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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,039 Reviews

2,039 Reviews of Scranton GMC of Vernon - Service Center

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October 17, 2021

Very helpful and fast service and everything is under warranty thanks for your help and will use you in future. Wish you had more suv vehicles More

by 42Safety
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
October 16, 2021

Excellent service. Went for oil change and tire rotation. Car came back washed and vacuumed. More

by KARNOL00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers
October 16, 2021

They couldn't fix my problem, I had to pay a diagnostic fee for a known problem that has been going on since 2012. More

by SUE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Oct 19, 2021 -

Scranton GMC of Vernon responded

Hi Sue, If you would like, I can have the service department director take a look at the particulars of your issue and see if there's anything he can do to help. Just respond to this review, privately if you prefer, with your name and contact information so we can look you up in our system and get in touch with you. Thanks for the feedback.

October 16, 2021

Great service! I arrived early was taken right in and finished right away. The Waiting room was clean and I didn’t even mind waiting More

by dlangella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Oct 19, 2021 -

Scranton GMC of Vernon responded

Thanks so much for the compliment! We really appreciate you taking the time to let us know you had such a positive experience!

October 16, 2021

The people were friendly and courteous. My service representative was knowledgeable about the shops ability to fix my car. More

by RETSEL1159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Joe Malenfant
October 16, 2021

Jeff borovica was excellent never had a problem at Scranton vehicle was ready when promised More

by Johnd06limo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
October 16, 2021

Car washing cars is a great thing but even better would be if your people would wipe the cars dry More

by Gbeck44gb44gb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
October 13, 2021

This service team is excellent. I just came in for routine services, all performed without a hitch. The waiting area was busy but comfortable, and provided adequately-spaced seating with regards to th More

by VALACCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
October 12, 2021

Rated 3 because they did not help solve an issue I had with my steering wheel. They should have put effort into brainstorming some alternatives or suggestions on what could have been done. Lack of effort! More

by GREENSHOES1830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
Oct 14, 2021 -

Scranton GMC of Vernon responded

We are sorry to hear that we were unable to help solve your steering wheel issue. Are you still having problems with it? If you would like, I can have the service department director take a look at the specifics of your situation and see what he can do to help. Just respond to this review, privately if you prefer, with your name and contact information so we can look you up in our system and get in touch with you. Thanks for the feedback, hopefully we can find a way to help.

October 12, 2021

The service department was excellent. Jeff that I was dealing in service was excellent. He called me everytime and gave me updates. And told me what they repaired on my buick enclave. I would deff reccom More

by markpruotolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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