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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,015 Reviews
Call Service Center (860) 872-9145

2,015 Reviews of Scranton GMC of Vernon - Service Center

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October 06, 2021

Very professional. They quote cost before they start working on my car. And they say “Thank you”! More

by geadurkee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Malenfant, Jeff Borovicka
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October 06, 2021

They were courteous and very helpful they took their time to figure out why the light was on our truck but it wasn't on that day when we brought it in and they figured out what the problem was and fixed it More

by DEBROOKS32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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October 05, 2021

Scranton fixed in 3 days a problem that Carter/Vernon couldn't find in 3 yrs. More

by willyjmcmanus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka
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October 05, 2021

Amanda was awesome she got my car in out as she promised very quick. She is a great asset to Scranton. More

by captjackhammer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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October 04, 2021

A waste of xxxxing time. Had my truck there for a week and they couldn’t figure it out. Jeff the service writer never called me to let me know what was going on. Scranton service center sucks. I was going More

by Natefischer1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Report | Print
Oct 22, 2021 -

Scranton GMC of Vernon responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit fell short and we weren't able to solve the issue with your truck. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, I can have management look into it and see if there is anything more that we can do to address your concerns. Just send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you. Thanks, and have a great day.

October 03, 2021

Service was excellent, understands customer concerns and needs. Kept me up on progress with the service being done. Friendly Staff , and a very nice waiting lounge !! More

by GPLUMMER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
October 02, 2021

Scranton has always been professional, explained all repair work, and car was always ready as promised More

by JBUTTONS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka
Report | Print
October 02, 2021

Appreciated service each person I spoke with took take time to listen to my concerns More

by ELISACOLBERTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
October 01, 2021

I have always received excellent customer service. The servicing of my vehicle has always been great More

by DHENFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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October 01, 2021

Excellent service provided by Rob Zeidenberg. My car was evaluated shortly after arrival by tow truck and given the minor nature of the issue and necessary part in stock was immediately repaired. I was able More

by Marianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
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