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Scranton Chevrolet of Norwich - Service Center
Norwich, CT
1,210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,210 Reviews of Scranton Chevrolet of Norwich - Service Center
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November 21, 2019
Glow plug check engine third visit They are courteous and sent me a video of the “repair”. Within 24 hours the check engine light came on again so it will be going in again They are courteous and sent me a video of the “repair”. Within 24 hours the check engine light came on again so it will be going in again More
by KIGEORGE
Verified Customer
November 19, 2019
Frustrated When booking an appointment and being told it would only take an hour to an hour 1/2 I made the appointment. I chose to wait for my vehicle. After a 2 When booking an appointment and being told it would only take an hour to an hour 1/2 I made the appointment. I chose to wait for my vehicle. After a 2 hour waiting period I asked how much longer. My feeling the customer service was poor. I myself work with the public in healthcare and know how important it is to communicate with people. After questioning what was taking so long a manager came out to apologize. Well apology is nice but updating should be standard. Not offering to rotate my tires as a courtesy makes me not want to bring my car back. I know I had a recall and very great full it was replaced at no cost to me but knowing what is going on is the most important thing. More
by angelaonaharley
Employees Worked With
N/a
November 15, 2019
November 2019 Overall I am somewhat satisfied with my latest service for my truck. The mechanic did a great job in communicating to me issues and solutions. However Overall I am somewhat satisfied with my latest service for my truck. The mechanic did a great job in communicating to me issues and solutions. However I am extremely disappointed that I was not contacted at all by anyone in service regarding the status of my vehicle. I called once around 1pm and then again as close of business came at 5pm. When I called at 1 the service woman I spoke to stated that work was going on and that a swing arm link was broken however she couldn't give me details regarding pricing to fix it and would need to call me back but never did call back. When I called at 5pm I learned that the person I spoke over the phone left for the day and no information was given to me. The mechanic ended up getting on the phone with me to discuss issues and solutions and also pricing along with Amy. The lack of communication has made me question if I should continue to have my vehicle serviced at your Scranton chevy. I have been bringing my vehicles since you were Don Mallon chevy and the mechanics have been great but since Scranton has come in the lack of communication is starting to be an issue as this is the 2nd time I have had to call to inquire about my vehicle while at your shop for service. More
by Burnham.tyler
Employees Worked With
Amy Hogberg
November 11, 2019
Great service department but slow and unfriendly sales Amy Hogberg was very helpful and welcoming. The oil change took over an hour which is much longer that an oil change takes me to do myself in my drive Amy Hogberg was very helpful and welcoming. The oil change took over an hour which is much longer that an oil change takes me to do myself in my driveway. Also upon approaching a salesman to talk about the new blazer he provided a succinct answer to my question and then went back to what was on his computer. Most salespeople in the showroom while I waited for my oil change were in the computers and took almost no notice of me even while I was looking at cars. More
by BRKSKNTS
Employees Worked With
Amy Hogberg
November 06, 2019
Pontiac Solstice I didn't purchase this Pontiac at this dealership but they went beyond my expectations welcoming me and my Vehicle to their family. I wouldn't hesita I didn't purchase this Pontiac at this dealership but they went beyond my expectations welcoming me and my Vehicle to their family. I wouldn't hesitate to return to them for any future service. The service and parts department were friendly and knowledgeable about my Pontiac Solstice. 5***** service! More
by hd.randy63
Employees Worked With
Amy Hogberg
November 06, 2019
Not satisfied My wife brought truck in for a brake pedal recall on tuesday. When she left display screen on dash did not work. Brought truck in today was told the My wife brought truck in for a brake pedal recall on tuesday. When she left display screen on dash did not work. Brought truck in today was told the hmi module needs replaced and has nothing to do with recall performed yesterday. I find it strange the screen has worked fine for three years and suddenly does not after pulling out of your shop. Thank you Daniel Sanders More
by Dsanders886
Employees Worked With
Amy Hogberg
November 06, 2019
good job Did a thorough job of fixing a few problems and recommending 1 other. Tammy was very helpful. Was disappointed in the GM card offer. If I got a G Did a thorough job of fixing a few problems and recommending 1 other. Tammy was very helpful. Was disappointed in the GM card offer. If I got a GM card, would get $100 off my bill BUT ONLY if I had a smart phone. Very discriminatory.. More
by F.BACKUS
Employees Worked With
November 03, 2019
One of the best service centers around Great service. They know what they are doing and do it fast. Tammy is a problem solver and gives ia hundred percent! No hidden cost. Very efficient Great service. They know what they are doing and do it fast. Tammy is a problem solver and gives ia hundred percent! No hidden cost. Very efficient More
by DRISCOLL.JIMMY
Employees Worked With
November 03, 2019
Service work Work was performed timely and well done. Easy to schedule appointment. Happy with the service and the professionalism of the driver and dealer. Wou Work was performed timely and well done. Easy to schedule appointment. Happy with the service and the professionalism of the driver and dealer. Would recommend this dealer. More
by BDUDACK
Employees Worked With
Josh Dickson, Michelle Libhart
November 02, 2019
Service for my truck I found someone ready to greet me as I drove in for service, on time, and ready to get things started, In the past I had to wait at times for the sta I found someone ready to greet me as I drove in for service, on time, and ready to get things started, In the past I had to wait at times for the start of the service process ,but that was before Scranton. The service I requested was carried out in a clean work area, which I feel reflexes on the service itself. I found the waiting area clean and comfortable. The service was completed in a timely fashion. More
by oldmaplefarm
