Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Scranton Dodge Chrysler Jeep RAM - Service Center

Scranton, PA

2.8
23 Lifetime Reviews Review Dealership

23 Reviews of Scranton Dodge Chrysler Jeep RAM - Service Center

Sort by
February 18, 2020

"I bought my Jeep from Tunkhannock dodge a few years ago...."

- Picklejuice7147

I bought my Jeep from Tunkhannock dodge a few years ago. Engine light kept coming on and off but this time it stayed on so I figured since Scranton was closer I would take it there. I have a extended warranty and they told me my jeep needed a new download of some sort and then light reset but it was not covered under the warranty. I didn’t have it done and instead made an appt. here at Tunkhannock dodge where I purchased the Jeep. They found out that the thermostat needed to be replaced and all covered under the warranty. I will never go down to the dodge dealer in Scranton ever again for service or repairs. They tried to rob me out of 150 bucks and also told me that my back wiper needed to be replaced and the whole mechanism had to be replaced witch would have costed me another 140. That was also a lie and they are taking care of that for me down here in Tunkhannock as well. I know now to always get at least 2 estimates before getting anything done especially down at Scranton dodge

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Feb 18, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I am troubled to learn of your disappointment with any service recommendations regarding your recent experience. Please know I take your feedback seriously and would like to speak with you to learn more about what had happened. Please contact me when you have a moment. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

February 01, 2020

"Thanks for the great service experience at this..."

- smihalich

Thanks for the great service experience at this dealership. Working with Clint Bednar was great. We will definitely be back. Thanks again the Mihalich’s.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clint Bednar
Feb 01, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

You are very welcome. Thank you for choosing us to meet your needs. It was our pleasure.

January 30, 2020

"Customer service is terrible. Please never go here...."

- Zackattack

Customer service is terrible. Please never go here. They ruined my paint and never fixed my issues. They basically said there's no way it was them that damaged my vehicle and refuse to fix it. After about 20 times going back for various issues I still have some of the same. Today was about the 8th time it went back for one in particular and they said nothing is wrong and next time provide pictures. I did have pictures and they didn't want to see them. If you do go here, good luck getting a hold of anyone. Sometimes it's a day or two for them to get back to you or sometimes it's 2 weeks. From my experience with them, they have no idea what they are doing. As a mechanic whose worked in shops myself I can say nothing they do would ever be considered okay at the shops I worked in. That warranty is worthless too as they refuse to swap out parts just claiming that they "fixed" the old parts. Just saying after 8 come backs you think they would finally swap that part, but again it doesn't seem like they have a clue what they are doing. I will be doing my own work from now on and I would give this dealer a negative 10 stars if I could. PLEASE DO NOT GO HERE!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Not listed
Jan 31, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

​Zack, Our Service Manager, Mike Flynn, has been trying to reach out to you to discuss these issues. We understand your frustration over the repeated visits and have been following the advice of Jeep engineers to remedy the water leaks on your Wrangler. Please respond to Mike Flynn at your earliest convenience. Thank you.​ ​​ ​Best, ​Matt Pompey ​Scranton Dodge Chrysler Jeep Ram

Jan 31, 2020 -

Zackattack responded

He has not tried to reach out to me so do not lie. I always have to call and leave messages to wait for a response, which takes hours by the way. I have spots i can clearly see seals ripped up and when i tell them all of this they disregard it and do nothing by just saying they moved seals and it works great now

Jan 31, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Mike Flynn left a message on the phone number ending in 0977. Please let us know if there is a better number to reach you at. Thank you.

Feb 01, 2020 -

Zackattack responded

Funny how i only recieved a call after these reviews. Yet still he said nothing about the damages your employees did to my vehicle. I'm tired of being nice and feel its time to get my lawyer involved.

Feb 15, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, We have received your review and a member of our team will be following up. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

January 04, 2020

"perfect"

- lanamarie

I just realized the day before my daughter was driving back to Nashville a light was out on her jeep. With no appointment , I walked in and was taken care of immediately. Mr. Clint Bednar was not only professional and helpful , he too was a absolute gentleman. Your company is fortunate to have such a dedicated employee. Thank you, Dr. LG

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clint Bednar
Jan 05, 2020 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you so much for taking the time to share your perfect feedback! We'll be sure to thank Clint for taking such great care of any concerns with your daughter's Jeep. Let us know if we can assist you again. Our team welcomes you again!

