Scranton Dodge Chrysler Jeep RAM

Bad service experience Went there to have a key programmed and I waited 2 hours for them to tell me they couldn’t do it. I have a dodge Dakota and you would think that they Went there to have a key programmed and I waited 2 hours for them to tell me they couldn’t do it. I have a dodge Dakota and you would think that they would know what to do. The lady told me that they couldn’t get the keys to work that it would need a diagnostic check to see if the module was working or not... well wouldn’t you think that they would have done that in the first place... further more they charged me 63.00 service fee which I intend to get back when I speak to the corporate office.. More

SMOOTH AND SIMPLE Eric Fumanti is a pleasure to work with. He made the numbers work for me. Came in on his day off. Made this an easy transaction for a very nervous buy Eric Fumanti is a pleasure to work with. He made the numbers work for me. Came in on his day off. Made this an easy transaction for a very nervous buyer. More

sales Bill Adams is a asset to your company. He is a great salesperson and the reason i keep going back to Scranton Dodge......thank you Mr. Adams Bill Adams is a asset to your company. He is a great salesperson and the reason i keep going back to Scranton Dodge......thank you Mr. Adams More

No haggling needed This dealership found me the perfect vehicle with the options I needed. They made me a priority and offered a price that beat the other two dealership This dealership found me the perfect vehicle with the options I needed. They made me a priority and offered a price that beat the other two dealerships in the area. Then once the deal was complete I was offered some additional warranty and service options that I declined. Once I said no to those options I was not hassled with multiple objections a sales pitches to buy something I didnt want or need. More

I must vent!!! I don't leave reviews ever!!! This is my first ever review. I feel I must vent about my experience today 12/8/18 at Scranton Dodge. I had an appoin I don't leave reviews ever!!! This is my first ever review. I feel I must vent about my experience today 12/8/18 at Scranton Dodge. I had an appointment at 3:00 pm to pick up my new 2019 Ram 1500 Crew Cab and sign the necessary paperwork. I usually deal with Motor World however, they did not have the truck I was looking for Scranton Dodge did. I am not going to leave names because this situation is not a single person's fault. Prior to completing the paperwork on my purchase I was handed the keys to the new 2019 Ram 1500 Crew Cab. I bought this truck sight unseen. Because I was told that it was at the other dealership. I started the vehicle and the odometer read 432 miles. I immediately shut the truck off and went to speak with my salesman about this. He said the truck has been on the lot since March. Really March for a 2019! Then he said that the truck was moved between dealerships and had been driven several times. I told them the deal was off to which he said he would give me an additional $500.00 off. When I told him I never bought a new vehicle with 432 miles on it he offered free oil changes. Another person came out and offered me an additional $1000.00 towards my pay off of $28,766.00. Making my total towards my payoff of $28,000.00. I told the gentleman that I was already receiving $28,000.00 and giving them a check for the difference of $766.00. Then he tells me that that must be a mistake I was only to get $27,000 and he didn't know why my salesman would have said that. At this point I no longer felt secure about the deal and felt like I was being lied to. So I told them I no longer want to buy their truck and left the dealership. I will now go to Motor World and purchase my next truck. More

ALERT on TRADE IN VALUE ALERT went on dealers website and used there KBB tradein value and online received a tradein value of $6200 To $9200 and was offered $2000 for tradein ALERT went on dealers website and used there KBB tradein value and online received a tradein value of $6200 To $9200 and was offered $2000 for tradein after explaining there site trade in went to $4000 needless to say i feel they use this to get you there, I was offered $7500 trade in at another dealership will never recommend Scranton dodge to anyone but will tell them not to go there .... More

Great experience Phil was outstanding. The best car salesman we’ve ever dealt with. He was very understanding of what we were looking for and what we wanted. Phil was outstanding. The best car salesman we’ve ever dealt with. He was very understanding of what we were looking for and what we wanted. More

very very bad I do not like anyone who acted like the owner did when I bought my last one (rude).not there Tunkhannock. great people good service. I do not like anyone who acted like the owner did when I bought my last one (rude).not there Tunkhannock. great people good service. More

Dishonest Items were added to my bill without being discussed with me first. When I called first thing the next day, they said they would get right back to me. Items were added to my bill without being discussed with me first. When I called first thing the next day, they said they would get right back to me. Instead they waited a day for my contract to go through. ....... A simple apologize would have went a long way. I find what they did to be very deceiving. More