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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews

2,026 Reviews of Scranton GMC of Vernon - Service Center

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December 10, 2021

Great service ,no hassles and very professional I appreciate it when I got a call on how to save money much gratitude More

by HarryBurgos76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 10, 2021

I would highly recommend Scranton Motors for service or sales. Their customer service is outstanding. Also, their service center does great work. They are totally reliable to fix your car with their exce More

by RWBRWB77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
December 10, 2021

I used our business fleet service and couldn’t be happier.. again. Prompt! Great communication from the beginning of scheduling, during service and right to the end when my truck was returned to me More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nor sure, but I was very happy all the way around , David Rogers
December 10, 2021

Helpful and on time. Liked everyone’s attitude. I was checked on several times during my pit change. The car wash the vacuum is just extra nice. More

by Dirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Beverly Rhoads, David Rogers, Jeff Borovicka
December 09, 2021

This dealer used to be very good however my last experience left a little to be desired as I paid for tire rotation and they did that but failed to ad air to the tires even after I mentioned they ne More

by hodgiepaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Ashley Corey, Jeff Borovicka
Dec 16, 2021 -

Scranton GMC of Vernon responded

We are happy to hear that you have been happy with our service in the past, and we are so sorry that your last visit didn't measure up to those past experiences. We hope that you will give us another chance so that we can show you that last visit was the exception and not the rule. We appreciate the feedback and thank you for your honesty. Have a great day and a wonderful holiday!

Dec 17, 2021 -

hodgiepaul responded

What else do you want from me? Your Service person did not follow up on the one little thing I mentioned. That says to me he doesn’t listen or he doesn’t give a hoot. I realize there are some serious help problems this day and age and the people getting hired are not the most desirable. Therefore Human Resources have to settle which compromises service. I see a lot of people in your offices and and it makes one wonder what to xxxx are these people doing. There’s no product in the lot, few people getting service when I have been there. I realize that Covid has changed a lot of services, however when little business one would think you would appreciate the customer who still comes with a little more attention. I am still thinking about whether I will return to Scranton or not. My warranty will be up soon so thinking of going elsewhere. Paul Hodgkins phodgkins5163@charter.net

December 09, 2021

This review is for the service department. They were courteous and professional with work completed in less time than expected More

by scottdolphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 09, 2021

Always had good service. They were able to take me when no one else could, More

by LDOWDELL150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 08, 2021

Did not check the fluid levels pick up and it was low on coolant and not cleaned More

by ARNOLD4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Dec 27, 2021 -

Scranton GMC of Vernon responded

Please accept our apology for your disappointing visit, that is definitely not the standard we try to hold ourselves to. If you wouldn't mind responding to this review with your full name and contact info, we would be happy to take a closer look at what happened and welcome you back for the car wash and vacuum and to correct any lingering issues. Thank you so much for taking the time to provide your honest feedback. Have a great day and a happy new year!

December 08, 2021

I like going to Scranton for my oil changes and car recalls. They are very helpful and professional. More

by SURLEYGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
December 08, 2021

I would like to see the vehicles get dried as well since I would like to see the vehicles get dried as well since the dealership washes the vehicles every time you get your vehicles service there. More

by YUM.E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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