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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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December 24, 2021

I recently had my car serviced for a safety recall issue. The service I received was excellent...quick and professional. I left confident that my car was safe and repaired properly. More

by JMCCARTHY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 23, 2021

I was vary pleased with the service and workmanship I received I will definitely refer my friends to your service department. More

by JOELJAKIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 23, 2021

I’m a new customer have only been there once before and I was pleased with the experience. More

by cinfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Macovy , Jeff Borovicka
December 21, 2021

I haven’t had a bad experience with this dealership. They always take very good care of me and my car More

by ROBIN.C.NEUMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 21, 2021

I was promptly greeted upon arrival and promptly checked in. I was only in for an oil change and tire rotation. It isn't a complaint, however, my car is usually vacuumed and washed and parked in the exit More

by Waterguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kern
Dec 27, 2021 -

Scranton GMC of Vernon responded

We apologize that your vehicle wasn't washed and vacuumed like it should have been. I'm not certain why this happened, but I spoke to the service director, and he would like to invite you to come back for a complimentary car wash and vacuum whenever it is convenient for you. We appreciate you letting us know that your visit fell short of the standard you are used to receiving from us, and we sincerely hope to have the opportunity to do better next time. Have a wonderful day, and a happy new year!

December 19, 2021

Service appear fine. Rotated tires but did not put in recommend pressure. Also charge for shop supplies. What are those? Way to make more money? More

by MMRUGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 17, 2021

Had a great experience with Scranton - dropped my car off and everyone was very attentive-they not only fixed my car but washed it and vacuumed it as well. Costumer service was fantastic! I bought my Cadill More

by sverdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 17, 2021

Quick, clean and professional. Service performed on time promised. Waiting area not overcrowded. Bathroom clean. More

by STEVEKAZ8567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 17, 2021

Always professional, knowledgeable. Keep me up to date on required maintenance for vehicle. Service area is immaculate@ More

by MANZI.NANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Meghan Scranton, David Rogers, Ashley Corey, Jeff Borovicka
December 17, 2021

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by MCHISNALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
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