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2,041 Reviews of Scranton GMC of Vernon - Service Center
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November 06, 2021
Scranton Cadillac always go above and beyond to ensure customer satisfaction for their vehicle and service customer satisfaction for their vehicle and service More
by NROXBURGH
Verified CustomerEmployees Worked With
Other Employees :
Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
November 05, 2021
Dave and tech were great showed up 8am out by 930am just what they told me what they told me More
by LTERSAVICH
Employees Worked With
Other Employees :
Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
November 05, 2021
Had a terrible experience with Dave Rogers and Rob Zeidenberg. Dave did not keep open communication - I had to call every time to find out what was wrong with my car. Took them two days to “find the i Zeidenberg. Dave did not keep open communication - I had to call every time to find out what was wrong with my car. Took them two days to “find the issue” and “fix” it. Three hours after getting my car back, issue was back. Brought car back only for them to say they found the “other issue” but can’t get the part from a dealership in a neighboring state until the next week (with no guarantee on what day). When I asked if they could tell me what dealership it was located at, Rob first tried to tell me that he can’t give me that information because if I go calling around it’s going to “make his job harder.” After I pushed back on this, he then told me that he would need two hours to get back to me with that information because he “has other customers he needs to help first”. However, when I called a dealership in the neighboring state to see if I could find out where the part is, they happily helped within 5 minutes. I was able to locate the part myself and arrange to get it put in all within 20 minutes of my own efforts. Only after I called back to get their names for a complaint did the tone change and Rob was able to suddenly tell me exactly where the part was and when it could be expected. More
by Customer
November 05, 2021
Scranton Motors is very well organized, clean, friendly and knowledgeable about their vehicles. The Service department keeps you well informed on the service they are doing for your vehicle. and knowledgeable about their vehicles. The Service department keeps you well informed on the service they are doing for your vehicle. More
by mianoja
Employees Worked With
Amanda Soucie, Ashley Corey
November 03, 2021
They had great service my Cadillac CTS in my GM to rain they worked on and I have no complaints only one thing happened that I did not like and I was promising all change and then I had to pay for the filt they worked on and I have no complaints only one thing happened that I did not like and I was promising all change and then I had to pay for the filters otherwise good service More
by DEEDEADWYLER
November 01, 2021
I received a recall notice for my truck and was quickly scheduled a date for service.Every employee I dealt with was professional and courteous. scheduled a date for service.Every employee I dealt with was professional and courteous. More
by rapetock
Employees Worked With
David Rogers, Ashley Corey, Jeff Borovicka
October 31, 2021
Very courteous and accommodating. Repair was made promptly. Car was washed and vacuumed as well. promptly. Car was washed and vacuumed as well. More
by thowe1
