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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews
Call Service Center (860) 872-9145

2,026 Reviews of Scranton GMC of Vernon - Service Center

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October 30, 2021

Amanda Ashley and Beverly Are great to work with. They did a good job keeping me updated More

by JOHN.S.BUXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads, Ashley Corey
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October 29, 2021

Good customer service and it was great how fast my car was fixed. Thanks for the wash and Vacuuming. More

by AXE1973SOTO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Jeff Borovicka
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October 29, 2021

The reason being that the passenger headlight low beam was burned out and I was told that to replace it would be about 350$ mostly labor to remove the bumper etc. I turned it down and went to a Parts stor More

by BOOBOO1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
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Nov 10, 2021 -

Scranton GMC of Vernon responded

Well, most importantly, we are glad to hear your headlight issue is fixed and not a safety concern. However, it is very concerning that the quote you were given was so out of line with the help you received at the auto parts store. If you would like to discuss this further, we would be happy to have a manager look into it and see what the reason could possibly be. Just respond to this review with your name and what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address this situation. Have a great day.

October 28, 2021

The service team was knowledgeable and helpful with scheduling and performing the service of our vehicle. The repairs were done at the estimated cost and the vehicle was returned clean. More

by FHEMMERICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
October 28, 2021

Amanda is the best. She is professional and very competent. Service quality is excellent and was completed in a timely manner. More

by TonyR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Jeff Borovicka
Report | Print
October 28, 2021

Performed recall on my 2012 Cadillac SRX in a prompt and timely manner.good job More

by EDWARDBARONCINISR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers, Ashley Corey
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October 27, 2021

Excellent communication. Great to work with. Service department was very friendly and went above and beyond More

by BRIAN S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Report | Print
October 27, 2021

Service was quick and staff were all pleasant to deal with. Would return for service. More

by stimage4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
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October 27, 2021

David was great. Team was virtuous and thoughtful. I wasn’t sure if si was supposed to get a loaner or not with the Ally plan. Either way it was easy, friendly, and I will continue to use you guys. More

by DPELTIER3610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
Report | Print
October 27, 2021

Very efficient. I called and they made an appojntment to fit me in for a short maintenance. I was there at the appointed time and they took me right.in. I was out on time and within estimate. Really ple More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
Oct 27, 2021 -

Don responded

Thank you. I am very pleasesd with service

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