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2,012 Reviews of Scranton GMC of Vernon - Service Center
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Verified Customer
September 02, 2021
They kept my car for two days and did not perform the service I requested. There was not adequate communication from the service manager. When I asked to speak to supervisor, I was not transferred. I wil service I requested. There was not adequate communication from the service manager. When I asked to speak to supervisor, I was not transferred. I will find a new dealer to fix the problem. After going without a car for two days and still not having problem that I identified resolved, it was appalling that I had to pay anything. More
by .lattimer
Employees Worked With
Josh - service
August 31, 2021
The team there always get me in and out. Whatever it takes. Can’t sing enough praises on Beverly always there for me through all the vehicles takes. Can’t sing enough praises on Beverly always there for me through all the vehicles More
by john410
Employees Worked With
Other Employees :
Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey
August 31, 2021
Every person I had contact with was courteous, understanding and professional. And I was thrilled they even washed and vacuumed the car. Thank you for your assistance. understanding and professional. And I was thrilled they even washed and vacuumed the car. Thank you for your assistance. More
by schecht100000
August 31, 2021
I came in because my car was on a recall for the toe wheel alignment It was not repaired and still and still out of alignment giving me problems and wearing out my tires But it's a manufacturer recall wheel alignment It was not repaired and still and still out of alignment giving me problems and wearing out my tires But it's a manufacturer recall And the problem can cause an accident But I was just pushed away More
by Xkmw_7
August 31, 2021
I brought my car in to have an oil leak fixed. A day after getting the car back I found a puddle of oil under the car. About 4" diameter. I jacked the car up to investigate. The oil leak was fixed. after getting the car back I found a puddle of oil under the car. About 4" diameter. I jacked the car up to investigate. The oil leak was fixed. When the mechanic took off and resealed the timing cover, the oil dripped on to the plastic cover under the engine. I removed and cleaned the cover myself. I am disappointed that this was left for me to do. Unfortunately I could not be another week without my car or I would have brought it back. The paperwork from the dealership stated that they did check for leaks after the repair was done. This step was clearly missed. More
by David M
Employees Worked With
Jeff
August 31, 2021
The service department took my vehicle in with just a phone call and no appointment. It 2as immediately analyzed and I was told they would back to me about what the codes were. I had already paid 600 phone call and no appointment. It 2as immediately analyzed and I was told they would back to me about what the codes were. I had already paid 600 to have it analyzed so I knew what was wrong. But it took over a week for me to get a call telling me what I already knew. I was told the following Friday the part was going to be overnight delivery and that Monday it would be done. I called that Monday and was told not ready but would be by Tuesday between 4 and 5. I showed up at 445 Tuesday and was told not done and I should have waited for a call. Now that was the 12th day since I brought it in so I went back home and got a call Wednesday the mechanic was working on my Van and within two hrs it was done. It was only a two hour job that took 13 days to do. Sad, very sad. When I got there to pick up my vehicle it was ready , but they had not done the oil and lube job I requested when I brought it in. I was told I could come back another day to have it done. Another sad moment. Because it should have gotten done but I had to take it elsewhere to get done and waste another half day. More
by Jimwoodland69
Employees Worked With
David Rogers
August 30, 2021
Sierra was very helpful & “sold” me the car. I was not planning to get a new one for two months. Evan, too was very helpful in all the financials. My only problem was that I was not given a second “key” t planning to get a new one for two months. Evan, too was very helpful in all the financials. My only problem was that I was not given a second “key” that Sierra claimed should have been with my papers. Overall, I am looking forward to a good relationship with your dealership. ...Adrian Buck More
by BUCKGOLF
Employees Worked With
Liz Kibby, Evan Blanchette, Sierra Moses
August 29, 2021
I have had very good experiences using you guys. Staff is very helpful, friendly and respectful. I tell my friends to check you guys out when they need something done. Keep up the good work. very helpful, friendly and respectful. I tell my friends to check you guys out when they need something done. Keep up the good work. More
by WILFOREMICHAEL
Employees Worked With
Amanda Soucie