October 10, 2019

"2019 Dodge Ram bought in April 12,000 miles on it Tires..."

- aladore4138

2019 Dodge Ram bought in April 12,000 miles on it Tires are bald needs alignment. Took to four shops all said bad alignment not the tires . Scranton Dodge service is pathetic did nothing want to charge for tires absolutely ridiculous, there excuse new tires don’t last that long unbelievable.. I will never buy a truck there again and wouldn’t receive. Lost me as a customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Oct 10, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, It's unfortunate to learn of your disappointment with any customer that did not exceed your expectations regarding your experience with your tires. Your satisfaction is important to us and I would like to connect with you to better address your concerns. Please contact me when you are free. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

May 24, 2019

"Exceptional Service"

- Scott C.

I brought our Jeep in for servive and Jessica took care of everything as soon as I arrived. Her wonderful attitude was welcoming. Thankyou Scott

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Wagner
May 25, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Scott, thank you for letting us know that Jessica is working hard to make sure that our guests' needs are met. We hope that you will return for a visit in the near future.

January 26, 2019

"Bad service experience "

- Ram6748

Went there to have a key programmed and I waited 2 hours for them to tell me they couldn’t do it. I have a dodge Dakota and you would think that they would know what to do. The lady told me that they couldn’t get the keys to work that it would need a diagnostic check to see if the module was working or not... well wouldn’t you think that they would have done that in the first place... further more they charged me 63.00 service fee which I intend to get back when I speak to the corporate office..

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Girl at front office
Jan 26, 2019 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I regret to learn about your disappointment regarding the keys to your Dodge Dakota and the service fee. Please feel free to reach out to me so that we may discuss this in greater detail. I look forward to hearing from you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

December 24, 2018

"sales"

- lakers1

Bill Adams is a asset to your company. He is a great salesperson and the reason i keep going back to Scranton Dodge......thank you Mr. Adams

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 24, 2018 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you for taking the time to recognize Bill! We're glad that he has earned five-stars from you. We appreciate your feedback, and we look forward to your next visit.

October 20, 2018

"The service is consistent !! Consistently horrible!! Every t"

- Jp

Let's start with my family has collectively purchased 7 vehicles from this dealeryin the last 24 months due to the phenomenal sales team and their attention to detail. However the service absolutely sucks every time my vehicle went in for service it was a collasal xxxx show. I never experienced such incompetence. The topper was when I brought my vehicle in for two recalls and they wound up breaking my backup camera while doing other service, I was directed to see the service manager and he casually just stated you will need to make an appointment to have it looked at!!!!!! I will never buy another vehicle there again no one should be treated the way I was!!!! They really are a total mess. My recommendation is to go elsewhere. anywhere but there. BTW Bill Adams is awesome and the only reason we tolerated the poor service as long as we did.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nov 04, 2018 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I would like to extend my personal regrets regarding your disappointment with our Service Department and would appreciate the opportunity to discuss this with you in greater detail. Please feel free to reach to me at your own convenience. Thank you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

Nov 05, 2018 -

Jp responded

I would like the opportunity as well. I am sure you have my contact information, you head of service called my cell phone. thanks

October 19, 2018

"Buying experience was great, everything after that terrible."

- Pepper83156

I have had nothing but bad experiences with my vehicle and taking it there to their service department since buying my Jeep renegade brand new last year. The second time I brought it for an oil change the person who took my car in or brought it out hit something and didn't tell me or anyone. I noticed the damage when I went out to leave. They did have their body shop fix it. The third oil change I took it for they informed me I needed tires. When I asked why I would need tires when there are not even 15,000 miles on them the girl explained that the don't put good tires on the vehicles because they want the test rides to be smooth and if they put better tires on them it would not be such a good ride. Fast forward to today when I go to have my tires replaces and the tire place 1. Cannot believe Jeep would sell a new vehicle with such low quality tires and 2. The person at the service center who rotated my tires put the lug bits on and stripped them, so now at this point they are aging trouble getting the lug nuts off and advised that they should have changed those the last time I was there. I will not recommend this dealership and definitely not 5he service center to anyone or recommend Jeep itself.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Frank Gouldsbury
Nov 03, 2018 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I am disheartened to learn about your disappointment with our Service Department regarding any damage that may have occurred and the situation with your tires. Please feel free to reach so that we may discuss your visit in greater detail and address your concerns. I look forward to hearing from you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

1
1 - 10 of 23 results