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Scranton GMC of Vernon
Vernon, CT
3,012 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 3,012 reviews
May 24, 2018
Unhappy I brought the truck in for trailer brake system issue. I was told it was my trailer was causing the issue over and over again. I was told dioelictric I brought the truck in for trailer brake system issue. I was told it was my trailer was causing the issue over and over again. I was told dioelictric grease will fix the issue. After few conversation with the service advisor, the connector was replaced. I had other work done as well, one was my last free oil service, with that service I should gotten a gallon of DEF, which I didn’t even get, when it was time came to pick up the truck the warning light was one for less then 150 miles remain. I also requested to get mud flaps installed. On your website it stated it was flat fee for install, but when I got the phone call I was told it was couple hours charge for labor, which at this point your website was misleading on the labor charge. We have another 3500 HD Denali in the fleet which we got flaps installed couple months before this one was only charged less then $90 for the labor. Not sure where then confusion came from with price install. Either way after couple phone calls with my advisor I got quoted the right price and then installed. At this point at your dealership picking up the truck- I found the trailer connector had no grease installed..which your advisor and tech said that it was all it needed. Waited for a tech to install the grease and DEF. I went back to my shop hooked 4 trailers to the vehicle same issue. As soon as you connected the trailer to the truck and tongue weight was added the message would pop up again. I was so frustread with this I called Balise in Springfield- stopped by the shop, in 15 minutes the tech ran the fault code, found faults in the system, and was diagnosed as a faulty control unit. In less then 15 mins.......which it took your dealership almost weeks to tell me it was missing grease. I have a appointment next week to drop the vehicle off to get it repaired. I am very disappointed with the service at your shop. My first visit I picked up my truck with massive amount of finger prints on the headliner, which your advisor was embarrassed about he ended up cleaning the headliner in the service drive for me. Sam was a good person and meant no harm, it was just a shame he was being misled by your teaching on the diagnoses of the vehicle and labor charge of the mud flaps. On top off all this the other truck in our line up still has same issues it was dropped off for, after replacing the tires and having the vehicle for weeks. More
by FOADRAZAV909
Verified CustomerEmployees Worked With
Samantha Savage
May 22, 2018
Dealer needs to build trust back, billed work not completed You need to build trust and integrity back. And stop surveys and do your job. Each service vist over the last 2 years has prgeessively got worse. You need to build trust and integrity back. And stop surveys and do your job. Each service vist over the last 2 years has prgeessively got worse. More
by U15203
Employees Worked With
Service manager unsure of name, Lorie Fortin
May 19, 2018
Car purchase and drove away same day! Great experience. Consummate professionals and spotless facility. Dealt with General Manager John, salesperson Mike Pease, financing guru Chris Champa Great experience. Consummate professionals and spotless facility. Dealt with General Manager John, salesperson Mike Pease, financing guru Chris Champagne and super fun Dan for setup and technology issues. Would SO recommend Scranton Motors. Easiest car purchase ever. And I LOVE my new Buick Enclave! More
by Maureen
Employees Worked With
Other Employees :
Chris Champagne, Michael Pease, John F. Kupec, III
May 19, 2018
Navigation system replacement Pleasant visit and the technician left my vehicle very clean and neat. Job was done in a timely manner and was contacted when the job was completed. Pleasant visit and the technician left my vehicle very clean and neat. Job was done in a timely manner and was contacted when the job was completed. More
by CAGGMG
Employees Worked With
Steve Rancourt, Lorie Fortin
May 18, 2018
2018 Escalade From start to finish the process of leasing the new vehicle was made easy by John, Dan, and Chris. They were very helpful with comparing leasing vs. p From start to finish the process of leasing the new vehicle was made easy by John, Dan, and Chris. They were very helpful with comparing leasing vs. purchasing to help me make my decision. This being my second vehicle from Scranton I will continue to recommend the dealership. Thanks again. More
by Jm77
May 18, 2018
Very welcoming and swift! Once I figured out where I was supposed to be, the process was very efficient! Samantha explained the process and researched my program to be sure I w Once I figured out where I was supposed to be, the process was very efficient! Samantha explained the process and researched my program to be sure I was charged the correct amount. More
by PAS060905
Employees Worked With
Samantha Savage
May 17, 2018
Great Experience buying a truck The team at Scranton was great. They helped my husband find a truck that was perfect for us. They answered all of our questions and were a pleasure to The team at Scranton was great. They helped my husband find a truck that was perfect for us. They answered all of our questions and were a pleasure to do business with. I would recommend them to anyone looking for a vehicle. More
by Rose04
Employees Worked With
Lauren Carey, Tyler Durdan, Devyn Colby, Ashley Corey
May 16, 2018
Warranty repair Fuel pump issue arose, they took me in same morning and provided loaner car car. Did great job of keeping me informed and replacing the part. Fuel pump issue arose, they took me in same morning and provided loaner car car. Did great job of keeping me informed and replacing the part. More
by CESTARIPS2
Employees Worked With
Beverly Rhoads, Lorie Fortin
May 15, 2018
Salesman Review Buying a vehicle was a great experience because of the sales person who's name is Michael Pease. He is very knowledgeable, friendly and trustworthy. Buying a vehicle was a great experience because of the sales person who's name is Michael Pease. He is very knowledgeable, friendly and trustworthy. More
by Fireman Mike
Employees Worked With
Michael Pease
May 15, 2018
Joanne’s cadillac Everything was just great! Mike was the best salesperson we have ever dealt with. Any car we wanted to see or try he brought it to us. Sales manager Everything was just great! Mike was the best salesperson we have ever dealt with. Any car we wanted to see or try he brought it to us. Sales manager was just as nice and very helpful. Chris the fiancé magr took his time and explain. However I think with the money we spend we should have had more gas than 1/4 tank. Dan explained all parts of the XT5 to us very patient. Over all it was great. After 16yrs with our Envoy it was wonderful thanks to Scanton More
by JCLARK1874
Employees Worked With
Chris Champagne, Michael Pease, Ernest Pandolfi, John F. Kupec, III
