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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,041 Reviews

2,041 Reviews of Scranton GMC of Vernon - Service Center

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November 18, 2021

The service was really really good my car is performing like new The service manager was really helpful I will always take my car for service at Stratton motors More

by DEEDEADWYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
November 16, 2021

Service is great . Rob and his staff are incredible take the time to diagnose and make sure the car is running properly More

by soroka_meghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
November 16, 2021

From the initial call to the no cost changing of my difficult rear wiper blade everything was FANTASTIC!!! More

by amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
November 15, 2021

Great service and friendly people. Dealership is clean and well maintained. I would not go anywhere else More

by JJAYKELLY
Recommend Dealer
Yes
Employees Worked With
David Rogers
November 15, 2021

Terrible place to go for service, they wanted nothing to do with my car. Told me that it was undrivable and unfixable and not worth doing anything to it unless I want to spend $15,000 on a whole new engine More

by AP123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Nov 23, 2021 -

Scranton GMC of Vernon responded

Good Morning, I apologize that you received such vastly different opinions on how to handle the issues with your vehicle. Without being able to look at your specific situation, I know that this often occurs because we always try to err on the side of caution because it is important to us that any vehicle we service is going to be safe for you and your passengers. And in some cases, that leads us to recommend a more involved process than some smaller fixes that may indeed help but also may turn out to be less reliable or safe in the long run. I assure you, it is never an attempt to mislead you. I would be happy to pass along your information to our service director and have him take a look and see what he thinks as well. If you think that would be helpful, just respond back here with your name and contact info and I will have him get in touch. Thanks so much for letting us know your concerns. Have a great day and a wonderful holiday.

November 15, 2021

I Received very good and prompt service thank you, I would you do service with Scranton motors again More

by gwig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
November 14, 2021

Excellent friendly service with minimal waiting time. My appointment was on-time and I was out the door in less than 1 hour. Clean and quiet waiting area with ample spaced seating. More

by BZW3111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
November 14, 2021

The service department is efficient and always does a great job cleaning the car after service. My only critique is that my fluids and tires were not topped off at my last service. More

by JONFARLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
November 12, 2021

Scranton’s service is truly above and beyond. It is a team of professionals who are skilled and thoughtful! More

by Xian Bliek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
November 11, 2021

Always excellent communication and service Appreciate Always excellent communication and service Appreciate Kevin staying few minutes later so I could pick up my truck More

by TLCSNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
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