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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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January 24, 2022

polite,efficient service personnel. They know how to handle elderly people. Iwas in and out in what seemed no time. More

by ZUPNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka
January 23, 2022

The service department was prompt and friendly and had me in and out for my oil change in a timely manner. More

by RJZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2022

Great service. I was in and out in about an hour for an oil change. The price for an oil changed increased to the point where I will start changing the oil myself. More

by GARY.MCPHEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
January 21, 2022

They were friendly efficient and the pricing was reasonable. I came to this dealership because another Cadillac dealership gave an astronomical quote for a repair. Scranton Cadillac provided a quote More

by jeanhardy1185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
January 17, 2022

Very impressed with Jeff in service to get our car in quick and also to have it back to us much sooner than expected. More

by luketonlino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
January 17, 2022

I recently had a problem with my sound system, including my onstar and Bluetooth. Jeff was very helpful and solved the problem effectively. I am very satisfied with Scranton’s service department and staff More

by COLOMBIAML1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
January 16, 2022

Service was great and ask if I had other con cern's. He also honor the Chevy coupon. More

by PEIRRE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of Service
January 16, 2022

Excellent service and great overall staff very tentive to their customers definitely recommend to other customers More

by bonds_donald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
January 16, 2022

They took the car the night before and made pick up the next day real easy. More

by Rob Matfess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forget
January 16, 2022

Have been there three times fir service and each time I have had an issue More

by NANCYLGRIFFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember person
Feb 04, 2022 -

Scranton GMC of Vernon responded

Ms. Griffin, I am so sorry to hear that you keep having issues after your service appointments, we understand how frustrating that must be. Are you having any issues currently? If you are, I'd like to get management involved to see what can be done to fix the problem. If you would like me to do that, please respond to this review (privately if you prefer) and confirm your phone number. I believe I have located your records, but I just want to confirm I have the correct person. I will then bring your feedback to the service director and make sure someone contacts you. Thank you for taking the time to leave your feedback, and have a great weekend.

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