’t opening) checked out. After waiting a few hours to get the truck (I know things take time and it can’t be done in minutes) I get door handle (wasn’t opening) checked out. After waiting a few hours to get the truck (I know things take time and it can’t be done in minutes) I get back to the dealership to check on my truck. I see it sitting out back all ready to go, well apparently it wasn’t. I had to wait another 25-30 minutes (no biggie). Finally after sitting there for a while, they come and tell me my trucks all good to go. I get in and start it, drive to the entrance of the dealership and notice my tints been ripped right in middle of the window. I turn around and go back in like anyone would and I tell my frustration to the employee behind the counter. She totally understands and gets the manager Tony. Tony came out and I showed him what the issue was. We talked about it and discussed what options there were to replacing it or a partial refund or anything like that. We come to an agreement on the dealership just reimbursing me for a window tint done elsewhere as long as I bring in the receipt. But before we shake hands and make the deal official, he has to check the cameras to make sure the tint was fine when the truck was dropped off, again I totally understand and I sit back down in the waiting area. Well this turned into about an hour long wait, so I walk up to the kind young women working behind the counter and ask for Tony. She comes back quickly and says Tony’s kind of busy right now is there anything I can help you with? So I have her ask Tony how long I’m supposed to wait for this film to be done. Well her answer is where it gets frustrating, I find out MORE then an hour later that the guy that can rewind the footage isn’t even at work. So now I’m frustrated because I waited an hour+ for someone that’s not even in the building. So I ask to talk to Tony and once again he’s to busy but now he agrees to the deal and just to let the lady at the front know when my appointment is and when I could come back with the receipt. Fast forward 2 days and I get my window done and go back to the dealership with the receipt. The women at the front makes a copy and tells me that Tony will send out the check next week because it was already Friday. Whatever, at this point when it comes it comes. So the following week, nothing. I call and ask to talk to the same women that had helped me with the situation the week prior. It took her less then three days to get the check to my mailbox with AMAZING customer service the whole time. Still to this day haven’t heard back from Tony. More

Super friendly and really helpful throughout the whole duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! De duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! Definitely one of the top employees at the dealership! More

Oil and filter change was $49.95 on a new 2020 car. A little bit expensive but they did a good job. However, the basic car wash was $39.95 and I had to return the car because the windows were super dirty little bit expensive but they did a good job. However, the basic car wash was $39.95 and I had to return the car because the windows were super dirty and the vacuum was like a 12 years old did it. This was super expensive, doesn't include the trunk or cleaning the car inside, only a vacuum and it was really bad. The young lady in the front desk was very professional and understanding and took my car in again. For the price, I will NEVER use that car wash again. More

At this point I really wouldn’t I have been bringing my Truck to this Service Center and I am so upset as well as disappointed......... I honestly don’t know if this would even make a difference....... mea Truck to this Service Center and I am so upset as well as disappointed......... I honestly don’t know if this would even make a difference....... meaning writing this......... I always recommended this facility to everyone who needed automotive care however now....... I can’t say that....... it’s disappointing all the $$ I have spent and 1/2 of the work wasn’t even necessary......... I find it unfortunate........ like I said this memo probably won’t even make a difference........... More

I had an awful experience and I have been trying to reach the owner of the dealership to fix my issue and either get hung up on or I am told they have taken down my information for the owner to call me back. the owner of the dealership to fix my issue and either get hung up on or I am told they have taken down my information for the owner to call me back. I have not received a call back. More